PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Among others, J.Crew has joined the likes of Nike and Party City to become the latest brand to offer its products through the eCommerce site.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

MAY 16, 2018

It looks like Macy’s comeback plans are actually starting to take hold, as the long-struggling department store chain managed to pick up the pace on profits and notch a fairly sizable earnings beat, according to CNBC reports. Macy’s has felt the sting of diminished foot traffic and margins as consumers buy more online.

Branding 100

Branding Retail User Experience Online 100

PYMNTS

MAY 6, 2019

Particularly popular, according to the report, are Louis Vuitton, Chanel, Gucci, Nike, Fendi and Balenciaga-branded items. And counterfeit Instagrammers, according to the report, are a very active group. And, according to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target.

social media 123

social media Branding Survey Report 123

PYMNTS

JANUARY 14, 2019

Kohl’s and JCPenney, along with other specialty retailers, reported the same lackluster holiday performance in what is still considered the sector’s make-or-break quarter. Flawed Census Data reporting, combined with wishful thinking, fuels that now familiar talk track. The Danger in the Data .

Retail 198

Retail Online Mobile Data 198

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JANUARY 22, 2018

In an ecosystem in which success is defined by scale and time to market, it’s no longer good enough to have a great product, a well-known brand or a compelling technology. In a 2012 interview, then-CEO Ken Powell reported that one in four trips to the grocery store included the purchase of at least one of its products. That was then.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Others point out that while 3DS 2.0 solutions going forward.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. Ready For The Digital Shift. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. economy is most likely approximately six weeks away if China’s COVID-19 experience is any guide. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

FEBRUARY 7, 2020

We have deep dives into eCommerce checkout features, as well as a report on Visa interchange rates and Gaana ’s music service in India. Report: Visa Eyes Biggest Interchange Fee Revamp In A Decade. Trackers and Reports. NEW REPORT: Merchants Up Their Digital Checkout Game In The Age Of Amazon .

Google 123

Google Retail United States Online 123

PYMNTS

MARCH 26, 2018

“The meal kit market is crowded, but it’s also growing rapidly, so there’s room for a lot of types of brands,” McDevitt told PYMNTS. The acquisition is a sign that others are seeing the rising trend in consumer demand for healthy products, which validates our brand position and gives us confidence for continued growth in our sector.”.

Branding 121

Branding User Experience Trends National 121

PYMNTS

JUNE 29, 2017

Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness. There are several merchant-facing technology platforms with strong reporting capabilities,” Jones said.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

FEBRUARY 4, 2019

While most people don’t report having a deeply felt affection for furniture shopping, Rob Royer’s background makes him a little different from most people. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

OCTOBER 27, 2016

From November through mid-December, we see online conversion rates increase across devices. If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

JANUARY 15, 2019

Even so, QSR brands such as Taco Bell and Teriyaki Madness are doubling down on creating new ways for customers to place their orders in the digital age. Last February, it was reported that Yum! At the time of the report, Teriyaki Madness had 45 locations in 18 states and had plans to open six to eight more restaurants last year.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

FEBRUARY 4, 2019

While most people don’t report having a deeply felt affection for furniture shopping, Rob Royer’s background is a little different from most people. The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

JANUARY 28, 2019

In fact, Starbucks touted its increased digital sales, among other factors, as a growth driver during its first-quarter earnings report on Jan. In a previous PYMNTS interview , Feedback co-founder Josh Walters compared the user experience to Uber Eats or Grubhub in that consumers can create an order and check out in the app.

Mobile 153

Mobile Technology User Experience Online 153

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. Factories that normally produce Dior and Givenchy perfume will be switched over to a different purpose, according to reports.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JANUARY 26, 2018

While lower income consumers make up the various dollar chains’ largest customer segment (25 percent to 30 percent of their customers make more than $60K a year), those value shoppers are certainly able and willing to shop online. Some of the brands are named and are very recognizable, if rather marked down. And we embrace it.”.

Los Angeles 122

Los Angeles Retail User Experience New York 122

PYMNTS

MAY 4, 2018

Candon also said parents or athletes who are trying to resell sports gear are a very different type of seller than someone who runs an account on eBay, and they need a different user experience to make it feel valuable — or indeed, even to succeed in offloading whatever they’re trying to get rid of.

User Experience 100

User Experience Course Community Meeting 100

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. However, what these retailers aim to protect remains the same both online and in store. “An

Fraud 109

Fraud Retail Security Online 109

PYMNTS

JANUARY 28, 2019

It is also, according to reports, a favored new method by thieves, who will access someone else’s credit card information, use it to create a Fortnite account and then buy V-bucks, the game’s currency. According to a reports, the antitrust-regulating European Commission has been working for some time to stamp out fees that U.S.

Video 128

Video Data Google Cards 128

PYMNTS

MARCH 7, 2016

According to Shrauger, many merchants report a 20 to 25 percent conversion rate on mobile, which is considered high for that channel, but noted that if three out of four customers were abandoning the checkout in the physical store, merchants would surely be taking notice.

Mobile 100

Mobile Online User Experience Payments 100

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). The potential cost of a poor user experience for mobile banking is high.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

DECEMBER 3, 2019

A recent report from J.D. Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

NCR

SEPTEMBER 5, 2017

However, our Value of Redemption 2 report found that almost half of Americans currently do not feel satisfied following a loyalty program redemption experience. Providing a frictionless redemption experience should also be a top priority for loyalty program operators. Use offline options to drive further engagement.

How To 45

How To User Experience Analysis US 45

PYMNTS

JANUARY 12, 2017

We primarily sell products through our Mi.com online platform but also through partner sites, such as Amazon, Flipkart and Snapdeal. PYMNTS: Describe the customer shopping experience today, and how has that changed over the last five years? A lot of optimizations have been made around the product sites to improve the user experience.

Payments 100

Payments Mobile US Cards 100

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). The potential cost of a poor user experience for mobile banking is high.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

AUGUST 27, 2020

With the COVID-19 lockdown wiping out many face-to-face interactions, it’s hardly surprising that more of what we do has naturally moved online. For the consumer, online shopping has become the norm, but so too has opening accounts digitally; even if you look at financial accounts where many would say there is a higher risk of loss.

Management 52

Management Fraud Security Examples 52

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

PYMNTS

JANUARY 4, 2017

For merchants, a resolution worth considering as the new year begins is to make smart financial decisions and strive to offer customers a seamless online shopping experience. Working to improve how online customers interact with digital buy buttons is a single step that could simultaneously address these two goals.

social media 128

social media User Experience Online Mobile 128

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

FICO

JANUARY 7, 2021

One major cloud provider reports that it has seen a 775% increase in demand for its cloud services in regions enforcing social distancing and/or shelter-in place due to COVID-19. . For a fixed monthly fee, Volvo provides subscribers with a brand-new Volvo and covers all regular service, maintenance costs and breakdown cover.

Management 52

Management Analytics Strategy Data 52