PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234

UX Mobile Data United States 234

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Recent PYMNTS research indicates that 34.8

Regional 109

Regional ATM Report Alabama 109

Abrigo

MARCH 15, 2022

Among top types of new systems banks seeking “Digital account opening isn’t a particularly sexy idea. It doesn’t grab the attention the way concepts like open banking or cryptocurrency do,” wrote CCG Catalyst Director of Research Kate Drew in a report. But it’s one of the most important capabilities for banks today.”

Online 195

Online Lending Survey Digital Banking 195

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. Bank and credit union leaders must love their due diligence! Choosing a new partner is no small feat.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

OCTOBER 29, 2020

"We're leveling the playing field by bringing the same modern crime detection and reporting capabilities afforded to larger institutions to mid-sized banks in a package that suits their unique requirements and cost structures.". First Horizon Bank Adopts NCR Technology. CFPB Seeks Open Banking Guidance.

US 203

US Fintech Tennessee Compliance 203

PYMNTS

NOVEMBER 25, 2019

German bank N26 is partnering with financial software firm Eurobase International for its treasury management operations, BobsGuide reported on Monday (Nov. We look forward to delivering a successful implementation and building a long-term partnership with the bank.”. Switzerland and the U.S. N26 serves over 3.5

Management 142

Management User Experience Software Operations 142

PYMNTS

DECEMBER 10, 2020

Financial laws governing such transactions date back to 1970 when the Bank Secrecy Act (BSA) was enacted , requiring financial institutions (FIs) to report transactions of $10,000 or more. Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

JANUARY 14, 2021

Through the development of new financial products customized to specific customer segments, the initiative is also intended to bring about financial inclusion in Saudi Arabia, according to the report. Goals include developing a digital economy and fostering private sector growth to encourage participation by more entrepreneurs. .

Innovation 225

Innovation Policies User Experience Security 225

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

APRIL 30, 2018

Digital banks. In January, the International Data Corporation (IDC) reported worldwide spending on blockchain solutions would increase to $2.1 Then, there’s IBM and its most recent earnings report. After reporting those earnings and making those claims, IBM’s stock lost 6 percent of its value. Blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy.

Fintech 192

Fintech Fraud Data Lending 192

Chris Skinner

JUNE 2, 2017

WECHAT KEY TRENDS REPORT 2017 MATTHEW BRENNAN CHINA CHANNEL THIS PRESENTATION IS ADAPTED FROM A KEYNOTE SPEECH DELIVERED AT CHINA CONNECT CONFERENCE IN PARIS ON MARCH 2ND 2017 BREAKING NEWS: SLUGGISH GROWTH FOR WECHAT IS WECHAT STILL COOL? THE VALUE TO THE USER IS THE FIRST PRIORITY.” TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE.

User Experience 259

User Experience Conference Mobile Customer Experience 259

PYMNTS

SEPTEMBER 13, 2019

How can banks help provide their customers the peace of mind they need to feel confident that their mobile banking authentication systems are strong enough to protect them from fraud? They also want more control over how their digital banking transactions are authenticated. percent saying so.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

JULY 1, 2019

The report analyzed a wide range of metrics, such as investment in innovation, on-time performance and new product development for three groups of FIs: small banks (with less than $500 million in assets), medium FIs (with $500 million to $25 billion) and large FIs (with more than $25 billion). percent in 2017. About the Playbook.

Innovation 157

Innovation Innovation Strategies Survey Groups 157

PYMNTS

SEPTEMBER 15, 2020

Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. And for financial institutions (FIs), that translates into an incredible opportunity to build better digital banking journeys for their customers. But an opportunity is only as good as the bank’s ability to pursue it.

Fintech 224

Fintech Idaho Apple Google 224

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. The effort sought to understand the state of retail banking channel systems. It should be no surprise to find that revenue growth broadly remains bank’s #1 strategic priority.

Survey 100

Survey Mobile User Experience Digital Banking 100

Celent Banking

DECEMBER 1, 2014

Americans and Canadians prefer to use bank provided tools to manage their personal finances. Possible challenges: Adding features to TD’s simplistic mobile app could be present technical and user experience challenges. Moven has a keen focus on the user experience. TD’s Canadian tablet app is slow and buggy.

User Experience 173

User Experience Mobile Innovation United States 173

CB Insights

MARCH 8, 2018

Digital banking startups — or challenger banks — have gained traction over the past few years by bringing retail banking services mobile. Banks in Fintech: what’s ahead in 2018. Join us for data-driven look at how major banks are approaching fintech investments and taking on insurgents. First Name.

Retail 78

Retail Digital Banking Fintech Regulation 78

PYMNTS

FEBRUARY 24, 2017

Further, insight from Javelin Strategy & Research indicates that over half of all mobile banking users across demographics have expressed interest in using voice commands as part of their digital banking experience.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

AUGUST 8, 2019

India’s AU Small Finance Bank is rolling out an integration with WhatsApp, allowing small business customers to open an account on the messaging app. Reports in Economic Times of India on Wednesday (Aug.

