Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Abrigo

DECEMBER 14, 2023

Define actionable plans, such as what additional staff or technology you need to accomplish your goals. It’s essential to involve your board and executive management in pre-planning steps to ensure everyone’s input is collected and heard. Draw from your personal, industry, or business experience.

Lending 221

Lending Risk Management Meeting Survey 221

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Technology can reduce both issues.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

JUNE 10, 2020

To help facilitate global small and medium-sized business (SMB) trade, Morgan Goodwin has linked its EdgeCTP digital trade technology with the WU EDGE system of Western Union Business Solutions. In separate news, Western Union teamed with Integral for Integral BankFX, a new risk management solution.

Risk Management 131

Risk Management Customer Experience Technology System 131

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Managing construction loans effectively. keep me informed.

Lending 195

Lending Software Risk Management Management 195

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

South State Correspondent

MARCH 14, 2024

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Demographics shift, products change and technology drives channel preferences.

Innovation 195

Innovation Strategy Capital Comparison 195

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. The better move is to make sure your significant systems become natively ISO 20022 compliant.

Conference 195

Conference Payments Fraud Data 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

PYMNTS

JANUARY 13, 2021

That’s distributed banking, a FinTech model that “remains invisible and never enters into a customer relationship with the end user but rather facilitates the technology, payment choices, risk management and customer experiences necessary to delight everyone in the value chain.”.

Fintech 130

Fintech Customer Experience Lending Risk Management 130

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. It can change its core system.

Digital Banking 148

Digital Banking social media System Customer Experience 148

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. It creates a more efficient and less expensive lifecycle process as defects are identified and solved before going to market. These include motor, cognitive, visual, and hearing disabilities.

UX 531

UX Guidelines Compliance Study 531

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

OCTOBER 18, 2017

Announced last week, Temenos’ launch of its Payments Hub in the cloud aims to provide FIs with a core banking and payment system flexible enough to meet modern-day needs of those institutions. How do you improve risk management? Properly manage funds that are in motion?”.

Risk Management 122

Risk Management Meeting Survey Payments 122

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. That wastes time and risks data entry errors.

Lending 243

Lending Survey Data System 243

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Abrigo

FEBRUARY 23, 2022

According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances. Learn More.

How To 195

How To Lending Software Survey 195

PYMNTS

JUNE 8, 2020

It’s happening in the B2B space as well, and not a moment too soon, as many B2B systems are in definite need of an upgrade — and could learn a thing or two from the consumer side. New banking protocols like periodic API key rotation and advanced machine learning (ML) systems seeking out anomalous behavior in API codes is part of the answer.

Security 130

Security Policies Fraud System 130

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. In short, the new rule might require companies that deal with ACH payments to retool their fraud detection systems. How much effort will that require, then?

Payments 178

Payments Fraud Security Customer Experience 178

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital. How do you manage security and risk?

How To 136

How To Risk Management Technology US 136

Insights on Business

OCTOBER 16, 2018

Reengineering core banking systems that have been developed over decades while innovating fast enough to stay competitive would be like trying to change your tires while speeding down the freeway. So, how can financial institutions transform rapidly and flexibly, while maintaining their investments in core systems? Embracing change.

Capital 157

Capital Tools System blockchain 157

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. fraud detection and financial crime monitoring).

Risk Management 78

Risk Management Training Lending FDIC 78

Gonzobanker

MARCH 6, 2020

Smarter banks focus obsessively on how they deliver value and a winning experience for customers. To stay relevant, banks and credit unions need to continually evaluate their people (organization, staffing, roles), processes, technology and enterprise/departmental strategic objectives to ensure they are achieving optimal performance.

Operations 93

Operations System Groups Technology 93

Insights on Business

JANUARY 25, 2016

Real investment in Blockchain technology to build a better banking system goes viral. # Banks embrace the power of payment hubs with new use cases such as liquidity forecasting, cross sell, and risk management. # . # 3 Banks fight back. The demise of banks is greatly overstated. 4 Blockchain. 5 Cognitive. 6 Real time.

Payments 112

Payments Risk Management blockchain Apple 112

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 195

Fintech Community Regional Technology 195

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem.

Meeting 111

Meeting Customer Experience System Guidelines 111

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition. See all Posts.

Analytics 52

Analytics Data Risk Management Customer Experience 52

FICO

JULY 15, 2022

In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. It’s a trend that’s driving faster, smoother claims, a far better customer experiences, thanks to a mass of related centralized capabilities including flexibility, scalability, and agility.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

FICO

MAY 10, 2023

Orchestration enables banks to execute processes related to customer experience and fraud prevention. As customer journeys and fraud management processes become more integrated and digitized, the outcomes from their automated decisions can influence other decisions made along the chain.

Fraud 52

Fraud Management Customer Experience Analysis 52

PYMNTS

MAY 20, 2020

As bad guys wrangle account details, cobble together synthetic identities and conduct account takeover attacks with ferocity, the old rules-based systems, password challenges and other lines of defense provide only part of the picture as to whether “good” customers are buying or “bad” actors are, well, getting away with it.

Fraud 208

Fraud Examples Data Tools 208

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Maura K Schoonmaker, IBM Program Director, System z Banking and Financial Markets. Monday, October 22, 2018. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

FICO

MARCH 6, 2019

Evergreen Finance London Ltd, a leading UK fintech that operates as MoneyBoat.co.uk , have recently selected FICO technology and analytics to automate lending decisions. Evergreen have purchased FICO® Decision Modeler , part of the FICO® Decision Management Suite , which will execute Evergreen’s credit evaluation strategies.

Fintech 45

Fintech Analytics Lending Strategy 45