PYMNTS

SEPTEMBER 18, 2020

On a day that saw a stock market rout – particularly on the tech-heavy NASDAQ, which was down a percent – in at least some areas of finance, investors remain sanguine. Perhaps “overly optimistic” might be the mindset that marks private markets. Regional players like BankUnited have even smaller market caps (at about $2 billion).

Los Angeles 231

Los Angeles UX Cards FDIC 231

Perficient

AUGUST 9, 2022

Greenwood , a digital mobile banking platform made for Black and Latino customers, is one example of a financial institution working to increase accessibility among underserved communities. For example, Citizens Bank gave over $2 million in grants to small businesses affected by the COVID-19 pandemic to help keep local communities afloat.

Community 275

Community Customer Experience ATM Examples 275

Perficient

SEPTEMBER 21, 2023

For example, if we want to automate the service chatbot and case handling in Salesforce for purchase issues, we will likely want to pull past order history and shipping/tracking information into the available data set. Use-case specific data incorporation – Are we making the right type of data available for our automation use cases?

Data 491

Data Tools Customer Experience Security 491

Perficient

NOVEMBER 10, 2020

Here are a few examples of concrete redesign goals: A better mobile web experience to drive smartphone engagement. It’s important to have more clarity around KPIs than in a rebrand effort, for example, as a hospital web redesign project touches so many highly visible people inside your organization.

User Experience 322

User Experience Examples Analytics Meeting 322

Perficient

DECEMBER 29, 2020

Below are three examples of outstanding customer engagement campaigns that were launched by well-known brands (not discussed in our webinar!): This engagement increased revenue by $300 million in the first two years and collected phone numbers for SMS marketing purposes. The bot would talk to the customers like a friend on the phone.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

Perficient

SEPTEMBER 29, 2022

Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. The popularity of embedded finance is not limited to the transportation market. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

JULY 7, 2020

The level of market volatility hitting the U.S. After industry consolidation and a leveling-out of venture capital interest, alternative SMB lending remains a strong market, though just like traditional banks, it has also faced new lessons as a result of the current market.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

SEPTEMBER 18, 2020

On a day that saw a stock market rout – particularly on the tech-heavy NASDAQ, which was down a percent – in at least some areas of finance, investors remain sanguine. Perhaps “overly optimistic” might be the mindset that marks private markets. Regional players like BankUnited have even smaller market caps (at about $2 billion).

Los Angeles 140

Los Angeles UX Cards FDIC 140

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. What will be different this holiday season and how to adjust your strategy accordingly.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 1, 2018

Citi, Standard Chartered, Bank of America, HSBC and Credit Suisse, for example, all reported third-quarter profit increases from the same period last year. And that marketing should build on the inherent advantages of legacy financial institutions. Deutsche Bank ‘s earnings, however, slumped.”. Not So Black-and-White.

Fintech 191

Fintech UX Mobile FDIC 191

PYMNTS

JUNE 19, 2020

For example, Monzo raised funds at a lower valuation level after recently announcing some layoffs. Ranchere said challenger banks’ target market of millennial consumers have simply amassed fewer assets than their baby boomer parents have, as younger customers are less likely to have investment accounts or own homes.

Digital Banking 142

Digital Banking Payments Tools Branding 142

Fintech Labs Insights

NOVEMBER 8, 2016

The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. Bottom line : This is just one example of a more proactive approach to helping customers deal with day-to-day finances. One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard?

UX 17

UX Capital Mobile User Experience 17

Celent Banking

OCTOBER 10, 2016

There’s still plenty of fragmentation in the market : Android is an open system utilizing Host Card Emulation (HCE), while Apple is a closed system using a secure element. Getting the marketing right is tough : Often, the mobile wallet really isn’t about the payment so much as the experience around the payment.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

JANUARY 3, 2017

“There are so many levers to engage consumers” in rewards, said Wind, and whether it is tied specifically to a card or merchant, additional leverage can come through email marketing campaigns or percentage-off programs at retailers.

Retail 137

Retail UX Cards Branding 137

Gonzobanker

FEBRUARY 23, 2022

As an example, PNC closed shop on its BBVA Open after acquiring BBVA’s U.S. As the battle for customer market share heats up and booming M&A activity enables better customer experiences and digital tools, this is the perfect time to explore BaaS. assets, citing high NIE. Early leaders like Coastal Community Bank in Everett, Wash.,

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

CB Insights

JULY 11, 2019

Many of these companies have ambitious plans to expand into new products and markets in order to further grow and retain customers. Product engagement and maintaining a clean UX/UI. For example, they reduce the friction of having to show up physically to open an account.

Fintech 64

Fintech cryptocurrency Examples Cards 64

CB Insights

AUGUST 2, 2018

SoFi, for example, allows users to see all their assets and liabilities in one place, while Square uses vendor partnerships to offer credit card-like rewards for its debit card. For example, the Acorns Spend card has added 175,000 people to its wait list since the start of June. ux to help target existing clients.

Cards 71

Cards Fintech UX Strategy 71

Fintech Labs Insights

JANUARY 15, 2021

Which is a bit of a problem from a marketing UX standpoint. While these are valuable benefits, they can take an accountant to really appreciate ( for example, see the 3-min overview above from SMB accounting and business service provider Kruze Consulting ). There’s more on its homepage than Chase Bank.

