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How Can Automakers and Suppliers Win Over Customers With Digital?

Perficient

McDonald’s took these recommendations and rolled out innovative digital self-order kiosks, updated dining experiences with an app to order, and then announced they would implement a trial phase for a loyalty program in Arizona in later years. These are just two examples of major companies transforming their digital experiences.

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15 Ways We Are Using ChatGPT in Banking

South State Correspondent

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. Here are some recent examples: Create bullet point notes on employee retention credits. What Is ChatGPT? W rite Java code to create a poll for our website.

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Is UX The Key To Mobile Wallet Breakout?

PYMNTS

With this in mind, PYMNTS recently spoke with Leo Castro, vice president of product marketing and brand for BigCommerce , an eCommerce platform, about the opportunities and challenges of trying to eliminate virtual checkout cart abandonment and converting tech-savvy shoppers into buyers. Importance of nailing UX.

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Data – The Lifeblood of Intelligence Automation

Perficient

For example, if we want to automate the service chatbot and case handling in Salesforce for purchase issues, we will likely want to pull past order history and shipping/tracking information into the available data set. Use-case specific data incorporation – Are we making the right type of data available for our automation use cases?

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SMB Alt-Lending Gears Up For Another Industry Shakeup

PYMNTS

The level of market volatility hitting the U.S. It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. “It’s not the largest market, and there are a lot easier markets to go after,” said Diamond.

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. Citi, Standard Chartered, Bank of America, HSBC and Credit Suisse, for example, all reported third-quarter profit increases from the same period last year. Not So Black-and-White.

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Transforming Financial Institutions With Agile

Perficient

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

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