Perficient

FEBRUARY 2, 2023

All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

PYMNTS

MARCH 15, 2017

The thought is a better trained and longer-serving staff will offer a better customer experience overall. Walmart operates 11,695 stores in 28 countries – it also operates e-commerce websites in 11 countries. million of which are in the United States. Walmart employs approximately 2.3

Training 100

Training United States Customer Experience National 100

PYMNTS

OCTOBER 18, 2019

Founded in 1792, WHSmith has operations in over 100 airports across 30 countries outside the U.K. MRG currently operates more than 170 locations across the United States, with 70 of those locations operating inside airports. 1, according to the report. It plans to open another 33 stores over the next five years.

Groups 101

Groups Retail Las Vegas United States 101

PYMNTS

JULY 1, 2020

Despite some signs of improvement this month, LVMH , the world’s biggest luxury goods group, admitted that its brick-and-mortar sales were erased by lockdowns across Europe and the United States in recent months, and that an immediate turnaround was unlikely. “We Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

JUNE 11, 2019

Stripe has announced that Stripe Terminal, a set of SDKs, APIs, and pre-certified card readers that lets users accept in-person payments, is now available all over the United States, according to a blog post by the company. Businesses of all types are already using Stripe Terminal to build their in-person payment experiences.

Online 131

Online US Payments United States 131

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. based trade group that represents more than 380,000 restaurants in the United States and delivery providers. Around The Order To Eat Space.

Data 144

Data Customer Experience United States Policies 144

Bobsguide

APRIL 29, 2022

Having these disparate systems connected to each other via NXTsoft’s API Connectivity-as-a Service drastically reduces personnel time and significantly reduces a financial institution’s operating expenses. NXTsoft is headquartered in Birmingham and has offices in Atlanta, Orlando and Denver.

Denver 148

Denver Atlanta Fintech United States 148

PYMNTS

DECEMBER 14, 2017

1, 2017, with new locations spanning the United States and Canada. Continuing to expand our brick-and-mortar footprint is an important part of our strategy to be the most convenient, best-in-class pet retailer,” said Brian Amkraut, executive vice president of store operations for PetSmart. “In

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

SEPTEMBER 19, 2019

Pharmacy retail giant Walgreens and Alphabet-owned drone company Wing have teamed up on a pilot program to deliver products to the doors of customers, according to a Sept. The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . 19 release. .

Virginia 109

Virginia United States Customer Experience Retail 109

PYMNTS

DECEMBER 28, 2020

More than 20,000 bank branches in the United States are expected to close by end of the year, and four U.S. Digital experiences have become table stakes as the pandemic continues, but many customers still prefer in-branch experiences. banks have failed completely this year.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

APRIL 3, 2020

Operators in general across the U.S., McCune noted that at the moment, there are 300,000 cellular sites across the United States, and that tally has to reach one million for wide 5G coverage – across street poles, sides of buildings and even traffic lights. There’s an infrastructure challenge, too. The Consumer Benefits.

Examples 245

Examples United States Technology Data 245

PYMNTS

MAY 4, 2017

Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra. In a press release , Bank of America Merchant Services said it processed more than 15.2

America 100

America United States Customer Experience Industry 100

PYMNTS

MARCH 11, 2020

“We’re also seeing it for government platforms at the federal, state and municipal levels.”. That consolidation, he maintained, is creating a better experience for the downstream customer — and opening up opportunities for companies based in the United States but that have global aspirations.

Payments 132

Payments Software United States Branding 132

FICO

MARCH 7, 2022

Digital communications options vary across the customer lifecycle, whether it’s for onboarding, account notifications, fraud alerts, or collections. Operational efficiency is poor. Working with Customer Communication Services has improved the PSECU customer experience and changed the credit union’s perspective on communication. .

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

SEPTEMBER 13, 2016

The firm said that an analysis of the top 50 debit card issuers in the United States showed that FIs adopting the instant issuance experience typically see 50 percent growth in purchase volumes, with a 34 percent boost in transactions, when measured against FIs that do not offer instant issuance. in the past year.

Case Study 100

Case Study United States Analysis National 100

PYMNTS

JANUARY 11, 2017

10) it will be the new exclusive point-of-sale (POS) provider to 8,600 7-Eleven stores around the United States and Canada. In a press release , NEC said it will deliver the TWINPOS G5100 POS that features a stylish customer display to run promotions and share information with customers.

United States 100

United States America Retail Customer Experience 100

PYMNTS

FEBRUARY 18, 2019

Walgreens , in one case, is making Alipay available as a payment option at thousands of pharmacies across the United States. Diners can order and pay for food in the cities of Edmonton, Calgary and Vancouver, suggesting that Alipay is gaining traction with merchants in North America beyond the United States.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

MAY 16, 2019

The United States is the last of the G20 nations to make the transition to more secure, chip-based payment cards, which is slowly making it more difficult and expensive for thieves to turn dumps into cold hard cash,” it said. Hackers obtained names, addresses and contact details for the customers.

