Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., The study also identified U.S. LexisNexis Risk Solutions on Wednesday (Oct.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The Voice AI Market. Xiao noted the company is excited about where the drive-thru market is headed in general.

Technology 121

Technology Maine Study Google 121

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

JANUARY 7, 2021

They also found that the customer experience is often just as good, if not better. This shift has caused customers’ expectations to increase, and companies to adjust to what many believe will be the new norm. Cars are built with incredible technology that offers manufacturers a lot of customer intelligence data.

Marketing 309

Marketing Industry Mobile Massachusetts 309

Perficient

OCTOBER 28, 2020

The new report provides an overview of technology service providers and assists global clients in identifying possible partners to support the transition to digital process automation (DPA). Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

Perficient

JANUARY 20, 2021

It’s our job as marketers, designers, and strategists to develop and design inclusive web experiences and user interfaces. We must think from a global-to-global first perspective and connect our marketing strategy to understanding specific audiences for well-rounded inclusive website design.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Perficient

MARCH 8, 2023

Consider women more mindfully in marketing efforts. In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 Firms must more thoughtfully consider the different assets, behaviors, and financial needs of women when executing their marketing tactics.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JANUARY 20, 2021

Healthcare leaders have access to more healthcare data and technology than ever before allowing them to transform patient and member care. Healthcare Data-driven solution case studies [31:43]. A one-size-fits-all-approach doesn’t work anymore and we’re being challenged to do more through personalized medicine. Listening Guide.

Data 508

Data Case Study Analytics Apple 508

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Intelligent Fulfillment Boosts Customer Service And Return On Inventory Investment.

Customer Experience 238

Customer Experience Study System Management 238

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 percent, according to a new study by MarketsandMarkets. According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. billion in 2016 to $27.9

Management 100

Management Marketing Regional System 100

Perficient

FEBRUARY 4, 2021

It creates a more efficient and less expensive lifecycle process as defects are identified and solved before going to market. By following WCAG, you will be able to design and develop an accessible site and tap into a potential new market of 61 million people. Accessibility Belongs in the Design Phase.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

DECEMBER 6, 2017

PYMNTS recently caught up with Mark Berinato, vice president of digital experience and design for Panera Bread, to talk about changing consumer expectations and the future of mobile-enabled technology in the QSR industry. . Namely, are they being innovative and are technological features enhancing customer experiences?

Innovation 120

Innovation Study St. Louis Google 120

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Market Presence. Relevance to Forrester clients represented in inquiries and client consulting. Why Perficient.

Report 294

Report Strategy US User Experience 294

Insights on Business

FEBRUARY 7, 2019

Now, advances in technology are finally enabling them to plan for the retirement that they want by automating a critical part of financial planning: wealth decumulation. According to a study by Schroders , there is a large gap between the income level retirees expect to receive in their golden years and the amount they actually collect.

Technology 102

Technology Study Security Management 102

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. –> Read the Bradesco case study to learn more. –> Explore IBM Banking and Financial Markets Solutions. The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots.

Technology 144

Technology Video social media Case Study 144

PYMNTS

AUGUST 5, 2020

This means employing digital identification measures that can distinguish between bad actors and legitimate customers near-instantly, both to keep fraudsters from making off with their ill-gotten gains and to ensure the customer experience remains engaging for their users. Around The Digital Identity Ecosystem.

Online 278

Online Report Fraud Mobile 278

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

Gonzobanker

JANUARY 18, 2024

A sneak peek into Cornerstone Advisors’ forthcoming What’s Going On In Banking study shows that the percentage of banks looking to get into the banking as a service (BaaS) space is down from previous years. The “employee experience” will be an area of focus. That said, here are my banking and fintech predictions for 2024: 1.

Fintech 88

Fintech Customer Experience Tools Payments 88

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Public policy can only play an enabling role, tackling market failures and creating an environment in which digital entrepreneurship can thrive,” per the Brookings report.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 11, 2020

If one suddenly finds that digital technology means they can easily and reliably get groceries or items from a favorite merchant delivered, why stop doing that? The winners emerging now had already been thinking about continuous customer experience across channels before the pandemic, she noted. The Coming Landscape.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

AUGUST 2, 2018

The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.” A recent study says that U.S. The study showed that 57 percent of people who enjoy these loyalty programs often abandon them for this reason.

Retail 102

Retail Marketing Los Angeles Online 102

FICO

JUNE 21, 2023

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? In fact, Forrester’s 2023 US Banking Customer Experience Index Rankings report found that emotional connection is a bigger driver of customer satisfaction and loyalty than ease or effectiveness.

Customer Experience 52

Customer Experience Analytics Data Technology 52

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

Perficient

MARCH 17, 2021

This is the fifth in a series of blog posts sharing the results of our study on the business value of experience design. Secondly, while technology is responsible for many high-profile innovations, not every new technological accomplishment is an innovation.

Innovation 340

Innovation Exercises Tools Study 340

PYMNTS

DECEMBER 4, 2020

Address verification and validation technologies have emerged to help co mpanies ease these issues. These tools help fix incorrect addresses and autofill data to save time, spare customers frustration and reduce the rate of cart abandonment, for example. For more on these and other onboarding news items, download this month’s Tracker.

Tools 169

Tools Study Online Meeting 169

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. Reputational risk is convoluted.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

MARCH 3, 2020

A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. Banks looking to make the most out of these rare visits must use the latest technologies. BMO Harris is one bank enjoying the improved efficiencies that come with digital-first banking.

ATM 151

ATM Fraud Study Regional 151

Abrigo

FEBRUARY 23, 2022

According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances. Learn More.

How To 195

How To Lending Software Survey 195

PYMNTS

NOVEMBER 16, 2020

Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. He added that “executing these technologies – or any innovation, for that matter – has to start with raising our expectations, starting with our next initiative.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste.

Innovation 155

Innovation Study Technology Millennials 155