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Not All Texts Are Created Equal

Perficient

Whether you work in big tech or the service industry, you are retired or grudgingly buying your pre-teen their first smartphone, let’s face it, texting has become the most used communication tool in your daily life. This takes the carrier delivery status out of the equation and provides even more accurate and real-time data.

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Facebook Tracks In-Store Purchases To Create Targeted Ads

PYMNTS

Retail companies are sending Facebook its customers’ names, contact information and details about purchased items, so the social media giant can target ads accordingly. People can opt-out of targeted ads in Facebook’s Ad Preferences by turning off “ads based on data from partners.”

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Text Messages From Debt Collectors? Not in My Backyard!

CFPB Monitor

However, the FDCPA’s general prohibitions against harassment and contact at inconvenient times still apply, so frequency is still a factor and messages should generally be sent between 8:00am-9:00pm local time for the consumer (rather than late at night or early in the morning in the sender’s time zone).

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Facebook Employees Testing Out Dating Product

PYMNTS

Two months after announcing its dating service, Facebook is testing it out internally with employees. Facebook employees who have opted-in to dogfooding Facebook’s new dating product,” a screenshot reads (dogfooding is slang for employees testing out their own software). No other details were given. This product is for U.S.

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Debt Collections on Tenterhooks with Six and Sevens following CFPB’s Reg F

FICO

Digital Contact: Debt collectors can contact borrowers through voicemail, email and/or text messages. Debt collectors must offer consumers a “reasonable and simple method” to opt out of communications sent to a specific phone number or email address. But the reality is that they have never left that seat. Absolutely.

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Will New FCC Rules on Robocalls Hurt Debt Collectors?

FICO

One study says the number of robocalls to US phone numbers soared from 18 billion in 2017 to more than 26 billion in 2018. There’s certainly broad support for recent efforts by the FCC as well as Congress to combat fraudulent or illegal calling — estimated to account for about a quarter of all robocalls to US mobile numbers.

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Retailers, Banks Say Transaction Clarity Key To Moving From Dispute Management To Dispute Prevention

PYMNTS

Confused and frustrated consumers throw up their collective hands, dispute transactions and leave it to the FIs to figure it all out. In essence, the consumer is begging: Just let me figure out if it’s a transaction that I actually made. The big question could be: ‘Could that put us over a billion in the U.S.

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