PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

OCTOBER 1, 2019

It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. The number of EMV payment cards in circulation around the world stands at more than 7.1 The company sells pay-by-sound technology that requires no point-of-sale (POS) upgrades.

Innovation 167

Innovation Customer Experience Retail Operations 167

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1. Employees are savvy with technology. Keep it simple.

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Conference Video Branding Meeting 340

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

APRIL 13, 2017

, a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at the core of what helps to set it apart within a crowded and competitive market. “We With the primary goals of finding a solution with ease of integration, compliance tracking and quality monitoring control, WOW!

Meeting 101

Meeting Compliance Security System 101

PYMNTS

SEPTEMBER 25, 2019

Fidel offers a suite of application programming interfaces (APIs) that allows developers to build capabilities – like rewards, for example – on the payment networks of major credit cards. The company has partnered with Mastercard, Visa and American Express, offering a series of APIs that link a user’s payment card to an app.

Cards 124

Cards Customer Experience Compliance Payments 124

FICO

SEPTEMBER 5, 2022

European Card Fraud in 2021: Winners, Losers and Scams. The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast. Only four countries of the 18 we studied improved their card fraud performance in 2021. Darcy Sullivan.

Fraud 52

Fraud Cards Regional Trends 52

PYMNTS

JANUARY 30, 2020

This week’s roundup of the latest open banking initiatives finds new use-cases in business payments, procurement, corporate cards and more. Mastercard Taps FinTech for Biz Card Boost. Mastercard wants to expand Europe’s commercial card adoption, and is turning to a FinTech partner to help. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

PYMNTS

FEBRUARY 18, 2020

FIs and PSPs in Europe are particularly interested in robust fraud-busting technologies for SCA compliance, which is mandated under PSD2. Estimates suggest that synthetic identity theft is responsible for approximately 80 percent of the banking industry’s credit card losses.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

JULY 15, 2019

Both firms are human resources Software-as-a-Service (SaaS) providers specializing in compliance and training, but the firms pointed to Mammoth HR’s strength in the payroll and human capital management spaces as key additions to the combined company. In a press release , ThinkHR announced it has reached an agreement to merge with Mammoth HR.

Resources 100

Resources Software Training Capital 100

Gonzobanker

JANUARY 18, 2024

Fintechs have an increasing appetite for new products, better tech integration and diligent compliance. Firms like Klarna (don’t call it a BNPL company) understand this and offer tools and technologies to their merchant partners to help them influence consumers’ choice of product and provider—not just their payment mechanism.

Fintech 88

Fintech Customer Experience Tools Payments 88

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

OCTOBER 31, 2019

As the adoption of EMV chip card technology has fueled a move to card not present (CNP) fraud , FICO analytic scientists are keenly focused on improving FICO® Falcon models’ CNP fraud detection. Now, clients have asked FICO to focus on new analytic technology to improve detection on lower-value CNP fraud.

Fraud 40

Fraud Cards Analytics Customer Experience 40

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. While there, Orgel was most recently involved in the launch of the new Apple Card. Flywire announced his appointment Tuesday (Nov. 5) to the newly created position.

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

APRIL 12, 2019

And technology — in this case, mobile point-of-sale technology — can serve as a kind of matchmaker. As Budzevski tells it, it’s about considering not only the payments form factor — or a new technology or payment method — but figuring out how to best enable all that for “new payments flows for consumers and businesses.”.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. But the vast majority of scientific progress is a team effort. And that’s where we come to FinTech.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

JULY 15, 2019

“Cryptocurrency, the community and the technology are simply new media for all of the existing illicit actors that commit crimes over computer networks,” Goldman explained. “A Bitbuy’s more than 50,000 registered users are required to provide credentials, such as government-registered identification forms, names, addresses and emails.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. Mobile adoption is maturing, but the mobile banking experience is still at ground zero.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Technology. Organization.

