PYMNTS

DECEMBER 6, 2017

According to PYMNTS research, most brands in the QSR space are losing the innovation race. After debuting mobile order-ahead services in 2012 and overhauling them in 2014, national bakery-cafe chain Panera Bread has become one of the leaders in the race to innovate among QSRs. . Panera gives its customers a verbal order assist.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

DECEMBER 11, 2020

Insofar as consumers are still shopping in stores, the latest study demonstrated increased levels of interest in using touchless payment options at brick-and-mortar shops. According to the study, 35.3 Consumers are doing most of the grocery shopping these days at the large national chains in general, and Walmart in particular.

Study 240

Study Online Cards National 240

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

SEPTEMBER 1, 2017

For all companies, working with larger organizations and strong brands is an important part of building and running a successful business,” said Zurich Head of SME Proposition Paul Tombs in a statement.

Study 101

Study Payments Analysis Survey 101

PYMNTS

APRIL 23, 2020

NBCUniversal , owned by Comcast , will allow consumers to buy products from branded TV advertisements, articles and videos without going to a new website, according to a CNBC report. The system is called NBCU Checkout and allows businesses to set up a new shop for customers where they can sell to consumers with just one integration.

social media 144

social media Video Branding Study 144

South State Correspondent

OCTOBER 12, 2022

On the other hand, some banks, like a major national bank, focus on their “Net Promoter Score” and often end up with worse customer service than without it. While customers appreciate the effort of delight, they leave, refer, or buy other products based on how happy they are with a brand and service.

Study 195

Study Examples Branding Survey 195

PYMNTS

APRIL 23, 2019

Last week, wireless carrier T-Mobile announced it would throw its hat into the mobile banking arena with the national rollout of T-Mobile MONEY. T-Mobile MONEY isn’t the first non-bank to offer branded banking services, or to tap into the consumer desire to seek an alternative to the more traditional bank. In the PYMNTS study, only 12.1

Millennials 145

Millennials Mobile Study Branding 145

CB Insights

AUGUST 30, 2018

While the immediate impact is on the parenting and baby tech space, CPG and food brands looking to enter China have an opportunity here as well. Approximately 40% of Chinese consumers still feel that food safety is a “very big problem,” according to a 2016 study by the Pew Research Center.

Branding 42

Branding social media Study Guidelines 42

PYMNTS

MARCH 17, 2020

The annual benchmarking study conducted by PYMNTS combines a survey of nearly 4,000 U.S. Our study shows that 42.1 percent of CU members would consider using challenger banks if they were operated by national banks, and 16.4 Competitive Threats. consumers with over 200 CU and FinTech executives. percent of CU members and 36.4

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

AUGUST 17, 2020

Marketplaces and brands now make it easy now to auto-refill everything from paper towels to pet food, skin crèmes to salty snacks, bottled water to baby wipes. consumers have tried a new brand in the last 60 days, and have made that purchase directly from the brand via an online channel.

Retail 335

Retail Branding Online Report 335

PYMNTS

MAY 27, 2020

A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it. The same study revealed that a positive online reputation can be a key factor in customer acquisition, with a quarter of respondents saying it is the most important factor in choosing a vehicle.

Online 151

Online Management social media Branding 151

PYMNTS

MARCH 31, 2020

Somewhere in the area of 630,000 outlets have been forced to close, according to Coresight estimates, and the National Retail Federation estimates that $430 billion in revenues will disappear over the next three months. Workers in the tens of thousands have been furloughed in an attempt to save cash.

Retail 139

Retail Industry Study National 139

PYMNTS

DECEMBER 15, 2019

A similar study this year indicated that number increased to approximately half. However, the report noted that almost 190 million Americans shopped in stores or online over the Thanksgiving weekend in 2019, marking an increase of 14 percent from the prior year, per the National Retail Federation.

Survey 140

Survey US New York Millennials 140

PYMNTS

JANUARY 3, 2020

Online brands are growing their presence in the physical world by bringing their products into brick-and-mortar stores. Ouai , a hair and body care brand founded by celebrity hairstylist Jen Atkin, will roll out some of its merchandise in 1,200 Ulta Beauty locations in addition to the retailer’s website on Sunday (Jan.

Retail 131

Retail Industry Branding Miami 131

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2 percent of the U.S.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

DECEMBER 15, 2019

A similar study this year indicated that number increased to approximately half. However, the report noted that almost 190 million Americans shopped in stores or online over the Thanksgiving weekend in 2019, marking an increase of 14 percent from the prior year, per the National Retail Federation.

Survey 131

Survey US New York Millennials 131

PYMNTS

FEBRUARY 17, 2020

Matt Taylor, co-founder and CEO of running apparel brand Tracksmith has found himself and his company a little slice of Boston’s running history. Taylor said marketing activities reflect his current scale as a small D2C brand. He studied psychology and biology at Yale. Yes, we will draw a crowd at the store.

Boston 175

Boston Marketing Training Branding 175

PYMNTS

NOVEMBER 13, 2019

Since an increasing amount of BFCM shopping is comprised of online orders, Clearbanc said it’s important for eCommerce brands “to front-load inventory sourcing for the holiday season.”. Consumers are most concerned with getting good deals around the holiday season, according to a recent study by Deloitte. percent.

Online 106

Online Study Capital Survey 106

PYMNTS

NOVEMBER 13, 2019

Since an increasing amount of BFCM shopping is comprised of online orders, Clearbanc said it’s important for eCommerce brands “to front-load inventory sourcing for the holiday season.”. Consumers are most concerned with getting good deals around the holiday season, according to a recent study by Deloitte. percent.

