PYMNTS

JANUARY 17, 2020

Retailers are aiming to help consumers manage chronic diseases as well as their overall health and wellness through new brick-and-mortar experiences. Through HealthHUBs, consumers are at the center of an unmatched retail health experience. CVS Health, however, is not the only retailer to bolster its health offerings.

Atlanta 131

Atlanta Houston Fort Worth North Carolina 131

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

FEBRUARY 21, 2020

Looks like retail sales are back on the street. With direct marketing hit by robocall abuse and the National Do Not Call Registry , direct-to-consumer (D2C) brands and other not-so-usual suspects are looking into and in some cases reinstating door-to-door sales. It’s a niche market, but $28.7

Taxes 141

Taxes Boston Florida Course 141

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Almost half, 45 percent, have shifted digital to shop for retail products, and one in five to shop for groceries and order food from restaurants.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

OCTOBER 8, 2020

We want restaurants to work so badly that we are willing to lie to ourselves,” Heather Mojer, co-owner and beverage director at Boston-based Big Dipper Hospitality Group , operator of the Café Du Pays, Mamaleh’s Delicatessen and State Park restaurants, wrote in an Instagram post. “We

San Francisco 291

San Francisco Boston Operations Report 291

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

FEBRUARY 22, 2017

In a twist on contemporary retail trends toward online channels, consumers still largely prefer to return in-store. One logistics technology startup is working to solve the problem of physical returns for digital retailers. One logistics technology startup is working to solve the problem of physical returns for digital retailers.

Los Angeles 107

Los Angeles San Francisco Retail New York City 107

PYMNTS

APRIL 27, 2018

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent gain in market share. The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

APRIL 12, 2018

Since then, Amazon has become such a dominant powerhouse that other retailers have had to emulate its shipping strategies. The company is also eyeing same-day delivery, since the market is trending strongly toward same-day delivery. Two-day shipping becomes an everyday experience rather than an occasional indulgence.”.

Chicago 106

Chicago Dallas Software Retail 106

PYMNTS

JANUARY 28, 2019

Since about mid-December of 2018, checking out in the stores here in Boston has become even more of a hassle. This newfound friction is the result of the City of Boston passing a bill that bans plastic bags and gives merchants the right to charge for ones made of paper. A 2012 survey presented by the U.K.

Regulation 181

Regulation Boston Cards Innovation 181

Independent Banker

DECEMBER 13, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

PYMNTS

OCTOBER 31, 2020

That’s what PYMNTS surveys tell us, anyway. Consumers’ interest in going back to their old habits when it comes to things like shopping for groceries and retail goods has persistently been diminishing since we first started asking them about it in the spring. marketing director, told the Huffington Post. “We

United States 178

United States Boston US Apple 178

Independent Banker

NOVEMBER 24, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MAY 20, 2016

What followed over the next four decades was the evolution of a once familiar retail fixture – the carhop – who first walked, and then later roller skated their way into creating a convenient way of serving the customer. Retailers are having to find new ways of fulfilling shoppers’ orders.”. Pulling Up To Convenience .

St. Louis 102

St. Louis Retail Dallas Mobile 102

PYMNTS

AUGUST 22, 2018

In fact, in its founding days back in 2002, Wayfair fit comfortably in the spare bedroom of Conine’s Boston-area home. billion in annual revenue, has a stock market valuation of $10 billion and an employee headcount that is expected to surpass 10,000 by the end of 2018. As of today, Wayfair brings in $6.6

Boston 100

Boston Online Data Retail 100

PYMNTS

NOVEMBER 23, 2017

In last year’s announcement of the country’s switch to cashless, Modi vowed to short circuit the vagaries of a cash-based economy that were — and still are, in some cases — rife with black market activities like counterfeiting. There may be greater acceleration to come.

Google 135

Google Samsung Boston Apple 135

NCR

FEBRUARY 23, 2018

With smartphones now saturating the market and people all over the world regarding their handset as their primary, if not only, computing device, there’s no excuse for not providing a high-quality, full-featured service on this platform. This is not just a concern for consumers.

