FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks.

Survey 52

Survey Fraud Digital Banking social media 52

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. But a new survey shows a new urgency. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

PYMNTS

MARCH 28, 2018

Fewer than half of companies surveyed by Marsh and Microsoft earlier this year say they estimate financial losses from cyberattacks. Compromise Security For Customer Experience. The evolution of the internet means customers are more demanding, and less patient, Lee said. Chargebacks affect the bottom line.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

OCTOBER 16, 2020

Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers.

Security 108

Security Cards Fraud Survey 108

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

NOVEMBER 17, 2020

A European Commission survey from earlier this year revealed that only 21 percent of those who were scammed reported it, and that share rises to 44 percent when stolen amounts exceed €50 ($59 USD). FIs and merchants are rolling out numerous initiatives and technologies to tackle APP fraud. Fighting Back Against APP Fraud.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. They believe macro-economic factors, technological advances and market pressures will be the three biggest external influences over the next few years.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. Around The Digital Onboarding World. This will give them more time and flexibility, according to the FI.

Report 247

Report Guam Hawaii Security 247

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location.

America 109

America Customer Experience Operations Survey 109

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

MAY 29, 2018

is looking to buy NSO Group, an Israeli company that sells military-grade technology, for around $1 billion. NSO makes cybersurveillance products, including Pegasus spyware, and sells them primarily to government security agencies. We provide companies with technology to optimize the customer-care components of their businesses.

Groups 164

Groups System San Francisco Software 164

Abrigo

MARCH 3, 2022

By leveraging their strengths in relationship lending and their access to technology in order to grow the small business loan portfolio profitably. CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market.

Lending 195

Lending Community Marketing Community Bank 195

Abrigo

MARCH 15, 2022

They see that allowing members or customers to quickly open and fund accounts online: Creates a bridge to new commercial and consumer relationships and Offers a moat around existing relationships to protect them from competition Online account opening more than doubled at most banks between 2019 and 2020, according to the ABA Banking Journal.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

AUGUST 20, 2018

Automation, bots, blockchain — the deluge of technologies flooding the enterprise today can be overwhelming. Fifty percent of financial executives believe cryptocurrency will become somewhat common for business transactions in the next five years, according to a survey by Robert Half Finance & Accounting. In the U.S.,

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

JULY 24, 2019

Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. Security as an Added Benefit.

Payments 167

Payments Survey Community Bank Fraud 167

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Rising voice. What could the future hold?

Technology 74

Technology Tools Survey ATM 74

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). based respondents surveyed identified cost as a barrier. “In Fifty-nine percent of U.S.

Maine 101

Maine Survey Retail Meeting 101

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. The importance of the customer experience can’t be overstated. Let’s harden our security policies and maybe not exit our data center just yet.

Customer Experience 156

Customer Experience Innovation Fintech Technology 156

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. This function will also play a key role in regulatory compliance and data security aspects of value of data. This strategy will often prove valuable in customer loyalty and customer retention strategies as well. Johns Hopkins Research Center.

Data 354

Data Analytics Strategy social media 354

Perficient

JULY 11, 2022

According to a survey by Lending Tree , nearly 70% of BNPL users admit to spending more on purchases when BNPL is an option than they do if they have to pay for everything upfront, bringing up the average value per order and resulting in higher profits for participating merchants. Looking Ahead in the BNPL Landscape.

Fintech 474

Fintech Trends South Dakota Apple 474

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. As such, the National Security Agency (NSA ) is calling for banks to be compliant by 2030.

Conference 195

Conference Payments Fraud Data 195

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

NOVEMBER 9, 2018

“I think humans have become much more unforgiving, and will just say, ‘I’ll go somewhere else,’” he added, if a merchant does not pay proper attention to loyalty — and has not deployed or upgraded technology and business processes with that trait top of mind. Innovation And Security. Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation. Now they ARE the business.

Strategy 77

Strategy Cyber Security Survey Security 77

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 139

Resources Leadership Technology Management 139

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., LexisNexis Risk Solutions on Wednesday (Oct. The study also identified U.S. For example, some companies in the U.S.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

SEPTEMBER 6, 2019

Call centers are starting to move away from KBA as new technologies emerge. A recent survey found that 51 percent of financial service professionals believe that phone channels see the greatest number of ATO attempts. Solutions like these rely more on who customers are rather than what they know.

Fraud 122

Fraud Technology Security Tools 122

PYMNTS

AUGUST 15, 2017

In fact, many value that convenience above even the security of their payment information. A 2016 Oracle Hospitality survey showed 39 percent of these young consumers are already using mobile order-ahead, and 41 percent want to use it even more liberally — for instance, to order from their tables within a restaurant.

Mobile 193

Mobile Millennials Survey Technology 193