Online 105

Online Study Capital Survey 105

PYMNTS

JUNE 2, 2020

The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Red Roof isn’t far behind on the branding front with its program, RediClean. Customer-centricity. Yet, there are strong and definitive cross-currents in the business.

Retail 141

Retail Las Vegas Branding Pennsylvania 141

PYMNTS

DECEMBER 24, 2019

However, after almost 50 years, it began to fade in the 1980s, disrupted by the emergence of store-branded credit cards. According to a study cited by Afterpay, most millennial consumers buy fashion and beauty items more frequently than other items, such as books, entertainment or home goods. Big Brands. That’s not all.

Millennials 139

Millennials Branding Trends Retail 139

PYMNTS

JULY 6, 2020

Last week, Constellation Brands purchased Empathy Wines , a direct-to-consumer (DTC) eCommerce business that sells wines from California vineyards. Brands see this digital shift in their numbers, even as stores have reopened and physical sales have started to increase.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

DECEMBER 21, 2020

The National Restaurant Association estimates that something like 100,000 eateries have closed either for now or forever, as health fears have struck at the heart of dining out. A system that can protect customer information can help businesses avoid brand and operational damage.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

SEPTEMBER 16, 2019

The group’s connected commerce behaviors are well-documented in the annual PYMNTS/Visa How We Will Pay 2019 study released just today. This study, the third in our annual series, identifies marked shifts in the attitudes, behaviors and expectations for the role devices, apps and purchasing channels play in how U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

NOVEMBER 11, 2019

A new study also found that 34 percent of consumers used delivery more than they did a year ago. According to a new study , customers spent an average of 255 seconds from speaker to order window in 2019, about 20 seconds longer than in 2018. percent of all visits in the study included a digital menuboard.

Study 108

Study New York City Minnesota Dallas 108

PYMNTS

NOVEMBER 20, 2019

Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are eaten on-premises, down from 40 percent several years ago. The study also discovered that 37 percent of consumers would abandon a QSR entirely if they were defrauded.

Fraud 111

Fraud Mobile Study Cards 111

PYMNTS

FEBRUARY 26, 2020

Macy’s, JCPenney and J.Crew’s Madewell brand are also in the program. Through extensive research … we know consumers appreciate new brands, as well as an engaging experience to find the unexpected,” JCPenney Executive Vice president and Chief Merchant Michelle Wlazlo said in an August statement.

Chicago 131

Chicago Retail Michigan Branding 131

PYMNTS

AUGUST 31, 2017

A study that Colloquy issued earlier this year entitled “Shopping by Generation” revealed that baby boomers are the generation most likely to boycott a retailer if they have a negative shopping experience, according to Chain Store Age. Baby Boomers. These consumers were born between 1946 and 1964, and the U.S. was home to 81.3

Retail 147

Retail Millennials Study Trends 147

PYMNTS

JANUARY 21, 2020

JPMorgan has created a $100 billion funding arm to expand investments in emerging markets and help the United Nations meet its sustainable development goals. The rideshare giant also recently dumped ventures in Russia, China and Southeast Asia, keeping its promise to get rid of money-losers and turn a profit.

Retail 130

Retail Groups Payments Innovation 130

PYMNTS

JULY 22, 2019

In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand. Currently, about a quarter of the nation’s 4.3 But a recent study found that wasn’t the case. Unattended Retail Can Boost Sales. million to 4.5 million vending machines can accept cashless payments.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

AUGUST 4, 2016

No, not technically, but a new study finds that Amazon is the preferred marketplace for Chinese eTailers when they want to sell their goods internationally. The study by Payoneer surveyed 900 eCommerce retailers in China and Hong Kong between January and March. And eBay was fourth among retailers in China at 28 percent.

Survey 100

Survey Study Online Retail 100

PYMNTS

JUNE 26, 2020

Pacific National Bank (PNB), meanwhile, is using cloud core banking tools to support and launch a new digital-only financial brand which it is calling FACILE. The insights will run off IBM’s cloud-based servers, which also make use of automated and artificial intelligence (AI)-supported solutions for greater efficiency.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

APRIL 3, 2019

One study indicates that the answer is not really — millennials cook two fewer meals per week than their baby boomer counterparts and choose pre-packaged/pre-prepared foods 18 percent of the time, compared to 5 percent for baby boomers. The first three categories all require minimal preparation for consumption,” the study notes.

Millennials 130

Millennials Study Austin Comparison 130

Social Assurance

NOVEMBER 16, 2021

Financial brands are uniquely positioned to remedy this pain with a key competitive advantage: their financial literacy programs. To leave your mark on your community, here are a few ways your brand can maximize its financial literacy program. There is a lot of competition vying for the attention of financial brand customers.

Branding 15

Branding Resources Community social media 15

PYMNTS

NOVEMBER 2, 2020

The devastation has resulted in as many as 3 million employees out of work as the sector is slated to lose $240 billion in sales by year-end, according to a National Restaurant Association survey. A study found that the average drive-thru time at the country’s top 10 chains has slowed by nearly 30 seconds as demand has surged.

Massachusetts 185

Massachusetts United States Survey Meeting 185

PYMNTS

NOVEMBER 13, 2020

Consumer Financing Satisfaction Study. The National Auto Dealers Association (NADA) recently reported that during the first three quarters of 2020, three out of every four vehicles sold were light trucks – a trend that has pushed truck prices to new highs. Power, said in releasing the J.D. Power 2020 U.S.

Online 214

Online San Francisco Trends Marketing Strategies 214

PYMNTS

NOVEMBER 1, 2018

National Health and Nutrition Survey, which assessed how many Americans are on board with the “principles of healthy living” – a good diet, moderate exercise, not smoking and keeping body fat under control. . The first is that, on average, Americans are not particularly good about managing their diets.

Branding 144

Branding Exercises Online New York 144