CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

MAY 28, 2020

There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Missed opportunities in this area result in undesired customer experiences and ultimately less loyalty and revenue to the company.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Abrigo

DECEMBER 14, 2023

Define actionable plans, such as what additional staff or technology you need to accomplish your goals. It’s essential to involve your board and executive management in pre-planning steps to ensure everyone’s input is collected and heard. Draw from your personal, industry, or business experience.

Lending 221

Lending Risk Management Meeting Survey 221

PYMNTS

JUNE 10, 2020

To help facilitate global small and medium-sized business (SMB) trade, Morgan Goodwin has linked its EdgeCTP digital trade technology with the WU EDGE system of Western Union Business Solutions. In separate news, Western Union teamed with Integral for Integral BankFX, a new risk management solution.

Risk Management 131

Risk Management Customer Experience Technology System 131

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Technology can reduce both issues.

Lending 195

Lending Software Customer Experience Management 195

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Stay up to date on credit risk. Lending & Credit Risk.

Lending 195

Lending Software Risk Management Management 195

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. While customer relationships are being redefined by fintechs, there will always be a place for community banking.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Perficient

FEBRUARY 27, 2023

Workflow timings may now be altered due to the immediacy of transactions, which can have a domino effect on operational, risk management, and reporting teams. With all this considered, key strategic topics like buy vs. build, risk, and operational readiness cannot be ignored. Ultimately, change equals risk.

North Carolina 275

North Carolina Charlotte Payments US 275

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

Perficient

JULY 10, 2023

Defining Reputational Risk for Financial Services Institutions Reputational risk occurs when an institution’s action or lack thereof gives its stakeholders or employees a negative perception. Reputational risk is convoluted. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

South State Correspondent

MARCH 14, 2024

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Demographics shift, products change and technology drives channel preferences.

Innovation 195

Innovation Strategy Capital Comparison 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JUNE 22, 2020

A poor customer experience can cause FIs and enterprises to lose customers, of course. And for the customers, there’s the rabbit hole of trying to prove that the bad guys co-opted their names, social security numbers and other data. If not, are they a victim of identity theft?” Barrett explained. “The

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

JANUARY 5, 2017

4) that it expanded its relationship with the Shared Electronic Banking Services Company (KNET) in Kuwait in which it will use ACI Worldwide’s payment risk management service. ACI Worldwide, a provider of real-time electronic payment and banking company, announced Wednesday (Jan.

Fraud 100

Fraud Risk Management ATM Customer Experience 100

PYMNTS

JANUARY 13, 2021

That’s distributed banking, a FinTech model that “remains invisible and never enters into a customer relationship with the end user but rather facilitates the technology, payment choices, risk management and customer experiences necessary to delight everyone in the value chain.”.

Fintech 130

Fintech Customer Experience Lending Risk Management 130

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. It creates a more efficient and less expensive lifecycle process as defects are identified and solved before going to market. These include motor, cognitive, visual, and hearing disabilities.

UX 531

UX Guidelines Compliance Study 531

South State Correspondent

OCTOBER 26, 2023

Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz. This will present some customer experience and technological hurdles for many financial institutions.

Conference 221

Conference Las Vegas Fraud Case Study 221

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital. How do you manage security and risk?

How To 136

How To Risk Management Technology US 136

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

OCTOBER 18, 2017

“We’re starting to see momentum in the market as banks recognize the benefits that the cloud has to offer, and how those outweigh the perceived risk that comes with implementing new technology, especially around those of replacing aging payments systems,” explained Darryl Proctor, product director, Payments, at Temenos.

Risk Management 122

Risk Management Meeting Survey Payments 122

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

Abrigo

FEBRUARY 23, 2022

According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances. Learn More.

How To 195

How To Lending Software Survey 195

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. To support this customer experience, Akin recommended leveraging technology to drive efficiency in the back office.

Management 195

Management Lending Community Strategy 195

PYMNTS

MARCH 11, 2020

For the PayFac, too, the benefits are significant — historically, they had owned the front end, or sales piece, of the relationship with the merchant, while underwriting, risk management and settlement reporting were all handled by someone else. And in building the technology to support that,” Connor said.

Payments 132

Payments Software United States Branding 132

Abrigo

AUGUST 26, 2016

Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins. Once you understand the risk, bankers can grow their portfolio in line with their risk appetite and overall strategy,” he said.

Survey 150

Survey Risk Management Leadership Strategy 150

PYMNTS

MARCH 22, 2018

With Sift Science, they no longer need to make this tradeoff – they can reduce risk while also improving customer experiences.”. In a very short time, Simility has come to be recognized as a thought leader in fraud and risk management,” said CEO and co-founder Rahul Pangam.

Fraud 108

Fraud Atlanta Capital Big Data 108

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. fraud detection and financial crime monitoring).

Risk Management 78

Risk Management Training Lending FDIC 78