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CIBC's Martinez-Moreno sees bank user experience as key to digital transformation

Payments Dive

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

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Striking a Balance: Fraud Prevention Versus User Experience in Digital Applications | FinTalk

Jack Henry

Learn about the importance balance between fraud prevention and user experience in digital applications in our newest Fintalk Blog.

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How to go beyond the mobile app during the transition to digital banking

Payments Dive

The successful transition to mobile banking requires a seamless, intuitive user experience built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

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3 Ways to Create Digital Banking User Experiences that Build Loyalty

The Financial Brand

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

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Increasing Digital Banking Options Put Pressure On Big Lenders To Adapt

PYMNTS

Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age. On Monday (Oct. 5) NCR Corp.

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Scotiabank, Fifth Third, SunTrust: Amazon, Apple inspiring UX

Bank Innovation

The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation Build. “Technology is an enabler, but user experience design provides […].

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BankMobile Is One Of Six New FIs To Offer Smart Digital Bank Accounts Via Google Pay

PYMNTS

BankMobile, BBVA USA, BMO Harris, The Coastal Community Bank, First Independence Bank (a federally designated minority depository institution) and SEFCU will join Citi and Stanford Federal Credit Union in the offering beginning next year. “We 3) in announcing the bank’s agreement with Google. .

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