Customer Experience 95

Customer Experience Fraud Policies Training 95

PYMNTS

JUNE 26, 2017

Integrated cashless and mobile payment solutions provider USA Technologies partnered with cashless hardware manufacturer Setomatic Systems to bring cashless payment options to U.S. laundromats, manage loyalty cards and help consumers locate a free washer or dryer unit close to them using a mobile app.

Report 150

Report Payments Meeting Tools 150

FICO

NOVEMBER 16, 2022

By prioritizing their customers and their reputations, banks are demonstrating their commitment to improving fraud prevention and detection across the enterprise. Easier access to data can also help quickly build a holistic customer view, informed with ongoing interactions, payments, and transactions. Putting It All Together.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

OCTOBER 10, 2018

In the battle of the payment rails, a few technologies tend to dominate the conversation. When it comes to business-to-business (B2B) transactions, paper checks are often the villain, cards an expensive but quick underdog, and ACH and its non-U.S.

Fraud 116

Fraud Compliance Innovation Payments 116

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Payments had been relatively static with innovation around cash, checks and credit cards.

Security 100

Security CA Payments Big Data 100

PYMNTS

APRIL 30, 2020

This means it is critical that online merchants quickly learn which payment methods are most wanted in each country and identify the markets most receptive to more international purchasing tools like global credit cards. Cards can be critical to serving the U.K. and Scandinavia. Such payments are not as popular elsewhere, however.

Payments 131

Payments Cards Online Resources 131

PYMNTS

JUNE 13, 2019

credit card losses will exceed $12 billion. More businesses are adopting artificial intelligence (AI) and other technology to fight fraud. percent of FIs believe AI is an effective tool for stopping fraud before it happens, and 80 percent of fraud specialists using AI believe the technology could reduce payments fraud.

Fraud 110

Fraud Security Retail Tools 110

Celent Banking

AUGUST 31, 2015

A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much information when he is the one giving them money. The methodology is unapologetically customer-centric. Customers, however, don’t care.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

PYMNTS

DECEMBER 12, 2019

Realistically, we went with a technology- and quality- and trust-first solution … and really [Outdoorsy] is more of a fully managed marketplace rather than a listing site where you can get connected with people.”. “We have had the luxury of seeing other people make mistakes, which is critical to not making them,” Gardiner said. “I

Payments 137

Payments Fraud Regulation Innovation 137

South State Correspondent

JUNE 22, 2022

Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. Innovation is much more than just new technology and encompasses a combination of product design, pricing, and marketing.

Innovation 195

Innovation Meeting Apple Maine 195

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

Independent Banker

OCTOBER 31, 2022

“The necessities of a digital-first approach were greatly magnified during the pandemic, with many banks having to close branches and rapidly adopt new digital technology to address the needs of the PPP [Paycheck Protection Plan] loan. Rolling out digital lending.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

SEPTEMBER 17, 2018

“We use real-time data to understand how customers’ needs evolve and we’re always looking for opportunities to improve the experience,” Sutter said, noting that the company currently accepts major credit cards and seven different currencies. Fraud and compliance are challenges facing all eCommerce marketplaces,” he said.

Data 122

Data Analytics Security Payments 122

PYMNTS

OCTOBER 15, 2020

He said the digital-first companies’ advantages are often described in terms of superior technology, but the real power these firms have is the ability to engage and communicate with customers when it comes to offering new services and capabilities such as payments choice. Edwards said there’s also a tendency to misuse terms.

Payments 151

Payments System Examples Management 151

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. However, iris and facial recognition technologies are beginning to surface as viable options as well. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

Gonzobanker

DECEMBER 17, 2021

Based on a clearly defined strategy, this team has established a dedicated fintech group that offers services ranging from BaaS to sponsoring card issuance and lending, to providing crypto services, to offering niche partnerships to the gaming industry. Brandon Dewitt, MX co-founder and chief technology officer. RIP, Brandon Dewitt.

Fintech 143

Fintech Strategy Leadership Lending 143