FICO

SEPTEMBER 28, 2020

Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30. I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Customers engage with companies that demonstrate authentic knowledge of their relationship.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In

Security 108

Security Capital Customer Experience Mobile 108

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. In a recent interview with PYMNTS, Fryman discusses the power of visual AI and how marketplaces can best utilize it to provide a more convenient customer experience.

Millennials 165

Millennials Trends Meeting social media 165

Cisco

NOVEMBER 23, 2020

Meet the secure branch of the future. Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. As we look ahead to 2021, a few key areas of focus stand out. Manage video analytics intelligently.

Customer Experience 149

Customer Experience Analytics Video Resources 149

Perficient

SEPTEMBER 15, 2020

And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey? Identify early adopters who can help secure early wins and gain a foothold among broader audiences. that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. 1, 2020 — at one point, the deadline was in 2017. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure.

Cards 235

Cards Capital Online Security 235

PYMNTS

DECEMBER 30, 2020

Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 B2B marketplaces and eCommerce platforms must be agile enough to meet the complex financial requirements of B2B trade.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 19, 2021

There are significant opportunities for mid-market B2B firms to not only digitize their sales operations, but to also emerge into more agile corporations that scale to meet their buyers' needs. Flexibility' is the keyword, as businesses want to be able to meet their customers where they want to be met," he explained. "A

Online 275

Online Marketing Payments Operations 275

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

Cisco

MARCH 26, 2021

The imperative to connect in the most secure, flexible, and productive ways possible – from anywhere, at any time — is more critical than ever. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

Cisco

FEBRUARY 8, 2021

The emphasis on midsize businesses is an important one, as business goals and operational structures differ from those at small businesses and enterprises. IDG’s research found that midsize companies are looking to increase their operational efficiency, which in turn should lead to profitability. How are midsize companies different?

Study 129

Study Security Operations Meeting 129

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

MAY 22, 2019

“Interac e-Transfer is the go-to way to move your money securely in Canada, as represented by the millions of people who use it each day for their personal and business affairs,” said Peter Maoloni, vice president, product and platform delivery, Interac in the press release. “Consumers and businesses today operate globally.

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

JUNE 26, 2017

As more customers engage in cross-border trade, the pressure is on merchants to meet the demand for convenient payment options. In an effort to meet the changing demands of a growing consumer base, several FinTech players are offering new payment services to address the payment needs of all types of merchants.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

SEPTEMBER 16, 2020

To meet consumers where they want to bank — across mobile devices wherever they may be — financial institutions (FIs) must focus on re-tooling their core services in the digital age. Traditional FIs may be left scrambling to transform in a way that can meet customers’ expectations. “In

Digital Banking 294

Digital Banking Software System Meeting 294

Bobsguide

APRIL 29, 2022

Because NXTsoft has 25+ years developing API connectivity, a financial institution can quickly and easily integrate new services with existing solutions, removing the development time and cost burden and enabling the launch of new solutions immediately, providing the advantage of beating competitors to market and meeting customer demands.

Denver 148

Denver Atlanta Fintech United States 148

PYMNTS

MAY 4, 2020

“Merchants need to offer international customers their preferred payment methods to best cater to them, yet they must do so in a way that is fast and secure for their businesses,” the report states. Businesses can provide more convenient experiences by offering tailored payment options to each market.

Payments 130

Payments Customer Experience Regional Online 130

FICO

JUNE 16, 2022

Meeting Debt Collection Challenges Amid a Squeeze on Income. As a result: Creditors lost good future customers at scale. Poor customer experience and debt-related stress were needlessly aggravated. Omnichannel two-way digital dialogue was largely unproven in collections’ operations. Tue, 07/23/2019 - 04:13.

Meeting 52

Meeting Analytics Strategy Data 52

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. That implies an ease of use while giving up nothing when it comes to security. Quick, Secure Validation. New NACHA Rule.

Payments 178

Payments Fraud Security Customer Experience 178

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Reinvigorating the branch Channel. And technology is making it easier than ever to do that.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Regardless of the source, in the cloud, a bank can create unique experiences quickly, almost on the fly, and bring those to their customers to meet a range of financial needs.

Customer Experience 156

Customer Experience Innovation Fintech Technology 156

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. What they want is to trust their transactions are secure, understand the process in front of them and be free to choose the methods they want to use. . “To

Apple 152

Apple Leadership Customer Experience Boston 152

FICO

JANUARY 25, 2021

I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them. Customer identity management operates today in an unpredictable environment. Document verification.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

JUNE 19, 2018

“eCommerce platforms and marketplaces are leveling the retail playing field by connecting buyers who have specific needs with groups of sellers that can meet them,” said Bill Ready, chief operating officer at PayPal. Jetlore’s platform is used by some of the leading retailers around the globe.

San Francisco 125

San Francisco Austin Online Retail 125

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). To get a better sense of the priorities within the larger push toward digitization, U.K.-based

Maine 101

Maine Survey Retail Meeting 101

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. operations. Wells Fargo has tapped former Santander head executive Scott Powell to be its new chief operating officer. He will also serve on the bank’s operating committee.

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

JUNE 17, 2020

“Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. Successful attacks are often the result of inadequate digital defenses meeting these methods. Securing Social for the MOA Future.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

MARCH 27, 2020

Vending machines have come a long way from their origins as coin-operated appliances that dispense sodas or candy. Fresh meal vending solutions provider Farmer’s Fridge launched in 2013 to meet that need, using vending machines to sell fresh and healthy food at scale. “I Targeting Convenience. How did that affect their loyalty?”.

Milwaukee 130

Milwaukee Meeting New York City Data 130

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. How can a bank modernize securely while lowering costs? Enter, the Payments Canada Summit. Biometrics.

System 126

System Payments blockchain Fraud 126