PYMNTS

MARCH 20, 2018

The Boston Consulting Group (BCG) has released a new report that suggests corporate bankers may be able to halt shrinking profits through digital transformation. According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

FEBRUARY 22, 2018

While mobile banking has its perks, a new survey has found that 60 percent of Americans prefer opening a new checking account in-person at a bank branch. According to Reuters , the survey, conducted by consulting firm Novantas, also found that half of U.S.

Mobile 109

Mobile America Boston Survey 109

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

PYMNTS

OCTOBER 10, 2019

Since the September Federal Reserve meeting, surveys and other economic data have hinted that weakness in manufacturing might be spreading into other parts of the U.S. Officials have not dispelled market expectations that interest rates could be cut again for the third time when they meet later this month.

St. Louis 109

St. Louis Kansas City Kansas Meeting 109

PYMNTS

OCTOBER 17, 2016

But a new survey from Boston Retail Partners that polled 500 retail executives in North America found that mobile technology and its retail applications are still not where most retailers would like it to be. Twenty-five percent of those surveyed said they planned to implement their mobile site within the next two years.

Retail 100

Retail Mobile Survey Boston 100

PYMNTS

OCTOBER 8, 2020

We want restaurants to work so badly that we are willing to lie to ourselves,” Heather Mojer, co-owner and beverage director at Boston-based Big Dipper Hospitality Group , operator of the Café Du Pays, Mamaleh’s Delicatessen and State Park restaurants, wrote in an Instagram post. “We

San Francisco 291

San Francisco Boston Operations Report 291

PYMNTS

FEBRUARY 21, 2020

With direct marketing hit by robocall abuse and the National Do Not Call Registry , direct-to-consumer (D2C) brands and other not-so-usual suspects are looking into and in some cases reinstating door-to-door sales. An Adobe survey found that 42 percent of consumers feel “indifferent” when faced with their inbox.

Taxes 141

Taxes Boston Florida Course 141

Independent Banker

DECEMBER 13, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

Independent Banker

NOVEMBER 24, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

PYMNTS

APRIL 27, 2018

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent gain in market share. The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

JANUARY 28, 2019

Since about mid-December of 2018, checking out in the stores here in Boston has become even more of a hassle. This newfound friction is the result of the City of Boston passing a bill that bans plastic bags and gives merchants the right to charge for ones made of paper. A 2012 survey presented by the U.K.

Regulation 181

Regulation Boston Cards Innovation 181

PYMNTS

JANUARY 17, 2020

According to previous reports, Boston, Dallas-Fort Worth, North Carolina, and Ohio are among the next markets the pharmacy chain is targeting for the growth of HealthHUB in 2020. And news surfaced last year that Walmart was opening a health clinic in Georgia with a deeper move into the market for primary and mental healthcare.

Atlanta 131

Atlanta Houston Fort Worth North Carolina 131

Celent Banking

FEBRUARY 14, 2017

Indeed, it does not take extensive examination to see, in Wayne Gretzgy’s words, “where the puck is going” Digital needs to be a top technology priority among financial institutions – particularly in highly digitally-directed markets such as North America and Western Europe. That is changing, but not quickly.

Retail 100

Retail Survey Boston Trends 100

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

FEBRUARY 4, 2019

The projected value of the global POS software market by 2024 is said to be $30.9 The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey. Customers bag their purchases at a checkout station, and a receipt is available through the app or via email.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MAY 11, 2017

In an effort to better understand the startup environment around the world, global collaborative company Startup Genome conducted a study that surveyed 10,000 founders from 100 cities in 50 countries. The technology industry currently sits at 4.5 Conversely, ecosystems that are not well-connected do not experience fast growth.”. Los Angeles.

Report 108

Report Los Angeles San Francisco Boston 108

PYMNTS

DECEMBER 7, 2018

In an interview with PYMNTS’ Karen Webster, Gradifi’s new CEO David Chang — all of a week and a half in his role and a PayPal alum (where he helmed that firm’s Boston office) — said that all too often in conversation with young borrowers, it becomes apparent that debt is steering their career choices. What’s On Offer.

Study 170

Study United States Boston Millennials 170

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov. Source: PYMNTS.com survey of 7,585 consumers conducted in October 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

JUNE 27, 2019

Last week, small business accounting company ScaleFactor released a new survey on how SMBs access capital. For instance, for the small business, turning toward the community for investment not only means access to capital, but supports marketing and customer acquisition.

Capital 145

Capital Community Oklahoma Maine 145

PYMNTS

NOVEMBER 23, 2017

In last year’s announcement of the country’s switch to cashless, Modi vowed to short circuit the vagaries of a cash-based economy that were — and still are, in some cases — rife with black market activities like counterfeiting. There may be greater acceleration to come.

Google 135

Google Samsung Boston Apple 135

PYMNTS

OCTOBER 31, 2020

That’s what PYMNTS surveys tell us, anyway. The weather is turning such that Boston has already had its first snow, and eating outdoors at restaurants is losing its appeal in the northern United States. marketing director, told the Huffington Post. “We And perhaps most critically, do the dishes when we’re done.).

