PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

SEPTEMBER 16, 2020

“In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations ATM 78

PYMNTS

MAY 27, 2020

The ATM has emerged as one of CUs’ most important tools in this member engagement effort, in fact, with many investing in digitally-enabled ATM kiosks that provide members with on-demand videoconference consultations and a full range of digital banking services. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

Cisco

MARCH 26, 2021

The imperative to connect in the most secure, flexible, and productive ways possible – from anywhere, at any time — is more critical than ever. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. Other banks have taken different approaches, including the use of video banking.

Video 97

Video Digital Strategies Digital Banking Security 97

Bobsguide

JULY 12, 2022

The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash. This reduces the cost of cash operations to deliver the best customer experience. ATM pooling.

ATM 88

ATM Management Customer Experience Operations 88

PYMNTS

JANUARY 11, 2021

license for financial services will enable it to offer banking products “U.K. customers expect from their everyday primary bank account.” . After getting the banking license, Revolut said it would develop a “financial super app.” With some 13 million customers, the startup employs over 2,000 people worldwide.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

JUNE 9, 2017

“API banking becomes a crucial step that helps drive open innovations by new technologies for customers, business partners, and Mizuho Bank,” said Masahiko Kato, senior technical officer with Mizuho Bank in the press release. Through these, Mizuho Bank is aiming to enhance the digital customer experience, the bank said.

Customer Experience 184

Customer Experience Innovation Fintech Security 184

PYMNTS

FEBRUARY 12, 2018

Together, the solutions will enhance corporate banking capabilities using artificial intelligence and API technology , and allow banks that operate the Pivotal Cloud Foundry platform to add the CBX 18 solution into their offerings. The companies made an announcement Friday (Feb.

Lending 158

Lending Analytics Software Customer Experience 158

FICO

JANUARY 25, 2021

The goal of CIM is to meet regulatory rules and legislation, prevent fraud and financial crime, and manage risk—all while making it simple for customers to transact. Customer identity management operates today in an unpredictable environment. Document verification.

Management 98

Management Fraud Customer Experience Compliance 98

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. Also, Visa is working with four global finance firms to help FinTechs issue plastic as well as digital payments. And London’s digital unicorn Monzo has appointed TS Anil to head up U.S.

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

JUNE 17, 2020

Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. Securing Social for the MOA Future. Those chargebacks can lead to fees and expensive dispute monitoring programs.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. Funds can be disbursed into their Investors Bank account within minutes.

Lending 101

Lending New Jersey Online Customer Experience 101

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Scaling Up in a Post-Pandemic World.

Mobile 174

Mobile Digital Banking System Innovation 174

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

OCTOBER 23, 2020

Only 49 percent believe such apps keep their information very secure, for example, while just 24 percent said these solutions provided the guidance they were seeking. Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing.

Tools 151

Tools Mobile Report Oregon 151

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. How should banks prepare for the digital future? Customer experience.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Bank Innovation

MARCH 7, 2019

Before Citizens Financial Group launched its digital-only banking unit, Citizens Access, last July, a team of bankers spent months intensely analyzing how customers might interact with a digital bank with no physical presence versus a traditional bank with a large network of branches.

Branding 170

Branding How To Marketing Digital Banking 170

PYMNTS

APRIL 17, 2020

Business leaders and legislators alike have had high hopes for the PPP, thinking it would help provide the funds that and small to medium-sized businesses (SMBs) require to maintain their operations and keep their workers employed for the length of the coronavirus pandemic. The Spice House On A Recipe For Secure, Cross-Border AP.

Maine 141

Maine Tools Payments Retail 141

Bobsguide

JUNE 3, 2022

Auriga is helping banks to deal with these banking industry challenges and develop stronger mobile propositions, alongside better digital and omni-channel engagement. King also makes the case that in addition to the push for #nextgenbranches, there is a shift in consumer banking behaviour. appeared first on Bobsguide.

Video 78

Video Training Customer Experience Mobile 78

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

JANUARY 28, 2020

It’s not that banks don’t want to go more digital and mobile, he said. The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. Traditional financial institutions are not exactly known for their agility,” he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

SEPTEMBER 8, 2020

rolled out the Paycheck Protection Program ( PPP ), it lifted the veil on one of the biggest friction points in business banking today. A Better Business Customer Experience. When the U.S. For smaller FinTechs, this is particularly valuable in an increasingly competitive market.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. Credit union members want a state-of-the-art banking experience with their institutions,” he said. Everyone wants things faster and more convenient, but at the same time they also want security.”.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JUNE 21, 2019

percent of customers reported that having a mobile app is “very” or “extremely” important to them in terms of their CUs’ offerings. Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Using Data To Build What’s Next.

Fintech 163

Fintech Fraud Data ATM 163

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. million compared to unsecured companies’ $5.16

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience.

Online 100

Online Meeting Survey Analysis 100

PopularBank

OCTOBER 28, 2020

Popular Bank conducted a detailed review and analysis of its current network, including its usage, proximity to additional Popular Bank branches, the needs of customers and accessibility to supplemental services. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Insights on Business

JUNE 11, 2016

It goes beyond market segmentation or micro-segmentation, by not only understanding a customer’s unique needs, wants and desires but also engaging them in a dialogue. Or equally, by optimizing risk, compliance and security. All while driving agility and operational efficiency.

Security 70

Security System Compliance Course 70

Gonzobanker

APRIL 20, 2020

As banks evolve to a digital-centric operating model, one of the laments Cornerstone often hears from our clients is, “Compliance won’t let us do that.” The reality is that both financial institutions and fintech solutions providers can drive better customer experience and still be compliant in a digital world.

Compliance 78

Compliance Customer Experience Guidelines Technology 78