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Will Giving Brands A Voice Boost Conversation Commerce?

PYMNTS

While the concept of a brand having a “voice” is not a terribly new idea, before this month it was more metaphorical and mostly a synonym for “style.” As of a few weeks ago, however, Amazon announced that Polly is now taking its offering up a level, and allowing brands the opportunity to customize text-to-speech voices for their Alexa skills.

Branding 161
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A brand new Clearing Bank for Britain

Chris Skinner

As Nick pointed out, historically clearing payments through BACS, CHAPS and the other national networks were controlled by a range of banks but, through consolidation, mergers and acquisitions, we have ended up in a position where only the Big 4 banks offer clearing services.

Branding 206
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The Buyers: Studying Chinese Consumers’ Online Interactions

PYMNTS

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. Unveiled at Asia’s CES event last week, the Consumer Technology Assn.’s The Consumer Technology Assn.’s In 2015 alone, McKinsey & Co.

Study 119
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Voice Technology Makes (Sound) Waves At QSRs

PYMNTS

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations. The employee or wait staff wouldn’t know the difference between a voice or an online order.

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NEW STUDY: Why Fast Food Isn’t Innovating Fast Enough

PYMNTS

According to PYMNTS research, most brands in the QSR space are losing the innovation race. After debuting mobile order-ahead services in 2012 and overhauling them in 2014, national bakery-cafe chain Panera Bread has become one of the leaders in the race to innovate among QSRs. . Panera gives its customers a verbal order assist.

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Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294
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Innovation Is Key to Credit Union Survival

PYMNTS

The annual benchmarking study conducted by PYMNTS combines a survey of nearly 4,000 U.S. Our study shows that 42.1 percent of CU members would consider using challenger banks if they were operated by national banks, and 16.4 percent would consider using hypothetical options operated by technology giants like Google or Apple.”