Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. How will you assure and secure user experience to any cloud from anywhere? Taking a holistic solution approach.

Customer Experience 95

Customer Experience Innovation Policies Security 95

Insights on Business

MAY 22, 2019

Protecting customers and the customer experience. BNZ understands the importance of providing solutions that meet its customers’ expectations for convenience while also ensuring that state-of-the-art security is in place, capable of withstanding increasingly sophisticated cyber-attacks and large-scale fraud breaches. “We

Customer Experience 87

Customer Experience Payments Fraud Security 87

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

APRIL 16, 2020

That’s because, in the long run, PSD2 and SCA will strengthen and secure an eCommerce economy that is getting much bigger and much faster than anyone’s previous timetable indicated. Another example, he said, is building in biometrics, which meet authentication requirements but greatly speed up the process.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

APRIL 13, 2017

“We try to stay on top of the latest technologies and provide the best customer care experience that we can for our users and give them a strong personal experience, so that we can set ourselves apart from the larger providers,” Elaine McGuffin, director of call center telephony at WideOpenWest, told PYMNTS.

Meeting 101

Meeting Compliance Security System 101

Cisco

DECEMBER 14, 2020

The Pandemic’s effect on Customer Experience. But as the customer experience simplifies, there is a multifold explosion in application complexity: Businesses are investing in making things better, easier, and more engaging for their customers. Can’t wait until then to learn more?

Customer Experience 78

Customer Experience Innovation Branding Study 78

Perficient

FEBRUARY 29, 2024

Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

FICO

SEPTEMBER 28, 2020

Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30. I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. The irony here is that chip cards are supposed to be more secure in card-present situations and yet in this instance the customer’s information, including card number and security code, was now written on a piece of paper. What do our readers have to say?

Customer Experience 63

Customer Experience Cards Security Meeting 63

PYMNTS

MARCH 2, 2016

HYPR, a biometrics security firm, and BitGo, a bitcoin security platform, joined in a partnership to bring biometric authentication to the blockchain space. The BitGo-HYPR partnership is designed to enable a seamless customer experience and fulfill security needs.

blockchain 100

blockchain Meeting Security Bitcoin 100

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. In a recent interview with PYMNTS, Fryman discusses the power of visual AI and how marketplaces can best utilize it to provide a more convenient customer experience.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In

Security 108

Security Capital Customer Experience Mobile 108

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. The customer portal for requesting financials and tax returns. Why automate SMB/commercial lending?

Lending 195

Lending System Customer Experience Case Study 195

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience. What does your brand portray to the market?

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 15, 2020

And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey? Identify early adopters who can help secure early wins and gain a foothold among broader audiences. that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Cisco

NOVEMBER 23, 2020

Meet the secure branch of the future. Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. Teams are able to connect to a secure network from any location for mission-critical and sensitive data.

Customer Experience 149

Customer Experience Analytics Video Resources 149

Perficient

OCTOBER 5, 2023

Leaders of the Pack- Financial Services: UBM UMB sought to overhaul their outdated digital platform to enhance author capabilities and meet growing enterprise needs. They aimed to merge financial and healthcare services sites for a seamless customer experience. Strict industry regulations posed a challenge.

User Experience 221

User Experience Regional America Tools 221

Perficient

OCTOBER 8, 2020

Teams is where we all have begun to collaborate via virtual meetings, notes, lists, apps etc. The idea is that everyone in an Enterprise with appropriate rights and security should have access to insights off their enterprise data for effective decision making. Enable Analytics Content (True Hub Experience).

Analytics 579

Analytics Management Data Security 579

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

NCR

MAY 30, 2017

As such, delivering a better customer experience has become the only real differentiator. In the battle for customer loyalty, next-generation technologies will become crucial. A smarter customer experience. The natural evolution of these advances is voice biometrics.

Customer Experience 45

Customer Experience Technology Meeting Online 45

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

NOVEMBER 1, 2023

Getting the foundational aspects done properly first ensures successful migrations and modernization efforts in the future, and helps you maintain a secure, governed, and transparent platform for meeting business objectives well into the future.”

Report 221

Report Strategy Digital Strategies Customer Experience 221

FICO

JULY 13, 2020

On the first point, having worked on both sides of the client/vendor fence, I have witnessed first-hand the struggles collections operations have in securing the necessary investment to enable the delivery of 21st century digital collections for their customers. Both of these points resonated immediately. For too long.

Meeting 52

Meeting Operations Customer Experience Technology 52

Perficient

JANUARY 21, 2021

As your best advocates to secure buy-in and commitment from the wider stakeholder group, they will ensure the entire design process runs much smoother. With upfront planning and commitment secured, it’s time to put the design plan in action. Your key client stakeholders are vital at this point. Bringing the Project All the Way Home.

User Experience 508

User Experience Strategy Meeting Branding 508

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

MAY 27, 2020

CUNA is launching a new web-based compliance platform to help CUs mitigate the challenges of meeting these new regulatory criteria, which it hopes will help CUs more quickly and easily meet their members’ evolving financial needs. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

SEPTEMBER 22, 2020

As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources. All of our research says, especially because of COVID, that we have to meet the buyer where they are.

Cards 235

Cards Capital Online Security 235

Perficient

NOVEMBER 19, 2020

What information is easily obtainable via social media, making it less useful for KYC and security purposes? Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Perficient

JULY 21, 2023

For example, cloud-based security solutions protect financial security systems and detect and prevent cyber threats. It can also provide the bandwidth and insights needed to begin creating new online digital products and services that customers are looking for like digital wallets and mobile banking apps that consumers look for.

Industry 221

Industry Data Training Technology 221

FICO

JUNE 16, 2022

Meeting Debt Collection Challenges Amid a Squeeze on Income. As a result: Creditors lost good future customers at scale. Poor customer experience and debt-related stress were needlessly aggravated. Tue, 07/23/2019 - 04:13. by Bruce Curry. expand_less Back To Top. Thu, 06/16/2022 - 15:20. Brand reputations were damaged.

Meeting 52

Meeting Analytics Strategy Data 52

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. Every mandate or chance to upgrade payments technology is, after all, a chance to upgrade the customer experience tied to payments. EMV seems to be that payments issue that just won’t go away, but not in the U.S.,

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

SEPTEMBER 16, 2020

To meet consumers where they want to bank — across mobile devices wherever they may be — financial institutions (FIs) must focus on re-tooling their core services in the digital age. Traditional FIs may be left scrambling to transform in a way that can meet customers’ expectations. “In

Digital Banking 294

Digital Banking Software System Meeting 294