Perficient

NOVEMBER 20, 2020

Photo and video shoots require a big investment in time and budget and the end result may be just a single asset or a few shots for you to use. Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences.

Video 322

Video Tools Digital Strategies Marketing 322

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

South State Correspondent

JULY 19, 2023

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. Sensei can also handle more than images.

Marketing 195

Marketing Training Video Tools 195

Cisco

NOVEMBER 23, 2020

Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch. They allow you to: .

Customer Experience 149

Customer Experience Analytics Video Resources 149

Perficient

OCTOBER 14, 2020

Fueled by the urgency to keep employees safe and providing customer service in face of increasing needs, the contact center needed to quickly adapt from an on-premise operation to a cloud-based solution. Empower your employees to provide quality customer service in an increasingly agile and remote facing industry.

Video 519

Video Tools Innovation Trends 519

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Twilio Flex offers a wide variety of ways to approach call deflection and all of them are likely to result in higher customer satisfaction.

Innovation 369

Innovation Video Strategy Customer Experience 369

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Watch the video. Automate so employees can focus on high value work.

Customer Experience 157

Customer Experience social media Case Study Video 157

Perficient

JULY 29, 2020

In the example integration shown in our video demo , we connect to a specific Microsoft Outlook email account , such as one configur ed for sales or support inquiries. If the incoming email is a first message in a conversation with the customer, a new Programmable Chat channel and task is created to be handled by an agent.

Video 348

Video Customer Experience Resources Management 348

Perficient

OCTOBER 15, 2020

Object Storage-based Data Lake – this is a recent Youtube video from Oracle demonstrating how to set up a data lake on OCI using object storage. OCI Data Catalog – this is a recent Youtube video from Oracle describing use cases for the OCI Data Catalog and how to set up OCI Data Catalog.

Analytics 332

Analytics Data Video Big Data 332

Perficient

DECEMBER 15, 2021

It understands that they are used to a fast-paced world, whether flipping through short TikTok videos or placing a mobile coffee order. Zelle also appreciates customers’ privacy concerns, which is why you can’t see one’s bank balance via the widget. Zelle is a major peer-to-peer payment network operated by Early Warning Services.

America 294

America Mobile Video Capital 294

Perficient

FEBRUARY 18, 2022

Watch the video to hear my thoughts. Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. Empathy Week. Transcript.

Lending 294

Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

Watch the video to hear my thoughts. Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. Empathy Week. Transcript.

Lending 294

Lending Training Operations Video 294

NCR

JANUARY 31, 2018

While many banks are keen to move transactional activities such as deposits away from the counter and onto self-service solutions, some more complex requirements will still need a human presence to walk customers through the process and explain options. And it is in such situations where video technology is proving its worth to the industry.

Video 49

Video Customer Experience Technology Examples 49

Abrigo

MAY 8, 2024

Takeaway 2 Generative AI models emulate data put into them to generate apparently new content such as text, images, audio, or video. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience.

Examples 221

Examples Fraud Resources Risk Management 221

Perficient

MARCH 4, 2021

It outlines a set of guidelines for designers, content developers, and front-end developers to use to design for accessibility, known as “POUR” – perceivable, operable, understandable, and robust – and furthers the idea that functionality enhances design. We’ll begin by focusing on the first principle of POUR: Perceivable.

Guidelines 376

Guidelines Technology Video Operations 376

PYMNTS

SEPTEMBER 15, 2020

"Our online storefront and purchasing technology empowers brands with a path to purchase that speaks to today's consumers, delivering high-value outcomes directly to consumers while increasing sales and customer loyalty, and creating a top-notch customer experience.”. TVPage is a recent graduate of the SAP.iO

Miami 130

Miami Video Branding Online 130

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them. .

Video 78

Video Customer Experience Operations Digital Banking 78

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Perficient

FEBRUARY 12, 2021

Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. In a remote workforce, using video conference and company messaging systems to help bridge any communication gaps.

Conference 340

Conference Video Branding Meeting 340

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

Perficient

MAY 28, 2020

Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.

Mobile 340

Mobile Customer Experience Tools Data 340

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Perficient

JULY 10, 2020

Based on our extensive experience consulting on new implementations and migrations to Twilio Flex, the Starter Pack brings together the following feature sets: Time of day routing logic that allows you to configure default hours of operation, holiday and non-holiday closures, and exceptional overrides. Hours of Operation.

Operations 348

Operations Cards Video Examples 348

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. A Lean Six Sigma approach, for example, could help your business to be more customer-focused while reducing waste and variation. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Reinvigorating the branch Channel.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Cisco

APRIL 12, 2022

Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives. Optimize branch operations. This is where Cisco technology can help. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

SEPTEMBER 8, 2020

Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept. The new features include price reduction, online deal notifications and product alerts for customers. Plus, Epic Games has again asked a California judge to reinstate Fortnite to Apple’s devices.

Payments 141

Payments California Apple Video 141

FICO

MAY 3, 2018

The actions taken by CCS are now fed back into the core systems so that NAB doesn't contact the customer subsequently, breech debt collection guidelines or create a poor customer experience. The bank's collections department is now operating extremely efficiently. embed][link].

Analytics 40

Analytics Video Guidelines National 40

FICO

APRIL 30, 2018

The actions taken by CCS are now fed back into the core systems so that NAB doesn't contact the customer subsequently, breech debt collection guidelines or create a poor customer experience. The bank's collections department is now operating extremely efficiently. embed][link].

Analytics 40

Analytics Video Guidelines National 40

PYMNTS

JULY 1, 2020

This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. More than ever, the demand for luxury brands to provide high-quality, bespoke customer experiences should be considered, whether in-person or online,” noted the report. Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

South State Correspondent

MAY 1, 2024

NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. They partner up with everything from big fashion houses like Maison Margiela of Paris to video games like Overwatch to celebrities like Jenny from the music band Black Pink.

Innovation 195

Innovation social media Branding Marketing 195

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. The sooner you update and begin testing your app the more time you’ll have to perfect your customer’s apps. Picture In Picture Mode . Better Diagnostics With MetricKit .

Apple 473

Apple System Video Mobile 473

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? What is clear, is bank staff should be utilised to build relationships with customers while time-consuming administrative tasks are automated. Other banks have taken different approaches, including the use of video banking.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

AUGUST 7, 2020

But there’s another element that came up during the Amazon earnings report that could be exposing a weak link in the Walmart plan: streaming video. For the $119 annual subscription charge, Amazon Prime includes Prime Video. During Q2, 9.1 percent of U.S. households added a new subscription service, roughly the same as Q1.

Video 181

Video Retail Seattle United States 181

PYMNTS

MAY 28, 2019

Kumar worked at Google as a VP and general manager of video, display and analytics. At Microsoft, he served as a corporate vice president of cloud infrastructure and operations. Kumar will report directly to CEO Doug McMillon, and he will replace Jeremy King, who left in March to work at Pinterest.

Google 122

Google Video Customer Experience Analytics 122

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Turntable seamlessly adapts the video display to match the orientation of the device as it changes position. Quibi even worked with directors and editors to optimize video for Turntable.

US 294

US social media User Experience Digital Strategies 294