PYMNTS

NOVEMBER 3, 2017

Online home goods and furniture retailer Wayfair has seen its shares go up and down in the wake of earnings reported earlier this week, according to Thursday (Nov. 2) reports from retail news site Retail Dive. Within the numbers, online shopping trends shone. billion, $10 million lower than Wall Street projections.

Online 105

Online Retail Customer Experience Course 105

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. cities to focus on eCommerce growth.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

MAY 18, 2018

This week, on May 17, debit-based cannabis payments solution CanPay announced its eCommerce integration , enabling customers to pay for cannabis products online via direct link to their checking account. That’s not only inconvenient, says Eide, but it makes legitimate customers feel like criminals.

Online 114

Online Retail Cards Industry 114

PYMNTS

JULY 16, 2020

There are plans to make and things to buy, and in summer 2020, people are buying online like it’s going out of business. That’s just an expression, of course. Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold. Coming in at No.

Customer Experience 130

Customer Experience Mobile Retail Course 130

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. That’s the finding of Forrester’s 2016 “State of Retail Payments 2016” report. Michael Reitblat , CEO of Forter , isn’t at all surprised.

Retail 100

Retail Fraud Customer Experience Data 100

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. It’s not just about stealing products from shelves, of course. Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

FEBRUARY 21, 2018

Even traditionally offline retailers such as Walmart have to expand their omnichannel offerings to reach consumers. The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index.

Retail 105

Retail eBook Examples Online 105

PYMNTS

NOVEMBER 27, 2019

When I first dined at True Food Kitchen, I was so impressed with the team’s passion for healthy eating and, of course, the delicious food, that I knew I wanted to be part of the company’s future.” The electronics retailer has been using its brick-and-mortar locations to fill eCommerce deliveries as well as contend with Amazon.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

SEPTEMBER 14, 2018

Except, of course, it won’t be a little rain — it will be a lot of rain for the Carolina coastline as Hurricane Florence roars in this weekend and brings with her torrential downpours, high winds, massive storm surges and widely expected flooding. “We All in all, Florence’s economic impacts will be less than the big storms of 2017.

Retail 135

Retail North Carolina Puerto Rico Houston 135

PYMNTS

FEBRUARY 25, 2020

In a good way, of course, as alt-VC firm Fifth Wall closes on a $100 million fund to help eCommerce pure plays expand to brick-and-mortar locations, as reported by The Wall Street Journal. The fund’s investors include retail landlords like Acadia Realty Trust and Macerich. It now has than 75 physical retail stores across the U.S.

Retail 130

Retail Branding America Online 130

PYMNTS

JANUARY 20, 2020

Data from Fiserv supports that point: Brick-and-mortar retail growth during the 2019 holiday season stood at 1.4 Total retail growth was 3.8 However, Fodor didn’t meet with PYMNTS to simply give a tired account of how eCommerce is outpacing physical retail. percent, trailing the 8.1 percent growth rate for eCommerce.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. These days, of course, it’s not just about the payments.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

SEPTEMBER 28, 2020

But Vice President Alex Burgin of Authorize.Net (a Visa solution) told PMYNTS that whether talking to a retailer or restaurateur, every SMB recognizes the need to step up its digital offering for the coming holiday shopping season. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

NOVEMBER 13, 2017

Can good food restore consumers’ appetite for brick-and-mortar retail? Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. Lunch comes with a starter and main course, which vary by season. Yes, as of Nov.

Retail 102

Retail New York Branding Online 102

PYMNTS

JANUARY 30, 2018

What’s more, top retailers are accepting a wide array of payment types with open arms, an average of 7.6 Of course, some might argue that the wheel of fortune is weighted. eCommerce retail sales last year totaled an estimated 8.6 percent of all retail spending worldwide. different payment methods, to be exact. out of 100.

Data 142

Data Retail Online Customer Experience 142

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

JUNE 5, 2020

In the United States alone, he noted, the eCommerce penetration rate rose from about 17 percent to about 27 percent over the course of the eight weeks or so of stay-at-home orders. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. China Is Changing Course.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. That will change one way or another — either through experiences with fraud or via educational efforts. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

MAY 21, 2020

As with most every retail category, there are cross-currents in the health and beauty space, and they extend to the cosmetics customer experience as well. Of course, that momentum is online. With the go-to reasons to get dressed up taken away, will even makeup become a victim of the pandemic?

Video 149

Video Retail Online Customer Experience 149

PYMNTS

MARCH 12, 2019

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. certainly don’t make for compelling reading for retail executives.

New York 144

New York Retail Branding Online 144

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

DECEMBER 29, 2020

Curbside pick-up offers the immediacy of shopping in the real world along with the relative safety of remoteness offered by online shopping, put together in a neat package that allows consumers to leverage the most ubiquitous piece of technology in their lives: the mobile phone. percent in March.

Online 188

Online Tools Data Customer Experience 188

PYMNTS

JUNE 25, 2019

However, automated retail is shaded with nuance beyond the confines of science fiction and futurism. The aim is for retailers to become more efficient and responsive to consumers’ needs in real time, allowing them to bring the eCommerce speed of bits and clicks to the world of mortar and bricks.

Retail 125

Retail Technology Payments Mobile 125

PYMNTS

FEBRUARY 22, 2018

Big merchants have many strategies, but they often lack an online checkout strategy. As a result, merchants may lose millions a year due to the friction associated with converting shoppers to buyers online. In fact, merchants experience an overall $200 billion in lost sales each year due to friction in the checkout process.

social media 140

social media Online Branding Strategy 140

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. That will change one way or another — either through experiences with fraud or via educational efforts. Digital Progress.

How To 108

How To Fraud Mobile Online 108

Celent Banking

OCTOBER 9, 2014

KeyBank , based in Cleveland, announced at Open World that it intends to use non-core systems components of Oracle Banking Platform (“OBP”) to enhance and modernize its mobile and online channels. Its goal is to change the customer experience, and uptake has surpassed initial expectations. Target architecture.

Cleveland 165

Cleveland Course Lending System 165

PYMNTS

JUNE 19, 2018

The new brick-and-mortar location will come chock-full of new retail innovations, but the store won’t carry a plethora of items. The technology is part of a move by retailers — such as the Amazon’s and Sam’s Clubs of the world — to improve the customer experience. Shipping And Delivery. Click-And-Collect And Mobile Apps.

St. Louis 109

St. Louis Dallas Retail Innovation 109