Mobile 72

Mobile US Payments Study 72

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

PYMNTS

JANUARY 24, 2017

Jim Harper, CEO of Sonde Health in Boston, which is working on voice tests to monitor for postpartum depression, Parkinson’s and dementia, was quoted as saying: “We’re trying to make this ubiquitous and universal by engineering a technology that allows our software to operate on mobile phones and a range of other voice-enabled devices.”.

Google 100

Google Study Boston New York 100

PYMNTS

OCTOBER 13, 2016

London transportation that accepts Oyster will support mobile payments of up to £30 only, and for larger amounts, users can use Vodafone Pay at retailers, which requires a PIN. “You want to get into as many use cases as possible,” said Greg Weed, director of card performance research at Phoenix Marketing International.

Mobile 100

Mobile Payments Apple Samsung 100

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. Ed Bachelder, payments consultant. See sidebar “Is Mobile Fully Catching On?”.).

Mobile 105

Mobile Community Bank Community Technology 105

Banking 2020

OCTOBER 20, 2015

All of this occurs in an environment where technology takes center stage and business owners may consume retail (for their personal accounts) as well as business services at a given financial institution. The key is to understand the businesses’ needs in order to upsell and cross-sell effectively through targeted marketing and promotions.

How To 40

How To Training Boston Millennials 40

Tefkin

JUNE 3, 2014

While other sectors attract more mainstream press attention (payment, retail banking), the asset management industry is also deeply affected by “software eating the world” Asset Class Competition. Traditional asset management companies are increasingly facing competition on both sides of the performance scale.

Industry 42

Industry Management Innovation Analysis 42

Abrigo

MAY 8, 2024

Yet 30% of financial services leaders ban the use of generative AI tools within their companies, according to a recent survey by American Banker publisher Arizent. It’s showing up in music and entertainment , education , healthcare , and marketing. Generative AI is expected to be able to help in these areas.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

NOVEMBER 28, 2018

The “premium” pet food market as of 2001 accounted for about $5.7 That was about 44 percent of the revenue in the market. From that quick survey, Ollie recommends a main protein from one of its four options, and allows the user to choose one of three meal plan options. billion in annual revenue out of $12.9 billion of the $23.7

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

CB Insights

MARCH 26, 2019

In a highly publicized 2016 survey, Mintel found that 40% of millennials preferred not to eat cereal for breakfast because it takes too long to prepare and clean up. Savvy marketers at struggling cereal brands may be able to reverse their fortunes with the millennial set. GET THE 54-PAGE RETAIL TRENDS REPORT. Millennials are 6.4%

Millennials 78

Millennials Industry Trends Branding 78

CB Insights

JULY 17, 2018

In the past decade, restaurant and bar purchases have grown at twice the rate of general retail spending. Market share is simply shifting away from big chains that haven’t successfully innovated, flowing instead to new models for creating and selling food to customers. The sophisticated food hall: North 3rd Street Market.

San Francisco 69

San Francisco California United States CA 69

PYMNTS

APRIL 4, 2016

Six years and an expanding inventory of cars and price points later, Uber’s platform has a market cap of $70 billion, more than 1 million drivers across 400 cities worldwide who’ve delivered a 1 billion rides – and the first instance of what we now call “invisible” payments in the offline world. And monetize.

Branding 100

Branding Payments Los Angeles Innovation 100

PYMNTS

MARCH 15, 2016

Patrick’s Day to an inbox full of receipts for purchases made under the influence, and a survey from finder.com found just how much tipsy consumers spend and what their muddled minds want when two sheets to the wind. Millions of Americans wake up the day after St. Patrick’s Day-related purchases as a whole.

Rhode Island 100

Rhode Island Idaho Iowa Alabama 100

CB Insights

JULY 23, 2020

Many companies that have already returned to work are using apps and daily health surveys to screen employees before arrival. The company is employing its own Work.com solution, through which employees take a 5-question “Daily Wellness Check-In” survey, to ensure safety. Source: Wellable.

Meeting 101

Meeting Tools Survey Company 101

PYMNTS

JANUARY 7, 2019

And, yes, this likely sounds blasphemous from someone who’s been beating the mobile payments drum since 2005, well before the iPhone and the App Store changed how consumers, retailers and payments players all use mobile devices. It’s an experience that retailers are embracing and investing heavily in. Consider this.

Mobile 205

Mobile Innovation Apple Study 205