User Experience 100

User Experience Mobile Report Regulation 100

PYMNTS

FEBRUARY 23, 2017

FinTech startup and digital banking solutions provider D3 Banking recently unveiled an intelligent voice banking interface using Amazon’s Alexa. The new voice interface will enable banking customers to check account balances, move money, listen to messages and manage financial goals using voice commands.

User Experience 109

User Experience Fintech Security Google 109

PYMNTS

DECEMBER 12, 2018

So at the very least 5G will bring a lightning-fast real-time user experience to mobile devices, so much so that consumers will experience banking and payment transactions instantly on their device. As PYMNTS reported earlier in December, Verizon and Samsung plan launch U.S. 5G will mean zero waiting time.”.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

APRIL 22, 2020

New account fraud is a significant problem for FIs, with 48 percent of values generated from fraud attempts coming from accounts that have only been open for one day, according to a recent report. Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else.

Security 133

Security Data Fraud Tools 133

PYMNTS

OCTOBER 17, 2019

SunTrust Banks Inc. reported results on Thursday (Oct. Drilling down into the numbers, the firm reported revenue of $2.4 In reference to digital efforts, management said that mortgage income also benefited from increased adoption of the company’s digital mortgage application, SmartGUIDE, which has progressed over 90 percent.

User Experience 101

User Experience Conference Lending Management 101

PYMNTS

DECEMBER 2, 2016

Pepper, the mobile banking app by Israeli Bank Leumi, is aiming to lure millennials to the service by teaming up with Playbuzz, the digital authoring platform. According to a report , Leumi is partnering with Playbuzz to bring personalized, interactive content to the Pepper app.

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

OCTOBER 22, 2020

In addition, we developed an array of new DIY servicing capabilities, including enhanced functionality to facilitate payments, report fraud and send past-due notifications. We also offered authentication mechanisms coupled with DIY assistance tools for making account changes.

How To 130

How To Fraud User Experience Cards 130

PYMNTS

MARCH 26, 2020

When it comes to what people value most in primary banking relationships, Baird said, it can be distilled into one word: trust. And in the era of open banking and expanded opportunities to leverage data to improve the financial services user experience, being trusted is more important than ever. What’s Next .

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

AUGUST 10, 2017

It’s been a little over a year since our Digital Banking Tracker heralded the “ Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

JULY 11, 2019

CEO Nicolas Kopp said in the announcement, “We’re very excited to bring our experience to U,S. In Europe, we’re loved for our effortless and sleek user experience, with no hidden fees. And, according to the announcement, N26 partners with Axos Bank to offer a Visa debit card and FDIC-insured checking account.

Mobile 121

Mobile US United States FDIC 121

PYMNTS

JANUARY 31, 2018

The price can be a heavy one to pay, as 31 percent of respondents reported having a negative view of their financial institution after abandoning a mobile banking activity. Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base.

Online 153

Online Security Course Mobile 153

PYMNTS

SEPTEMBER 27, 2019

Equity Venture Partners also participated, according to SmartCompany reports, which said Hnry plans to deploy the investment to accelerate its hiring activity. The latest investment follows the company’s $5 million Series 5 round, leading Paro to dub this funding its Series AA, reports in TechCrunch said. said this week.

Payments 149

Payments Capital Taxes Lending 149

PYMNTS

JULY 15, 2019

Yet according to the latest AML/KYC Tracker , 30 percent of financial institutions (FIs) report that at least one of their AML components is “somewhat” or “not at all” effective. Digital banking changed all that, and now consumers expect the onboarding process to be near-instant and with minimal friction.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

Fintech Labs Insights

OCTOBER 17, 2016

Alkami Technology is partnering with credit union service organization, Open Technology Solutions (OTS), to bring its ORB Digital Banking Platform to member CUs in states from Colorado to Maryland. Citing a Javelin report that said half the U.S. Citing a Javelin report that said half the U.S. Mike Hansen is CEO.

Digital Banking 12

Digital Banking Technology Idaho User Experience 12

PYMNTS

DECEMBER 30, 2020

While other [payment networks] were extremely prescriptive of what the experience was going to feel like, TCH was almost the antithesis of that. We didn’t want to lock our clients into a specific experience that felt like X, Y or Z. We wanted … to give them the most control over the user experience as possible.” .

System 161

System Payments Fintech User Experience 161

PYMNTS

JUNE 10, 2020

According to the report, 82 percent of those between the ages of 18 and 24 bank exclusively through mobile channels, for example. Many banks do not allow fully digital onboarding, even if they provide other app-based services like remote check deposit or account status viewing.

Mobile 130

Mobile Security Examples Study 130

Javelin Strategy & Research

FEBRUARY 1, 2022

Banner Section Home Rss.xml Scorecard Reports Recognizing Excellence in the Marketplace! Its approach allows banks and credit uni. Its approach allows banks and credit uni. Its approach allows banks and credit uni. The report me. The scorecard assesses five companies examined in a.

Report 40

Report Digital Banking Fraud Mobile 40

Gonzobanker

FEBRUARY 3, 2020

In recent years, while everything from loan origination systems to CRM to digital banking moved “to the cloud,” contact center platforms remained one of the last bastions of on-premise banking technology. Modernized user experience – Cloud providers are delivering vastly superior agent user interfaces.

System 78

System Innovation User Experience Technology 78