PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. The platform helps various departments reduce costs, save time and deliver additional value to their customers.”. International expansion is on tap for CUJO , a U.S.-based

Security 108

Security Capital Customer Experience Mobile 108

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

PYMNTS

FEBRUARY 23, 2017

Gulf Oil customers now have a faster, more convenient way to pay for gas and other products with the introduction of Gulf Pay, a new mobile payment application. Customers will also be able to tailor in-app preferences to fit their specific needs.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

JUNE 29, 2020

Mobile banking saw a similar spike, with the share of consumers preferring it shifting from 47 percent before the pandemic to 55 percent. The bump in digital banking popularity means financial institutions (FIs) offering such services must keep them fast and seamless to avoid losing customers to other providers that can support their needs.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. There is a lot of opportunity to remove friction from the payments experience. Mobile Payments Attitude.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. Providers need to think about the entire patient care experience, not just the marketing-led version. And how can others in your organization benefit from those deepened understandings?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

JUNE 8, 2020

At the same time, creating familiar experiences online or through mobile can be difficult, as each process is fundamentally different from visiting brick-and-mortar locations, according to John Ross, president and CEO of the Independent Grocers Alliance (IGA). Contactless Payments’ Rising Importance.

Online 144

Online Mobile Tools Retail 144

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. 1, 2020 — at one point, the deadline was in 2017. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

SEPTEMBER 22, 2020

QSRs that offer mobile order-ahead options as well as convenient online ordering methods are expanding their sales significantly through these digital channels during the pandemic. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. percent to 45.6 million this year.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services. Customer Value.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

MAY 22, 2019

“Interac e-Transfer is the go-to way to move your money securely in Canada, as represented by the millions of people who use it each day for their personal and business affairs,” said Peter Maoloni, vice president, product and platform delivery, Interac in the press release. “Consumers and businesses today operate globally.

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. However, that blissful ignorance has a short shelf life.

Security 132

Security Fraud Cards Data 132

PYMNTS

MARCH 14, 2017

It can be a challenge for restaurants to integrate the latest technologies given the tight margins under which most operate. The acquisition of ChowBOT indicates, among other things, the growing importance of online and mobile order, delivery and in-store pick-up in the QSR and FSRB space.

Mobile 101

Mobile Online Software Tools 101

PYMNTS

JUNE 17, 2020

The habit of mobile ordering food for delivery hit new heights during the lockdowns, for example, and it’s one change that isn’t going anywhere. With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

AUGUST 17, 2020

As courts force an end to the use of gig workers by Uber and Lyft in California, the CEO of Just Eat Takeaway said he intends to stop using independent contractors at his European operations. The Rise of the Auto-Refill Economy. How QSRs Are Fighting Digital Food Fraud. Apple Faces Continued Struggles With Gaming Lawsuit.

California 148

California Massachusetts Apple Fraud 148

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

DECEMBER 26, 2019

Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. The heart of the embrace and appeal of open-source technology is the need for speed, and to evolve use cases for end users (consumers and enterprises) in a more robust and secure fashion. Security Concerns.

Software 132

Software Payments ATM Course 132

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations Digital Banking 78

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. True Tickets works on the IBM Blockchain and will integrate its ticketing service into targeted components of Shubert’s ticketing operation. “At

blockchain 108

blockchain Boston US Customer Experience 108

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. That implies an ease of use while giving up nothing when it comes to security. Quick, Secure Validation. New NACHA Rule.

Payments 178

Payments Fraud Security Customer Experience 178

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, in 2016, 5 percent of Starbucks ‘ sales came from mobile orders, a figure that has since increased to 12 percent. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. True Tickets works on the IBM Blockchain and will integrate its ticketing service into targeted components of Shubert’s ticketing operation. “At

blockchain 100

blockchain Boston US Customer Experience 100

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Reinvigorating the branch Channel. All good right?

Customer Experience 40

Customer Experience Strategy Training Operations 40

Perficient

NOVEMBER 30, 2020

And, of course, they need to trust the accuracy and security of that data. It is no surprise that the current data management landscape is complex – in our client work we see multiple data lakes, data warehouses, operational applications, mobile apps, online apps, call centers, and analytics solutions.

Management 309

Management Data Analytics Course 309

PYMNTS

JUNE 26, 2017

These services are not just enabling merchants to offer consumers greater convenience, but are also providing new opportunities to foster customer engagement, beef up payment security and collect data insights. laundromats, manage loyalty cards and help consumers locate a free washer or dryer unit close to them using a mobile app.

Report 150

Report Payments Meeting Tools 150

Cisco

FEBRUARY 8, 2021

The emphasis on midsize businesses is an important one, as business goals and operational structures differ from those at small businesses and enterprises. IDG’s research found that midsize companies are looking to increase their operational efficiency, which in turn should lead to profitability. How are midsize companies different?

Study 129

Study Security Operations Meeting 129