PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges .

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Benefits for Security .

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

JANUARY 14, 2020

In financial services, demand for ease of use and security are sky-high, even for business customers. But cloud migrations are often complex, particularly when it comes to remaining compliant with the mounting regulatory initiatives designed to address growing security risks in the financial services arena.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. A Good Experience could be better. I find it frustrating when mobile apps aren’t nicely connected and they force me to spend extra effort to get things done. The map app has enough to do already!

Mobile 322

Mobile Apple Examples Technology 322

Payments Dive

NOVEMBER 9, 2017

Tablet kiosks are adding a new dimension to the customer experience, but unlocking their full potential requires liberating them from their mount.

Meeting 150

Meeting Security Mobile Customer Experience 150

Insights on Business

MAY 22, 2019

Mobile banking is particularly vulnerable as 65% of fraudulent transactions were perpetrated through a mobile browser or mobile app according to a recent study. Protecting customers and the customer experience. million customers are enjoying heightened security. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. On the other hand, some of the security checks have produced irritations.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

MARCH 27, 2020

So it is with the science of authentication, where consumers see happy new horizons of user-defined control among digital and mobile banking apps. percent) of those users don’t like the experience as it’s generally configured. percent) of those users don’t like the experience as it’s generally configured. PYMNTS finds that 28.3

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

AUGUST 19, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing and account takeovers are plaguing the industry. According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

SEPTEMBER 17, 2019

A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? How Consumers Currently Use Mobile Banking Apps. percent) use mobile banking apps to check account balances. Most consumers (78.1

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. The July Mobile Order-Ahead Tracker® is brimming with actionable insights on both fraud fighting and loyalty strategy. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

DECEMBER 11, 2019

adults to possess a credit card , so the warp-speed adoption of mobile card apps has been a comparative blur. In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. Mobile card app adopters are an enthusiastic bunch.

Mobile 132

Mobile Cards Survey Millennials 132

PYMNTS

JANUARY 30, 2020

Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. intended to support fraud fighting without imposing frictions into the customer experience. The solution is.

Security 182

Security Fraud ATM Cards 182

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. Mobile movements. s upgrades, however.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

DECEMBER 21, 2020

Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. More than 46.5

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

OCTOBER 23, 2020

Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200 percent jump in new mobile banking registrations during April. Recent research reveals that credit unions (CUs) are still lacking in providing many mobile app features that their members desire. million in July.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

JUNE 4, 2019

Patrick Gauthier, vice president of Amazon Pay, said voice payment through digital assistants will revolutionize the payments industry in the same way mobile phones did, according to a report by CNBC. It is akin to what happened with mobile maybe 10 years ago or even with eCommerce 20 years ago.”.

Security 145

Security Payments Survey Mobile 145

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. The irony here is that chip cards are supposed to be more secure in card-present situations and yet in this instance the customer’s information, including card number and security code, was now written on a piece of paper. What do our readers have to say?

Customer Experience 63

Customer Experience Cards Security Meeting 63

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Consumers are turning to their smartphones more often to get their gaming fix.

Online 278

Online Report Fraud Mobile 278

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. The platform helps various departments reduce costs, save time and deliver additional value to their customers.”. International expansion is on tap for CUJO , a U.S.-based

Security 108

Security Capital Customer Experience Mobile 108

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

APRIL 11, 2019

Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem. FIs are now competing fiercely to ensure that consumers are choosing their mobile banking services over their rivals’ as customers seek apps offering more speed, security and other capabilities.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

JUNE 29, 2020

Mobile banking saw a similar spike, with the share of consumers preferring it shifting from 47 percent before the pandemic to 55 percent. The bump in digital banking popularity means financial institutions (FIs) offering such services must keep them fast and seamless to avoid losing customers to other providers that can support their needs.

Mobile 174

Mobile Digital Banking System Innovation 174

Perficient

OCTOBER 19, 2020

This will now be the ‘new normal” for customer onboarding across all products and services, whether retail and commercial. Security : Disabling security to enable security, making it easier to become a customer, and enabling safe and secure data sharing will be the hallmark of new security strategies.

Video 520

Video Security Tools Strategy 520

PYMNTS

SEPTEMBER 27, 2019

One might think that a chain with such a global footprint might not need a dedicated mobile app and program to foster customer loyalty, but with 12 million members and an additional 500,000 added every quarter, the DD Perks mobile app rewards program has proved to be a hit.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

FEBRUARY 23, 2017

Gulf Oil customers now have a faster, more convenient way to pay for gas and other products with the introduction of Gulf Pay, a new mobile payment application. Customers will also be able to tailor in-app preferences to fit their specific needs.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

APRIL 2, 2019

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay for food today. This increased demand for mobile ordering means quick-service restaurants (QSRs) must focus on offering a seamless mobile experience if they want to retain customers.

Security 152

Security Mobile Branding User Experience 152