FICO

JUNE 21, 2017

At no stage did I get the impression that there was a central location for my data, as I had to repeat my address and account details several times and rerun security checks across automated and human channels. Back in 2011, Gartner made the bold prediction that 85% of customer interactions would be managed without human intervention by 2020.

Customer Experience 53

Customer Experience Digital Strategies Strategy Analytics 53

PYMNTS

AUGUST 21, 2018

The data also showed.17 “When brands understand what they look like from the outside-in, they can begin developing a digital threat management strategy that allows them to discover everything associated with their organization on the internet, both legitimate and malicious, and monitor it for potentially devastating cyberattacks.

Company 134

Company Data Branding Digital Strategies 134

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. In the past, clients managed their finances in silos. And, clients are demanding that these interactions happen digitally.

Management 87

Management Data Meeting Branding 87

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately.

US 195

US Training Examples Data 195

Gonzobanker

OCTOBER 13, 2020

Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. For these institutions, digital strategy should be focused on a disciplined allocation of resources and a management team obsessed with understanding performance, competition and the voice of the digital customer.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

PYMNTS

MAY 5, 2020

This new bundled returns solution directly addresses the need for better online consumer returns experiences and more efficient returns management in response to the shift to ecommerce during COVID-19 store closures,” said a statement from the two companies.

Florida 205

Florida Retail Tampa Customer Experience 205

Cisco

OCTOBER 11, 2021

It’s a time of transition and digital transformation in financial services. Only 14% of banks are in the execution phase of their digital strategy… BDO. Flexible workspace, room utilization with people counting, proximity monitoring, and digital notifications are all considerations in safe space utilization.

Branch Design 145

Branch Design Branch Strategies ATM Digital Strategies 145

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. “Suddenly having to rethink their whole supply chain strategy is a huge additional pressure,” he said.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

PYMNTS

NOVEMBER 20, 2020

New Data: Banks Could Lose 20 Percent Of Customers Over Rewards. No two customers are alike, and the restaurant loyalty programs and digital ordering options they receive shouldn’t be either, Nicole West, vice president of digital strategy and product management for Chipotle, tells PYMNTS.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced. (Which is pretty much everywhere.). The Walmart/Amazon Bidding War That Wasn’t.

Arizona 116

Arizona Data Portland Cards 116

PYMNTS

NOVEMBER 23, 2020

Nicole West , Chipotle’s vice president of digital strategy and product management, said Chipotle Rewards has more than 17 million members and enrollment has continued to grow since the pandemic’s onset. . “We A Digital-Only Focus.

New York 214

New York Survey Digital Strategies Mobile 214

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Due diligence is your friend.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. Singapore’s OCBC Bank is using FICO technology to approve mortgages in 60 minutes.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

Perficient

NOVEMBER 10, 2020

Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. I won’t go into all the data, but one chart, in particular, struck me.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

JULY 24, 2018

In one report, a survey by treasury management solutions provider Kyriba revealed that treasurers are wasting nearly 5,000 hours every year working with manual spreadsheets. “But what our numbers show, rather dramatically, is the cost of over-relying on spreadsheets to manage an entire finance function, like treasury. .

Survey 102

Survey Analytics Digital Strategies Data 102

Perficient

DECEMBER 10, 2020

In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. Here are other interesting data points that Pega describes as Critical Components of CX: Enabling elegant, painless interactions (66%). Expectations vs Reality. Let’s start with expectations vs reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

DECEMBER 5, 2019

The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets. Several QSRs are turning to customer relationship management (CRM) systems in an effort to both improve customer relations and boost their bottom lines. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

Perficient

JULY 20, 2020

UX persona: “Tanya, 41, graphic designer, enjoys swimming, is motivated to stay healthy to keep up with her two young children but can’t find the time to schedule her mammogram…” Sure, Tanya is fictitious, and she’s based on demographic data. Start with data. Chronic Condition (perhaps managing diabetes).

UX 332

UX Meeting Groups Data 332

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

MARCH 20, 2018

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

MAY 20, 2020

And our most recent data set shows certain segments of consumers are edging toward making online grocery purchases a permanent part of their shopping habits. percent of millennials have gone online to manage their retail lives during lockdown and plan to at least partially continue doing so in the future. Whereas only 3.9

Online 184

Online Millennials Digital Strategies Retail 184

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Cloud is how they are getting there. What’s most important is that banks get it right.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

APRIL 18, 2017

“This growth and competition will force post and parcel organizations to become more digital to create the agility and flexibility they will need. And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. More than 70 percent said they have a social media presence.

Big Data 100

Big Data Survey social media Industry 100

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

Bobsguide

SEPTEMBER 5, 2022

The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. This will also help banks to ensure a personalised experience and, consequently, create value propositions that enhance digital trust.

Video 97

Video Digital Strategies Digital Banking Security 97

Abrigo

MARCH 6, 2017

See a similar list for the accounting profession: 15 Twitter accounts every accountant should follow 5) @rajeshkan – Rajesh Kandaswamy, research director at Gartner Group, focuses on mobile banking, mobile and cloud payments, channel convergence, digital strategy, big data analytics and outsourcing. Learn more here.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MAY 27, 2020

To that end, said Matt Good , senior vice president and general manager of Elan Advisory Services , the shift to contactless payments is well underway — and the stage is being set for mobile wallets to gain a much wider embrace. But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. That data is culled from several different sources, said the report. As noted in Insurance Business America , U.S. As noted in Insurance Business America , U.S. million USD. African Trade Gets a Nod.

Fintech 101

Fintech Lending Groups Digital Strategies 101

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”. At least, not right now.

Strategy 156

Strategy System Risk Management Technology 156

FICO

AUGUST 19, 2022

They have all of the advantages – huge customer bases, broad portfolios of offerings, and decades to detailed customer data – and yet, their customer defections are at an all-time high. So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Javelin Strategy & Research

NOVEMBER 7, 2023

Banner Section Home Rss.xml 2024 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 45

Trends Fraud Digital Banking Strategy 45

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. (As it stands, it had had more than 2,500 restaurants as of Sept.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments.

Payments 176

Payments Software Trends Digital Marketing Channels 176