United States 178

United States Boston US Apple 178

PYMNTS

APRIL 12, 2018

The company is also eyeing same-day delivery, since the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners , some 65 percent of retailers will offer same-day delivery within the next two years. Same day, next day,” Gulati said.

Chicago 106

Chicago Dallas Software Retail 106

PYMNTS

FEBRUARY 22, 2017

Further, some 71 percent of respondents to a Tradesy survey said they were “more likely” or “much more likely” to shop with the online retailer if the website featured an in-person returns option via Happy Returns. The current plans, which are being finalized, call for new Return Bars in Dallas, New York City, Atlanta and Boston.

Los Angeles 107

Los Angeles San Francisco Retail New York City 107

PYMNTS

AUGUST 22, 2018

In fact, in its founding days back in 2002, Wayfair fit comfortably in the spare bedroom of Conine’s Boston-area home. billion in annual revenue, has a stock market valuation of $10 billion and an employee headcount that is expected to surpass 10,000 by the end of 2018. As of today, Wayfair brings in $6.6

Boston 100

Boston Online Data Retail 100

PYMNTS

JANUARY 24, 2017

Jim Harper, CEO of Sonde Health in Boston, which is working on voice tests to monitor for postpartum depression, Parkinson’s and dementia, was quoted as saying: “We’re trying to make this ubiquitous and universal by engineering a technology that allows our software to operate on mobile phones and a range of other voice-enabled devices.”.

Google 100

Google Study Boston New York 100

PYMNTS

MAY 20, 2016

“The idea of curbside pickup is that shoppers are demanding the ability to get purchases however they want and wherever they want,” said Laura Kennedy, director of retail insights at Boston-based Kantar Retail. “A The firm surveyed more than 1,000 U.S.

St. Louis 102

St. Louis Retail Dallas Mobile 102

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. The same survey indicates that “[Bank] Reputation declines further when customers perceive that problems are unresolved or resolved in a manner put the bank’s interests ahead of theirs.

Customer Experience 72

Customer Experience Retail San Diego Study 72

NCR

JULY 27, 2016

The surprise crash sparked tremors industrywide, crashed the stock market, triggered other defaults and generally devastated the entire financial services sector. In fact, well over half, 59%, predicted a sharp downside to a Brexit vote, with serious impediments to Europe’s common market.).

Survey 40

Survey Regulation Boston Industry 40

Independent Banker

OCTOBER 29, 2014

Reducing technology costs and local market savvy can enable community banks to become equal competitors in the mobile and digital footrace, but they’ll need to begin taking steps soon and planning strategically. See sidebar “Is Mobile Fully Catching On?”.). Epperson, a managing director at the global business advisory firm AlixPartners LLP.

Mobile 105

Mobile Community Bank Community Technology 105

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. The same survey indicates that “[Bank] Reputation declines further when customers perceive that problems are unresolved or resolved in a manner put the bank’s interests ahead of theirs.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 13, 2016

“You want to get into as many use cases as possible,” said Greg Weed, director of card performance research at Phoenix Marketing International. In London too, Apple Pay works on the Underground, buses and trains, and the company is keen to serve Boston, New York and other cities with tap-and-pay mobile services.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

JUNE 21, 2016

Recent market research performed by the NPD Group revealed that delivery traffic outside of pizza has expanded by 33 percent since 2012. Flour, a Boston-based bakery with multiple locations across the city, is among the eateries Favor users can order from. That’s a hearty slice of the delivery pie.

Resources 102

Resources Operations Technology Boston 102

Independent Banker

MARCH 15, 2015

But consumer visits to branches have been declining at a pace of 5 to 10 percent a year for all financial institutions alike, says Bob Meara, financial retail service analyst for the Celent, a Boston research and consulting firm. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.

Community Bank 70

Community Bank Community Operations Retail 70

Tefkin

JUNE 3, 2014

By automatically tracking indexes, they offer investors the possibility to obtain market performance at a lower cost than a typical managed funds. Affluent millennials hold 52 percent of their money in cash and 28 percent in stocks, compared with 23 percent and 46 percent for older people, a UBS survey released in the first quarter found.

Industry 42

Industry Management Innovation Analysis 42

PYMNTS

JUNE 1, 2017

An annual report by RSA shows how consumers perceive the security of their digital experience, where those perceptions are well (or poorly) founded and how organizations can capitalize on opportunities to distinguish themselves in the market by providing stellar security. Is your information secure online? Are you sure?

Security 180

Security Report Fraud social media 180

PYMNTS

NOVEMBER 28, 2018

The “premium” pet food market as of 2001 accounted for about $5.7 That was about 44 percent of the revenue in the market. From that quick survey, Ollie recommends a main protein from one of its four options, and allows the user to choose one of three meal plan options. billion in annual revenue out of $12.9 billion of the $23.7

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139