Bank Innovation

SEPTEMBER 9, 2019

When customers walk into one of Academy Bank’s new branches, a banker will guide them to a screen where they can video chat with a specialist at Academy’s headquarters in Kansas City.

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Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […].

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PYMNTS

OCTOBER 8, 2020

Consider the case of “John the Customer,” whom the data indicates is more likely to convert if he watches an instructional video and signs on for a trial. That might include showing John a video on Facebook or Instagram, then following up with a 15-day trial offered via email.

Customer Experience 160

Customer Experience Branding Video Data 160

FICO

FEBRUARY 2, 2022

Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Bank Innovation

APRIL 2, 2019

Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

Innovation 186

Innovation Video Seattle Payments 186

Insights on Business

DECEMBER 7, 2018

Watch the video. Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Three key takeaways.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Payments Dive

FEBRUARY 28, 2019

NTT Data Services’ Sean Breen discusses some of the challenges facing banks when it comes to the customer experience.

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Perficient

JANUARY 20, 2021

The impact is so significant that inadequate customer service and, therefore, bad customer experiences often push consumers to new brands. In banking and insurance, albeit not as significant in the airline and healthcare industries, there’s a big gap between customer expectations and the customer experience.

Customer Experience 348

Customer Experience Branding Video Industry 348

Perficient

FEBRUARY 22, 2021

Incorporating visuals, videos, and motion graphics will grab your user’s attention, help speak to what your company offers, and can increase conversions by nearly 80% on average. When you incorporate animation or video into website content, you must be sure to find the right balance between duration and timing. Data Visualization.

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Video UX Branding User Experience 509

Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. And data can be structured in databases or unstructured in social media and video.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

SEPTEMBER 18, 2020

Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization. What changes would you make to your current applications or systems? Share your story with us.

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Video Customer Experience System Innovation 348

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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Video social media Millennials Data 224

FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. Clearly the automotive lending experience needs to continue to improve. And it’s extremely difficult to achieve.

Customer Experience 59

Customer Experience Lending Analytics Video 59

The Emmerich Group

JULY 12, 2023

this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about. Continue Reading The post How to Consistently Deliver WOW Customer Service [VIDEO] appeared first on Emmerich Financial.

Video 28

Video How To Customer Experience Community Bank 28

Perficient

OCTOBER 19, 2020

Marketing : The financial industry will use videos to engage with customers, replacing FAQs, and product demos. Financial institutions need to use videos that create a human connection and speak directly and personally to the customer. Customer service is at the heart of the customer-centric transformation.

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Video Security Tools Strategy 520

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Bank Innovation

AUGUST 2, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 2, 2019.

Boston 170

Boston Customer Experience Video Conference 170

Bank Innovation

APRIL 17, 2020

This week’s banking innovation continued to be dominated by efforts to automate the Payroll Protection Program loan underwriting — before the PPP funds ran out this week, that is. How will banks respond should more loan funds become available?

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Video Innovation Fintech Customer Experience 273

FICO

JUNE 22, 2020

Telecoms are in a very good position to leverage this data for the benefit of their customers.” . FICO has been working with leading telecommunications providers to do just that, as shown in the video below.

Customer Experience 52

Customer Experience Analytics Data Video 52

FICO

APRIL 8, 2021

My latest fraud video captures my recent conversation with Jesse Gossman , a South Florida police detective and president of Bottom Line Fraud Consulting. Stay in the Know with my Latest Fraud Video.

Video 72

Video Fraud Florida Cards 72

ATM Marketplace

JUNE 27, 2016

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Customer Experience 48

Customer Experience Video Technology Retail 48

William Mills

MARCH 31, 2016

Jimmy Sawyers, Co-Founder of Sawyers & Jacobs, LLC, speaks with William Mills Agency’s Charlyne McWilliams to discuss key industry topics including customer experience and cybersecurity from his article, ” The Top Ten Trends Impacting Bank Technology in 2016,” in this year’s Bankers as Buyers Report.

Customer Experience 40

Customer Experience Video Trends Industry 40

Perficient

OCTOBER 26, 2020

Improved Consumer Experience Possibilities with 5G. Video/Live Streaming. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that.

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Video United States Apple Innovation 476

BankNXT

APRIL 27, 2017

Will Beeson talks to Alvaro Alvarez del Rio and Aman Ghei about how video games could influence customer experience in fintech. What can fintech learn from video games? on BankNXT.

Video 52

Video Fintech Customer Experience UX 52

The Emmerich Group

DECEMBER 28, 2022

this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about. The post How to Consistently Deliver WOW Customer Service [VIDEO] appeared first on Emmerich Financial. EVERY bank is facing these challenges.

Video 28

Video How To Customer Experience Community Bank 28

Payments Dive

DECEMBER 28, 2017

Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit. Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process.

User Experience 171

User Experience Technology Trends Video 171

Perficient

OCTOBER 15, 2020

Object Storage-based Data Lake – this is a recent Youtube video from Oracle demonstrating how to set up a data lake on OCI using object storage. OCI Data Catalog – this is a recent Youtube video from Oracle describing use cases for the OCI Data Catalog and how to set up OCI Data Catalog.

Analytics 332

Analytics Data Video Big Data 332

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

JULY 29, 2020

In the example integration shown in our video demo , we connect to a specific Microsoft Outlook email account , such as one configur ed for sales or support inquiries. The Flex UI can also be customized to surface tooling that will make it easy and efficient for agents to respond to email enquiries. Additional Customizations .

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NCR

JANUARY 31, 2018

While many banks are keen to move transactional activities such as deposits away from the counter and onto self-service solutions, some more complex requirements will still need a human presence to walk customers through the process and explain options. And it is in such situations where video technology is proving its worth to the industry.

Video 49

Video Customer Experience Technology Examples 49

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 273

Innovation Customer Experience Video Management 273

Perficient

AUGUST 31, 2020

Contrary to popular belief, many customers are primarily interested in getting their question or issue addressed quickly and see self-service or AI as an innovative way to accomplish that. A recent study addresses the new reality of customer expectations.

Innovation 369

Innovation Video Strategy Customer Experience 369

Perficient

OCTOBER 14, 2020

Improve customer service, predicting your customer needs, and meeting your customers using channels they frequent most i.e. SMS, Email, Video, WhatsApp, etc. . Empower your employees to provide quality customer service in an increasingly agile and remote facing industry.

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Video Tools Innovation Trends 519

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

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Branding Texas Video US 243

Cisco

NOVEMBER 23, 2020

This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch. For example, consider personalizing customer engagements through digital and in-branch resources, then leverage collected insights to inform and improve customer experience. .

Customer Experience 149

Customer Experience Analytics Video Resources 149

Perficient

JULY 2, 2020

Alongside this, media alternatives can be added to elements such as videos to visually substitute the need for sound. Having transcripts of audio or providing visible links to audio described versions of videos, not only benefits those with auditory impairments but can also improve a website’s overall usability.

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Video Technology Examples Customer Experience 449

Payments Dive

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

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Retail Chicago Banking Trends Video 150