Retail 218

Retail Online Cards Data 218

PYMNTS

MARCH 19, 2020

Though collaborating with FinTechs is a popular way for banks to augment their product offering, Banco Santander has opted for the M&A route to expand its trade finance operations. In the United States, U.S. The bank announced the acquisition of a 50.1 percent majority stake in Mercury TFS, a trade finance software company.

Fintech 159

Fintech Lending social media Data 159

PYMNTS

DECEMBER 5, 2017

Against that backdrop, Android has grown to more than 2 billion active devices globally, with more users in India than in even the United States. To capitalize on this increased connectivity, Google debuted the Android Oreo (Go edition), which is geared toward the entry-level experience and comes in tandem with the Android 8.1

Google 100

Google United States Mobile Customer Experience 100

PYMNTS

OCTOBER 29, 2019

United States-based CUs have steadily gained members in recent months, yet the total number of CUs have been on a downward trend. CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. About the Tracker.

Data 103

Data Maine Analytics Case Study 103

PYMNTS

OCTOBER 8, 2019

Three months away from the end of 2019 and the dawn of the 2020s, the state of the credit union is stable, due to a healthy foundation that is already in place, according to Charles E. Chuck) Fagan, CEO of PSCU. You’re seeing membership grow in the 4 percent range pretty consistently,” he said. The Millennial Challenge.

United States 102

United States Millennials Course Lending 102

PYMNTS

APRIL 26, 2019

The company also expanded its Starbucks delivers program in the quarter to almost 1,600 stores across seven major markets in the United States. Johnson noted that the program is still in the early days, and its main focus is to bring in customer awareness that leads to trial and adoption of the channel.

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats.

Online 131

Online Retail Mobile United States 131

PYMNTS

NOVEMBER 22, 2019

30 of this year in the United States, Canada, the United Kingdom, France and Germany.). “We We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

SEPTEMBER 9, 2019

Hurricane Dorian may be officially over, but for those in the Southeastern United States and the Bahamas, the rebuild is just getting started. Because they operate across state lines, there may be payout requirements tied to local regulations governing disbursements. And beyond.

Payments 171

Payments Industry Cards United States 171

PYMNTS

AUGUST 7, 2020

On the earnings call, it said its share of streaming video on-demand subscribers in the United States spiked during Q2. The Indian operation is being run from a virtual operations room with employees coordinating the sales from their homes. For the $119 annual subscription charge, Amazon Prime includes Prime Video.

Video 181

Video Retail Seattle United States 181

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

DECEMBER 24, 2020

The fraudsters will use those same features and capabilities that [QSRs] are trying to provide to their customers to commit fraud.”. Kount Chief Customer Experience Officer Rich Stuppy. ChowNow Co-founder and Chief Operating Officer Eric Jaffe. Access For All Is The Future Of Digital Grocery. “I

Study 206

Study Industry United States Innovation 206

South State Correspondent

JANUARY 3, 2024

This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage. This book changed how we think about bank product design and customer satisfaction by using “time-on-task” (we wrote about it HERE ) as a customer experience metric.

Leadership 370

Leadership Management Strategy How To 370

PopularBank

OCTOBER 28, 2020

Popular Bank conducted a detailed review and analysis of its current network, including its usage, proximity to additional Popular Bank branches, the needs of customers and accessibility to supplemental services. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Abrigo

APRIL 29, 2015

Similarly, a valuation expert can address the financials and operations of a business in a way that improves its overall value. Are there low-cost technology solutions that would increase efficiency, reduce costs, or improve customer experience?

Capital 150

Capital Exercises United States Operations 150

PYMNTS

MARCH 15, 2019

In fact, according to new PYMNTS research, digital services are expanding in the United States and in markets around the world. Providers are now working to make customer experiences more contextual, finding users wherever they spend their time — through car dashboards, on mobile apps or via other devices.

Retail 146

Retail Payments Cards United States 146

Insights on Business

DECEMBER 14, 2016

With revenues challenged, many banks have been focusing on operational efficiencies to drive financial performance. Banks continue to simplify operations, strive for scale, and right-size their branch structure. Satisfying increasingly fastidious customers ultimately trumps regulatory relief. What’s a bank to do?

social media 70

social media United States Regulation Operations 70

Abrigo

MARCH 4, 2022

billion by 2023, synthetic identity fraud impacts customers' experiences and creates costs tied to collections. A recent example of a bust out scheme was a nationwide operation that resulted in a Great Valley, N.Y., Takeaway 2 Estimated to increase to $2.42 Multiplying.

Fraud 195

Fraud Cards Software Trends 195