NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Independent Banker

DECEMBER 1, 2021

Many of today’s banks have recognized this shift and are looking for new ways to attract, engage, and retain their customers, all while providing a great experience. Increasing role of technology. Benefits of FinTech partnerships. How to choose the right FinTech partner.

Community Bank 91

Community Bank Community Fintech Guidelines 91

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

Lending 243

Lending Survey Data System 243

Abrigo

FEBRUARY 23, 2022

A recent survey by Abrigo found that 87 percent of banks surveyed are working to win more small business loans in 2022. According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans.

How To 195

How To Lending Software Survey 195

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. The irony is that fintechs are creating mini-silos with the variety of options consumers are using,” she said.”This Fintech companies can only disrupt so much.

Fintech 60

Fintech Customer Experience Mobile Security 60

Accenture

MAY 22, 2019

In fact, our survey reveals that commercial banking customers put payments in the top three areas where their businesses could be improved in partnership with their bank. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Regardless of the source, in the cloud, a bank can create unique experiences quickly, almost on the fly, and bring those to their customers to meet a range of financial needs.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

DECEMBER 4, 2020

Address verification and validation technologies have emerged to help co mpanies ease these issues. These tools help fix incorrect addresses and autofill data to save time, spare customers frustration and reduce the rate of cart abandonment, for example. For more on these and other onboarding news items, download this month’s Tracker.

Tools 169

Tools Study Online Meeting 169

Alex Jimenez

FEBRUARY 1, 2019

For the past few years I’ve noticed that more and more banking and banking technology articles about the future of banking seem to be informed by dubious claims. The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology.

Survey 40

Survey Strategy ATM Analysis 40

PYMNTS

MAY 3, 2019

Small businesses (SMBs) are rarely early adopters of new financial technology (FinTech). However, with business owners and entrepreneurs often taking a page out of their personal lives as consumers, the eventual adoption of emerging solutions is an inevitable part of FinTech innovation.

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Abrigo

FEBRUARY 13, 2020

However, proximity to branches is becoming less and less important to customers and members. Technology has enabled banks and credit unions of all sizes to create highly targeted, personalized digital experience to put customers at the center of their strategy, regardless of where they’re located. Learn more. Learn More.

Community 273

Community Lending Management Innovation 273

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. Digital fraud’s scope is hard to overstate, yet banks are deploying emerging technologies to minimize its impact.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JULY 24, 2019

Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. Interestingly, 63.5

Payments 167

Payments Survey Community Bank Fraud 167

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Technologies such as predictive analytics and target marketing enable employees to help more customers per hour, and advanced self-service stations equipped with touchscreens may eliminate the need for customers to interact with human bankers.

ATM 151

ATM Fraud Study Regional 151

NCR

APRIL 20, 2017

There’s been a lot of talk in the financial sector in recent years about the impact that non-traditional fintech players will have on the market. One of the main reasons for unhappiness with fintech lenders was the high interest rates charged by these companies, with one in three companies (33 percent) citing this as a factor.

Fintech 45

Fintech Comparison New York Online 45

Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed.

Marketing 156

Marketing social media Millennials Customer Experience 156

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

OCTOBER 18, 2017

Banks have always turned to third-party FinTechs to integrate add-on services for their customers. Like their corporate customers, FIs are beginning to trust the cloud to deploy and maintain some of these solutions. One of the largest advantages of the cloud for financial institutions is the cost, he said.

Risk Management 122

Risk Management Meeting Survey Payments 122

William Mills

NOVEMBER 1, 2016

Our agency is no stranger to technology, its evolution and its expanding impact on all of our lives. We live and breathe it each day through our clients, who have partnered with us (in most cases) for one reason: to help tell their technology story to the right people. But what about technology spending for your CMO?

Technology 40

Technology US Customer Experience Marketing 40

PYMNTS

APRIL 2, 2018

The entrance of non-bank FinTechs and alternative lenders, too, is adding new pressures on traditional FIs to up their digital games. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS. “In

blockchain 171

blockchain Lending User Experience Mobile 171

Independent Banker

DECEMBER 31, 2022

Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. CB Insights revealed that Q3 2022 fintech investments in payments continue to dominate financial services, with early-stage deals reaching a record high even as overall funding begins to cool.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

FEBRUARY 4, 2019

Chief Information Officer John Lauderbach said in a press release in early January, “Our adoption of the company’s premium point-of-sale technology has already proven successful by enabling faster, more frictionless transactions for both our associates and customers.”. Fiserv CEO Jeffery Yabuki was set to be CEO of the merged firms.

Innovation 126

Innovation Retail Mobile Massachusetts 126

FICO

JUNE 14, 2023

CLARKE: Many banks say that they are already delivering on personalization and view improving their capabilities and technology further as a top priority. But banks' current efforts are nowhere near the level necessary to engage increasingly demanding customers. Lack of trust is creating an internal barrier.

Analytics 52

Analytics Strategy Survey Technology 52

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. That said, about 88 percent of smaller businesses surveyed for the Index believe that innovation is essential for survival.

Innovation 174

Innovation Retail Maine Security 174

Chris Skinner

JUNE 2, 2017

IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. PREVIOUSLY CHCH SURVEYED 100’S OF PEOPLE IN RURAL TOWNS IN CENTRAL CHINA ABOUT HOW THEY USE WECHAT. DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Conference Mobile Customer Experience 259

FICO

DECEMBER 9, 2021

As the end of the year approaches, financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers and their bottom line. It’s about customer experience and engagement. Humanizing the Digital Experience.

Trends 52

Trends Report Customer Experience Data 52

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change.

Security 100

Security CA Payments Big Data 100

PYMNTS

SEPTEMBER 26, 2016

Paris-headquarterd Capgemini, a consulting and technology firm, has headlined the report for the past 12 years. The report said 79 percent of bank executives view FinTech businesses as partners with high potential to collaborate. This year’s annual growth is projected to top 10 percent for the first time, an increase compared to 8.9

Report 100

Report Payments blockchain Security 100