PYMNTS

DECEMBER 2, 2020

At a time when COVID-19 has seen global eCommerce and digital traffic grow by nearly 70 percent, security experts have braced for a commensurate surge in online fraud as the holiday shopping season continues. The key to this is user experience,” he said. Fraudsters now have more avenues for attack available to them,” Rusi said.

Fraud 215

Fraud Online Security Compliance 215

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

JANUARY 7, 2021

Customers of Simple Bank are receiving emails telling them the bank is closing and that the intent is to transfer them to BBVA , a report from Talk Android says. After Simple Bank launched as an online bank specializing in high-interest savings accounts, the current economic climate ended up making it unfeasible.

FDIC 336

FDIC Google User Experience Lending 336

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

MAY 19, 2017

WEX Australia has introduced an online platform connected to its Motorpass fuel cards, the company announced Thursday (May 18). In its announcement, WEX said the platform was designed to offer a better user experience for its clients.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

AUGUST 13, 2020

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. The company reports that retailers selling through eCommerce are experiencing record sales numbers, but fraud rates are also on the uptick.

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

JANUARY 11, 2021

India-based Goldiam International has completed the soft launch of its B2B website after the acquisition of Eco-Friendly Diamonds , a successful CVD diamond growing company, a report from Business-Standard says. On Friday, Goldiam's stocks were trading in the green, an India Infoline report said. retail jewelry industry.

Retail 197

Retail US User Experience Innovation 197

PYMNTS

OCTOBER 31, 2018

For the third quarter, eBay reported a 6 percent year-over-year revenue increase to $2.6 For its part, earlier in October, PayPal reported a 14 percent year-over-year revenue jump to $3.7 Management also reported a softening in volume from eBay in the quarter ahead. billion — up 5 percent year over year, but down from $22.6

Management 134

Management Report Payments Apple 134

PYMNTS

NOVEMBER 27, 2020

From restaurants to the farthest reaches of retail, rapid digitization is making the best of the COVID-19 mess while setting up conditions for an elevated set of future payments experiences. percent of consumers have switched from shopping for retail products in stores to shopping for them online … and 16.6 percent on April 27.

Survey 277

Survey Innovation Online Retail 277

PYMNTS

DECEMBER 13, 2020

Russian president Vladimir Putin has signed an order directing public officials to report cryptocurrency holdings, CoinDesk reports. The first reports must be provided from Jan. The first reports must be provided from Jan. The order signed Thursday (Dec.

cryptocurrency 157

cryptocurrency Bitcoin User Experience Video 157

PYMNTS

MAY 8, 2020

With most of Apple ’s retail stores remaining closed due to the coronavirus pandemic, the tech giant is introducing a new hub to streamline the shop-from-home experience. The new portal offers an enhanced user experience (UX) that enables people to chat with tech specialists and learn more about contactless delivery options.

UX 160

UX Apple User Experience Video 160

PYMNTS

NOVEMBER 18, 2020

The suite of Mastercard payment solutions aims to enable businesses to save time, reduce costs and manage business expenses in more streamlined ways, with corporate clients able to further access Mastercard's In Control for Commercial Payments , a platform that helps companies add end-to-end virtual payments for an enhanced user experience.

Cards 188

Cards Regional User Experience Payments 188

PYMNTS

JUNE 25, 2020

The shops were set to close on Thursday (June 25), CNBC reported, citing the tech company’s website. The representative continued, “For customer safety and convenience, most stores will offer curbside or storefront service only, where we provide online order pickup and Genius Bar appointments.”

Houston 137

Houston Apple South Carolina North Carolina 137

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent of consumers bought groceries online in 2020, compared to the 18.6

Data 277

Data Innovation Payments Millennials 277

PYMNTS

SEPTEMBER 29, 2020

Walmart is keen to get a strong brand backing its eCommerce business, while Tata Group wants a global name and an established player in the online space,” a source told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans. On Monday (Sept.

Groups 199

Groups User Experience Capital Retail 199

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. A key part of user experience is payment speeds. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Retail 140

PYMNTS

JULY 6, 2020

Providing additional subscription features can help in this regard,” the report continued. This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. the highest in five quarters. Approximately 167.1 million – 16.4

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

MARCH 20, 2020

Phishing attempts surged 640 percent last year alone, with hackers placing malicious URLs on domains such as Apple, Dropbox, Facebook, Google, Microsoft and PayPal, according to a recent report. Users who clicked the links would see their computers infected with viruses. Deep Dive: Betting On Positive Friction To Thwart Fraud.

Industry 225

Industry Fraud social media Security 225

PYMNTS

MARCH 14, 2017

A new report by Global Market Insights reveals that the market size for mobile POS terminals will gain significant growth in the coming years, with a compound annual growth rate (CAGR) of more than 19 percent from 2016 to 2023. According to a press release , the POS Terminal Industry is expected to be valued at $103.52

Retail 164

Retail Mobile Marketing Samsung 164

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. billion people – will likely be using online and mobile banking services by 2024. We've got to do more of it.”. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. percent in reliability lands brands back in the middle of the digital user experience pack. Among the most successful brands in the Dynatrace study, their sites delivered 99.39 percent of the time.

Study 100

Study User Experience Apple Branding 100

PYMNTS

OCTOBER 25, 2020

Apple’s recently unveiled iPhone 12 was debuted two weeks ago, even though a true 5G experience could still be years away on existing cellphone networks in the U.S. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6 billion telecom equipment contract that Samsung signed with Verizon.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. According to the Contextual Commerce Report, 58 percent of consumers have done contextual commerce.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

JULY 30, 2019

The Emerging Payments Association said in a report released Tuesday (July 30) that merchants in the U.K. This research has found a distinct lack of market readiness amongst all key stakeholders,” the EPA said in the report. As has been widely reported, the rules will come into place on Sept. spanning 13 issuers.

Survey 172

Survey User Experience Report Security 172

PYMNTS

JULY 1, 2020

Is it surprising to know that 55 percent of legacy financial institutions (FIs) report lacking maturity in core systems? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 10, 2020

Financial laws governing such transactions date back to 1970 when the Bank Secrecy Act (BSA) was enacted , requiring financial institutions (FIs) to report transactions of $10,000 or more. Online account openings increased by as much as 15 percent when social distancing mandates were implemented. Banking For The Unbanked .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

PYMNTS

JANUARY 14, 2019

Kohl’s and JCPenney, along with other specialty retailers, reported the same lackluster holiday performance in what is still considered the sector’s make-or-break quarter. Flawed Census Data reporting, combined with wishful thinking, fuels that now familiar talk track. The Danger in the Data .

Retail 198

Retail Online Mobile Data 198

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. Centsoft Integrates With QuickBooks Online.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Both solutions provide increased fraud protection to online transactions made via debit or credit cards. 3DS drawbacks and the future of authentication.

Fraud 165

Fraud Security Mobile User Experience 165

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

JANUARY 6, 2017

According to a report , the funding was provided by Union Square Ventures. Citing an interview the company gave to The Observer in October, the report said Blockstack, which formerly went by the name Onename, is designing a browser that is powered by blockchain technology. million in a round of venture capital funding.

blockchain 105

blockchain Data Google Apple 105

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

MAY 12, 2016

Corporate travel technology firm Sabre Corporation provides businesses with its GetThere online booking tool, a solution for businesses to ensure corporate travelers adhere to company policy while on business trips. Expense management firm Coupa is getting closer to the corporate travel space thanks to a new collaboration with Sabre.

User Experience 100

User Experience Management Policies Tools 100