PYMNTS

MAY 18, 2018

This week, on May 17, debit-based cannabis payments solution CanPay announced its eCommerce integration , enabling customers to pay for cannabis products online via direct link to their checking account. That’s not only inconvenient, says Eide, but it makes legitimate customers feel like criminals.

Online 114

Online Retail Cards Industry 114

PYMNTS

JANUARY 26, 2021

The coffee giant has built a loyal customer base over the course of 13 years, leveraging data it gathers from its customers’ ordering and payments preferences. . Customized Rewards Are Key To More Sales . Its users earn “stars” that can be traded for free drinks, food and merchandise.

Seattle 266

Seattle Mobile Customer Experience Survey 266

Perficient

NOVEMBER 30, 2020

It needs to address integrating identifiers across available touchpoints and devices, customer preferences and interests, data sources that include first-, second-, and third-party data. To become more data-driven and personalize customer interactions, you need to address three key data management trends: volume, ubiquity, and user demands.

Management 309

Management Data Analytics Course 309

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

JULY 16, 2020

There are plans to make and things to buy, and in summer 2020, people are buying online like it’s going out of business. That’s just an expression, of course. Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold.

Customer Experience 130

Customer Experience Mobile Retail Course 130

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The long-tailed nature of the project signals a step up in investment, of course.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. It’s not just about stealing products from shelves, of course. Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MARCH 6, 2019

If there’s one word that defines it all (what consumers and merchants want, and are pursuing in a world where omnichannel is a Holy Grail across brick-and-mortar and online activity), it would be “frictionless.”. Use cases span the gas pump, the retailer’s aisle, the kiosk and, of course, online.

Retail 148

Retail Payments Online Course 148

Perficient

MARCH 8, 2023

As part of the initiative, Goldman Sachs developed a free online business education program available to women globally. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

DECEMBER 29, 2020

Curbside pick-up offers the immediacy of shopping in the real world along with the relative safety of remoteness offered by online shopping, put together in a neat package that allows consumers to leverage the most ubiquitous piece of technology in their lives: the mobile phone. percent in March.

Online 188

Online Tools Data Customer Experience 188

PYMNTS

SEPTEMBER 28, 2020

From website design and inventory to online checkout and buying experiences, everything will need optimization for a shopping season unlike anything merchants have seen before. Of course, that’s easy to say but harder to do when the imperative to go digital doesn’t come with a built-in roadmap for Main Street SMBs.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

NOVEMBER 13, 2020

“It’s hard to say if they are,” said McLain, who added that some issuers have gotten their arms around the shift to multifactor authentication to make online purchases more secure, and some are wrapping things up. Merchants, he said, need to realize that SCA need not be applied to all of a merchant’s online traffic. “In

Analysis 154

Analysis Online Data Customer Experience 154

PYMNTS

JANUARY 30, 2018

Of course, some might argue that the wheel of fortune is weighted. Large merchants are often the ones with the money to add customer experience-enhancing features, which, in turn, helps them rake in the revenue to keep adding conversion-winning conveniences and supports. different payment methods, to be exact. out of 100.

Data 142

Data Retail Online Customer Experience 142

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. That will change one way or another — either through experiences with fraud or via educational efforts. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JUNE 5, 2020

In the United States alone, he noted, the eCommerce penetration rate rose from about 17 percent to about 27 percent over the course of the eight weeks or so of stay-at-home orders. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

JUNE 2, 2020

Barclays Transact aims to help merchants make online transactions simpler, safer and compliant with the upcoming SCA regulations. That significantly reduces, or in many cases eliminates, the friction, with a solution that emphasizes the customer experience beyond merely fighting off fraudsters.”. The Path Ahead.

Compliance 137

Compliance Fraud Security Regulation 137

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Of course, third-party delivery services like Seamless and DoorDash are an option. And fees vary depending on the delivery service.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

Retail 228

Retail Management Fraud Omaha 228

Fintech Labs Insights

APRIL 18, 2017

More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels. At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday.

Customer Experience 16

Customer Experience Online US Mobile 16

PYMNTS

JULY 11, 2019

“Service merchants are very much focused on their profession and giving great customer service — that’s difficult to do online.”. But that doesn’t mean innovation is impossible for those service providers, of course. Service providers who offer robust online booking tools to consumers can stay ahead in the innovation game.

Innovation 147

Innovation Retail System Course 147

PYMNTS

FEBRUARY 25, 2020

In a good way, of course, as alt-VC firm Fifth Wall closes on a $100 million fund to help eCommerce pure plays expand to brick-and-mortar locations, as reported by The Wall Street Journal. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot.

Retail 130

Retail Branding America Online 130

PYMNTS

DECEMBER 21, 2020

As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. These growing revenue streams carry their own risks, however, not the least of which is their propensity to be targeted by fraud.”.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

JANUARY 20, 2020

That’s important, of course, but what also matters is how the ongoing growth of eCommerce is — and is not — impacting brick-and-mortar retail. The online experience is just getting that much better, as far as ease,” he said. Clothing, in fact, stands as a strong example of retail moving from the physical realm to online.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

JULY 21, 2017

Connecting with consumers has seen a significant change over the course of the past few decades. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

OCTOBER 24, 2018

It’s the trade-off between financial institutions (FIs) easing the consumer’s journey across banking and transactions done online, and the need to prevent fraud during new customer onboarding. Call it the existential crisis of digital identity (ID) verification.

Fraud 138

Fraud Training Data Customer Experience 138

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

MAY 21, 2020

As with most every retail category, there are cross-currents in the health and beauty space, and they extend to the cosmetics customer experience as well. Of course, that momentum is online. With the go-to reasons to get dressed up taken away, will even makeup become a victim of the pandemic?

Video 149

Video Retail Online Customer Experience 149

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. That will change one way or another — either through experiences with fraud or via educational efforts. Digital Progress.

How To 108

How To Fraud Mobile Online 108

PYMNTS

SEPTEMBER 22, 2017

The September edition of the PYMNTS Mobile Order-Ahead Tracker™ , features headlines surrounding food service companies turning to mobile ordering and delivery services to make their customer experience faster and simpler than ever before. Why Mobile Order-Ahead may be a winning wager at the Saratoga Race Course .

Mobile 129

Mobile Report New York California 129

PYMNTS

MARCH 17, 2020

Mobile ordering apps are par for the course for today’s quick-service restaurants (QSRs), and large chains that do not offer mobile ordering are notable exceptions. Those apps need to match or exceed those competitors offer as customers expect to have the same seamless ordering experiences no matter the restaurant from which they order.

Mobile 168

Mobile System Online Data 168

Celent Banking

OCTOBER 9, 2014

KeyBank , based in Cleveland, announced at Open World that it intends to use non-core systems components of Oracle Banking Platform (“OBP”) to enhance and modernize its mobile and online channels. Its goal is to change the customer experience, and uptake has surpassed initial expectations. Target architecture.

Cleveland 165

Cleveland Course Lending System 165

PYMNTS

JUNE 17, 2019

Commerce is done across brick-and-mortar and online conduits, with plastic cards and in-app payments. Merchant acquirers — and, of course, merchants — must be aware of how consumers want to pay, and when and where. No easy task when POS systems are limited, in function and scope, by information conveyed.

Retail 138

Retail Payments Metro Software 138

PYMNTS

JANUARY 28, 2020

But that’s not the whole story, of course. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments. Traditional financial institutions are not exactly known for their agility,” he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169