Fintech 15

Fintech UX Austin FDIC 15

Fintech Labs Insights

JANUARY 15, 2021

Which is a bit of a problem from a marketing UX standpoint. While these are valuable benefits, they can take an accountant to really appreciate ( for example, see the 3-min overview above from SMB accounting and business service provider Kruze Consulting ). There’s more on its homepage than Chase Bank.

Fintech 15

Fintech UX Austin FDIC 15

PYMNTS

MAY 24, 2017

One example of that is that in the world of voice, there’s a markup language called SSNL that adds pauses, changes tone, inflection or pronunciation of different words — it lets you style a voice assistant’s voice to sound more natural or … more representative of your brand, and that’s a new world to a lot of people.

Mobile 100

Mobile Software Tools UX 100

BankNXT

JULY 11, 2016

Jessica Ellerm uses the Number26 PR fail as an example of how starting from a place of transparency and empathy can reap dividends. What the Number26 PR fail teaches us about transparency and empathy on BankNXT.

US 40

US Examples UX ATM 40

Perficient

MAY 21, 2021

With so many amazing examples of ingenuity, we are breaking our Bright Paths student profiles into two posts. Deepti Dhar’s Bright Paths Project: Welcome to Stock Market. Bright Paths Project: Welcome to Stock Market. More About Deepti Dhar’s Bright Paths Project: Welcome to Stock Market.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

MAY 8, 2020

The small business FinTech arena continues to blossom as more developers explore ways to address a market historically underserved by traditional financial institutions (FIs). The Front-End Strategy: UX. The opportunities to address friction in the B2B banking arena are numerous. “Entrepreneurs value time.

User Experience 175

User Experience UX Fintech Tools 175

Banking 2020

AUGUST 27, 2015

As such, banks who are keen on implementing a card-less ATM solution will need to strengthen or review their enrollment process as attackers can register to mobile banking as a different user, providing them with the ability to steal cash (see a good example of how Apple Pay is exploited for fraud here ).

ATM 40

ATM User Experience Fraud UX 40

Tefkin

MARCH 12, 2014

To give a few numbers, non-life insurance market world-wide in 2011 was estimated at $1,877.2 The global life insurance market had total gross written premiums of $2,464.2 A term life insurance product for example, cannot be properly priced with just a few field. Take the example of MetroMile based in Portland.

Comparison 34

Comparison Lending Examples Data 34

Perficient

JANUARY 21, 2021

For example, when we began working with one of our long-term customers, a product manager told me, “With other offshore delivery teams, it felt like they were either working for us , or we were working for them. In some cases, delivery teams will also have UX or UI designers, DevOps to support infrastructure needs, and/or Scrum Masters.

Software 309

Software Big Data America Innovation 309

FICO

FEBRUARY 12, 2023

Videos need to have lots of movement and good visual examples to keep your audience’s attention – and don’t be afraid to add some music! Ensure agility for your business so you can adapt to the speed of the market – or faster. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Fintech Labs Insights

JANUARY 27, 2016

But if you observe consumer behavior, they almost always head towards “convenience” at the expense of even basic control ( see examples below ). It’s a paradox that drives financial product managers and marketers crazy. How do you build a UX for consumers who say one thing, but do another?

UX 12

UX Examples Security Video 12

Fintech Labs Insights

MAY 15, 2017

Alpharank CEO Brian Ley had just shown how his Customer Influence Mapping technology enables FIs to spot highly-networked “influencers” among their customer base, and how to leverage those influencers to build better engagement and a more customized UX.

Arkansas 17

Arkansas UX Training Fintech 17

PYMNTS

NOVEMBER 18, 2020

We're coming together to take this to the largest banks and the largest merchants in the market with a fully integrated and optimized combination of what Mastercard does and what Ingo does,” Edwards said. We're coming together in this partnership to take our combined platforms out and to go where the volume is.”.

Payments 218

Payments UX System Resources 218

Perficient

NOVEMBER 20, 2020

As all marketers know, visual content creation can be a long and expensive process. For example, let’s say you sell pickup trucks. Photo and video shoots require a big investment in time and budget and the end result may be just a single asset or a few shots for you to use.

Video 322

Video Tools Digital Strategies Marketing 322

Fintech Labs Insights

APRIL 16, 2020

The recovery : As financial institutions got to the other side in 2010/2011, there was a massive pent-up demand from consumers for digital services, as broadband was now common in most developed markets and the iPhone turned 3 in 2010. Communicate frequently through all channels ( see Umpqua Bank example at top ). branch banking).

Fintech 15

Fintech UX Community Comparison 15

Fintech Labs Insights

SEPTEMBER 18, 2016

Using code, examples, and live demos, top software engineers and CTOs, technology architects and evangelists from dozens of firms will share their work and insights via 15-minute TED-style presentations. See firsthand what’s new and trending for the financial and banking developer community — all for early-bird rates. BDO Uniban.

Cleveland 12

Cleveland Tennessee UX California 12

Gonzobanker

DECEMBER 20, 2019

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. This was a terrific combination of two education-focused cooperatives across both Southern and Northern California markets. It’s early but it’ s a great entry to the market and our industry.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”. “As Gurukula said.

Payments 125

Payments User Experience Security Examples 125

Gonzobanker

NOVEMBER 12, 2018

The deal’s value represents about 30% of IBM’s current stock-market capitalization. Examples include: Fedora. Use of Red Hat Linux as a platform for Oracle RDMS and DNA has, for the most part, replaced the use of UNIX (HP-UX, etc.) The footprint of Red Hat is much larger than just the software that IBM is acquiring.

Software 84

Software System UX Community 84