PYMNTS

SEPTEMBER 23, 2020

As we discover in PYMNTS’ September 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount , “[The] number of food delivery app users could climb 25.2 When the seesaw stops and COVID cools down, mobile order-ahead (MOA) apps are poised to control a much larger swath of food commerce, with new complexities attending that growth.

Mobile 245

Mobile New York City Fraud New York 245

Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

Bank Innovation

MARCH 23, 2020

As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.

Video 307

Video Idaho Mobile Operations 307

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. By automating these processes, carriers can significantly reduce operational costs and improve efficiency.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

DECEMBER 21, 2020

Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. More than 46.5

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

OCTOBER 23, 2020

Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200 percent jump in new mobile banking registrations during April. Recent research reveals that credit unions (CUs) are still lacking in providing many mobile app features that their members desire. million in July.

Tools 151

Tools Mobile Report Oregon 151

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

JUNE 29, 2020

Mobile banking saw a similar spike, with the share of consumers preferring it shifting from 47 percent before the pandemic to 55 percent. The bump in digital banking popularity means financial institutions (FIs) offering such services must keep them fast and seamless to avoid losing customers to other providers that can support their needs.

Mobile 174

Mobile Digital Banking System Innovation 174

Bank Innovation

OCTOBER 15, 2018

saw steady increases in active mobile and digital users, according to its 3Q18 earnings report released Friday. in both digital and mobile users by millions of customers. million active mobile customers who logged into mobile platforms within […]. JPMorgan Chase & Co. The bank's 32.6

Mobile 150

Mobile Report Customer Experience Operations 150

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. There is a lot of opportunity to remove friction from the payments experience. Mobile Payments Attitude.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

DECEMBER 15, 2021

The Zelle widget can be added to the home screen of a mobile device, similar to a weather widget, so that bank customers can send money. While the widget eliminates the need to open BofA’s mobile banking app, users must have the BofA mobile app installed and authenticate their identity through biometrics or passwords.

America 294

America Mobile Video Capital 294

Perficient

MAY 28, 2020

While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology than earlier generations, it’s also true that potential use cases, from connected payments to augmented reality, are unlikely to take place immediately. Redefine Customer Journeys and Experiences.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

JANUARY 25, 2019

John Culver, Starbucks president of international channel development and global coffee & tea , noted on the call with investors that, with nearly two decades of successful and growing operations under its belt, Starbucks is confident it can “navigate any fluctuation that may take place” in the Chinese market.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

PYMNTS

SEPTEMBER 21, 2016

2o) enhancements to its Kofax Mobile Capture Platform. In a press release , the company said the enhancements further enable organizations to create mobile apps that streamline information-intensive customer interactions and extend self-service capabilities to provide a better customer experience.

Mobile 100

Mobile Customer Experience Cards Analytics 100

Perficient

OCTOBER 13, 2020

Though as consumers embraced the internet and mobility newer channels emerged. As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

FEBRUARY 23, 2017

Gulf Oil customers now have a faster, more convenient way to pay for gas and other products with the introduction of Gulf Pay, a new mobile payment application. Customers will also be able to tailor in-app preferences to fit their specific needs.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

OCTOBER 23, 2019

Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”. Beacons are small, battery-operated wireless devices that transmit Bluetooth signals to nearby smartphones,” explains another recent report. “In

Innovation 101

Innovation Mobile Retail Regional 101

Perficient

SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. Iterate: Dive deeper, engage both customers and a range of employees in your organization, map capabilities to what you are trying to achieve. What experience will employees need to make that experience?

Strategy 309

Strategy Tools Operations Customer Experience 309

PYMNTS

APRIL 26, 2019

Starbucks President and CEO Kevin Johnson pointed out the continued momentum of the company’s mobile app rewards program in its earnings call. During the second quarter, the company expanded its active member base by half a million customers — a 13 percent increase — and took the ranks of its active mobile app rewards membership to 16.8

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. Providers need to think about the entire patient care experience, not just the marketing-led version. 1 However, that’s only scratching the surface of AI’s full potential.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JUNE 8, 2020

At the same time, creating familiar experiences online or through mobile can be difficult, as each process is fundamentally different from visiting brick-and-mortar locations, according to John Ross, president and CEO of the Independent Grocers Alliance (IGA). Contactless Payments’ Rising Importance.

Online 144

Online Mobile Tools Retail 144

PYMNTS

NOVEMBER 24, 2020

Many FIs and businesses are relying on 2FA measures that leverage SMS — or text message-based — verification to cater to a growing number of consumers who are using mobile channels to transact. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. Mobile end-to-end account opening is one of those areas. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

MARCH 16, 2017

She said, “Our Facebook Messenger virtual agent experience is faster than any website or mobile app and easier to use than any online form. Infusing chat into the customer experience aspect of businesses is likely to help elevate the quality of service provided.

Operations 107

Operations social media Comparison Industry 107

Chris Skinner

MAY 29, 2017

During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.

Mobile 283

Mobile ATM Operations Customer Experience 283

PYMNTS

SEPTEMBER 22, 2017

With the advent of mobile-order ahead technology and the popularity of mobile devices, speedy and convenient on-demand services are increasingly becoming mandatory for restaurants and other food service providers to survive, let alone thrive, in today’s mobile-centric, consumer-driven marketplace.

Mobile 129

Mobile Report New York California 129

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

MARCH 30, 2020

SCB’s SVP of Commercial Banking Arthit Sriumporn said in a statement , “Being part of RippleNet has helped us to completely enhance our customer experience, expand our business and keep SCB moving into the future.”. billion) in operating income in 2018. billion baht ($4.6

Payments 251

Payments Customer Experience Mobile US 251