PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

FEBRUARY 3, 2020

Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. Citi will harness technology from artificial intelligence (AI) firm Interactions , which specializes in conversational AI. Citi’s Commercial Card cardholders can use their own words and speak in their own voices.

Cards 133

Cards Innovation Customer Experience Technology 133

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. A report found that 29 percent of restaurant operators think they are lagging in adopting technology.

Technology 146

Technology Operations System Cards 146

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

Perficient

FEBRUARY 2, 2023

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Not anymore.

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

JANUARY 27, 2020

Commercial card technology company Cardlay , based in Denmark, has announced a partnership with Mastercard Europe, expanding the FinTech’s reach throughout the continent via Mastercard’s network of issuing banks. Reports in Finextra said on Monday (Jan. Reports in Finextra said on Monday (Jan.

Cards 109

Cards Customer Experience Management Fintech 109

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. My colleague attempted to use his new EMV chip-enabled card to make a purchase. The automated help line for the card processing machine further exasperated the merchant as a long line quickly formed with patrons eager to spend money in her store.

Customer Experience 63

Customer Experience Cards Security Meeting 63

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

Banking Exchange

JUNE 10, 2019

Those who implemented Mobile Wallet solutions, are witnessing an upsurge in the usage of mobile wallet payments and so the success Profitability Payments Performance Channels Customers Branch Technology/ATMs Tech Management Mobile Online Cards Checks/Remote Deposit Capture Feature3 Fintech Feature Financial Trends.

Customer Experience 60

Customer Experience Mobile ATM Trends 60

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

PYMNTS

JANUARY 9, 2020

The program is housed in an app that will provide users with a photorealistic AR experience in a 360-degree virtual environment, where they can interact with a number of displays that educate them on the features of their card. To begin, the users must scan their cards on their phones. According to the J.D. Power 2018 U.S.

Cards 131

Cards Examples Regional Apple 131

Perficient

DECEMBER 22, 2023

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

Cards 134

Cards Customer Experience Retail Tools 134

FICO

MAY 27, 2021

Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. Decisioning platforms operate with the same logic.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

FEBRUARY 6, 2018

BMO Bank of Montreal is expanding its commercial card portfolio with a focus on small businesses. 5) that it is launching four new small business credit card products with various spender benefits. The FI announced Monday (Feb. We want to support small business every step of the way as they grow and evolve.”. percent of employers.

Cards 100

Cards Customer Experience Industry US 100

Bobsguide

MARCH 19, 2017

As one of the earliest adopters of information technology, financial institutions used to be at the forefront of technology waves, from mainframes to client server, from branches to ATMs, from passbooks to cards. Daragh OByrne, VP, Global Head of Marketing & Alliances, Nucleus Software.

Customer Experience 79

Customer Experience ATM Software Cards 79

PYMNTS

OCTOBER 1, 2019

It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. The number of EMV payment cards in circulation around the world stands at more than 7.1 The company sells pay-by-sound technology that requires no point-of-sale (POS) upgrades.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

DECEMBER 28, 2020

"cxLoyalty will continue to strengthen and expand the value of relationships for its clients and their customers through its leading technology, rewards content in relevant categories including travel, gift cards and merchandise, and world-class personalized customer experience," Siegel said in the statement.

Connecticut 282

Connecticut Groups Customer Experience Cards 282

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. Technology has come a long way since then.

San Francisco 275

San Francisco Cards Online Payments 275

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

FICO

SEPTEMBER 5, 2022

European Card Fraud in 2021: Winners, Losers and Scams. The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast. Only four countries of the 18 we studied improved their card fraud performance in 2021. Darcy Sullivan.

Fraud 52

Fraud Cards Regional Trends 52

Bobsguide

MARCH 19, 2017

As one of the earliest adopters of information technology, financial institutions used to be at the forefront of technology waves, from mainframes to client server, from branches to ATMs, from passbooks to cards. Daragh OByrne, VP, Global Head of Marketing & Alliances, Nucleus Software.

Customer Experience 60

Customer Experience ATM Software Cards 60

PYMNTS

FEBRUARY 28, 2020

however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

DECEMBER 9, 2020

According to Disque, the technologies are already in place for B2C firms to take the leap into B2B, but businesses must be strategic about the tools they choose to adopt. Technology today can automate a range of workflows surrounding a B2B payment, including invoicing, payment term management and payment processing.

Innovation 297

Innovation Fintech Cards Payments 297

Bank Innovation

FEBRUARY 19, 2020

is part of a fast-growing class of well-funded financial technology startups offering debit cards, checking accounts and other financial […].

Report 312

Report Financial Technology Cards Technology 312

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. Before jumping into why these new technologies will become important, let’s discuss the current state. A Good Experience could be better. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

Retail 100

Retail Cards Study Customer Experience 100