Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

APRIL 28, 2017

According to a press release , uncovering the intelligence and insights of these consumer calls can help enterprise and mid-sized companies optimize media spend and sales operations, driving more high-quality calls to their businesses and creating the opportunity to successfully convert more of those callers into customers.

Analytics 134

Analytics social media Innovation Training 134

PYMNTS

OCTOBER 4, 2019

In addition, data and tech are at such a point that offering digital and mobile alternatives, and options for fitness-related classes, can be done in a seamless way — a way that includes a seamless payments experience, too. Experiences covered under a pass can range widely, from yoga to boxing, weights, dance and beyond.

Innovation 190

Innovation Community social media Operations 190

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital processes: High operating costs contributed to the failure of early digital-only pioneers.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Insights on Business

FEBRUARY 10, 2019

Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. Digitally transforming operations, operating models and technologies to compete in a changing industry structure. View a financial services video playlist on YouTube. Get social.

San Francisco 79

San Francisco blockchain Conference Video 79

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

NOVEMBER 11, 2019

Such insights can also help firms improve customers’ experiences and lower operational costs. . Understanding unstructured data such as photos, images, videos, text messages, social media posts, PDFs, text documents and emails can be particularly challenging for such systems.

Analytics 116

Analytics Data Fraud Tools 116

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? With its Engagement Platform – which won Best of Show honors at FinovateFall 2015 – SaleMove offers financial services and other companies the ability to provide an omni-channel experience.

Customer Experience 12

Customer Experience Online New York City Video 12

NCR

FEBRUARY 6, 2017

By offering the type of interactions customers want, they can get ahead of their competitors, improve their customer experience and find new avenues for revenue generation. Next generation distribution strategies therefore need to move far beyond channel integration to provide customers with a complete omnichannel solution.

social media 40

social media Strategy Customer Experience Big Data 40

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Mobile Operators and Coronavirus: Ideas To Help Slow The Spread.

Analytics 52

Analytics Analysis Lending Management 52

William Mills

MAY 11, 2016

01:25 pm Video Recap of Finovate Day 1 with William Mills and Steven Ramirez. DigiByte is looking at video games, and have created a “gaming wallet” based on blockchain tech. ^SR. Based in Hong Kong; showing integration with free to play video games. Personalized video content on a mass scale. Check it out on our YouTube!

Video 40

Video Lending social media Analytics 40

Gonzobanker

DECEMBER 14, 2023

which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. The Financial Branding Quote of the Year Award – goes to Piper Sandler’s Scott Hildenbrand : “Every bank has a peer group to compare their financial ratios, but bank leaders should also have a social media peer group.”

Fintech 194

Fintech Community Regional Technology 194

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. In fact, about 75% of doctor, urgent care, and ER visits “are either unnecessary or could be handled safely and effectively over the phone or video,” according to the American Medical Association. Industrial automation & robotics.

Industry 101

Industry Technology Online Video 101

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Not just for video games… okay, you have my attention. The account has a tie into social media and sharing. This is the integration of mobile social media with trading. DigiByte is looking at video games, and have created a “gaming wallet” based on blockchain tech. ^SR.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JUNE 5, 2019

The service promises “real-time analysis” of video streams and “face-based user verification” among other features. Ford was also granted a patent for a keyless biometric device that authorizes drivers to operate vehicles using a variety of biometrics, including facial recognition, in 2015.

Technology 78

Technology US Company Security 78

CB Insights

NOVEMBER 6, 2018

The first image below — taken from Google’s 2017 patent application titled “ Escalation to a human operator ” — shows the operator dashboard showing progress of existing tasks. The platform’s beauty and personal care videos have gained over 222B views.

Google 72

Google Apple Industry Branding 72

William Mills

MAY 9, 2018

Demo video will be available soon. Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Key Partnerships & Customers. Explainer video: [link]. Good job AI Foundry! Wealthucate, Inc.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

OCTOBER 31, 2016

As Daniel Latimore, senior vice president of Celent’s banking practice, said in an interview with CNBC , “Though many banks have bots with some level of artificial intelligence, the customer experience has not always been great. Bank of America had a lot of consumer usage data to draw upon while it was building Erica.

America 12

America Millennials Mobile social media 12

William Mills

SEPTEMBER 7, 2016

Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! Also a pretty good customer experience. Showing a computer-based portal with a financial dashboard and connecting to a financial planner via video in the dashboard/co-browsing.

Mobile 40

Mobile Cards Fraud Data 40