PYMNTS

FEBRUARY 20, 2020

Future tech is no longer the province of high-end retailers. Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. The main expansion of 3D is being seen in its dual usage for consumers and retailers. interactions.

Retail 259

Retail Maine Google Technology 259

Celent Banking

FEBRUARY 14, 2017

Most retail deposits still take place at the branch. Most Retail Deposits Still Take Place at the Branch. Yet, with a decade of remote deposit capture utilization behind us, a January 2017 survey of US financial institutions (n=269) clearly shows that the majority of retail deposit dollar volume still takes place in the branch.

Retail 100

Retail Survey Boston Trends 100

PYMNTS

NOVEMBER 24, 2020

Retailers, in particular, are wary of adopting 2FA because of the frictions the method can present, and their fears are not without merit. One recent survey found that roughly 50 percent of consumers abandoned onboarding attempts that they described as cumbersome or untrustworthy over the past 12 months, for example.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

AUGUST 29, 2020

Although they look kind of dog-like, they’re actually quadruped robots designed by Boston Dynamics and leased by Ford. Although Ford is leasing them, Boston Dynamics has recently started selling the robo-mutts for $75,000 apiece. And while Boston Dynamics is one of the better-known names in the robot game, it’s far from the only one.

Boston 238

Boston Detroit Technology California 238

PYMNTS

MAY 7, 2020

Amid lockdowns and a global economic collapse not seen since the Great Depression, the luxury industry faces a challenge like never before, according to a Bain & Company survey. While accessories have shown the most resilience, the survey found all luxury categories have seen declines.

Data 151

Data Survey Boston Study 151

PYMNTS

JUNE 9, 2020

million from the month before and the lowest since the Labor Department’s JOLTS (Job Opening and Labor Turnover Survey) report was relaunched in 2002 after a 20-year hiatus. Hiring plunged to 3.5 million in April, or a decline of 1.6

Report 130

Report US United States Boston 130

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JANUARY 17, 2020

Retailers are aiming to help consumers manage chronic diseases as well as their overall health and wellness through new brick-and-mortar experiences. Through HealthHUBs, consumers are at the center of an unmatched retail health experience. CVS Health, however, is not the only retailer to bolster its health offerings.

Atlanta 131

Atlanta Houston Fort Worth North Carolina 131

The Paypers

APRIL 19, 2016

(The Paypers) A Boston Retail Partners survey has revealed that 22% of retailers support EMV, with another 53% planning to do so within the next 12 months.

Retail 28

Retail Boston Survey 28

PYMNTS

OCTOBER 10, 2016

As retailers improve their inventory and fulfillment options, the gap between in-store and online commerce appears to be shrinking, at least according to a new report. foot traffic to retail stores saw its largest drop, 9.9 percent, in May, according to RetailNext.

Online 100

Online Boston Retail Mobile 100

PYMNTS

JULY 6, 2020

Safety concerns appear to have driven much of this development as 29 percent of those surveyed said they were “very” or “extremely worried” about contracting the virus when handling cash and 22 percent cited the same concern regarding payment cards. . In-Person Retail, eCommerce Drive CNP Purchasing.

Cards 130

Cards Survey Examples Retail 130

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

OCTOBER 12, 2020

Additionally, of the more than 2,100 consumers surveyed, 57 percent of consumers said that the availability of digital payment options would impact their choices of where to shop. As many as 40 percent of individuals are shopping online more often, which of course means they are shopping in stores less often.

Boston 233

Boston System Online Payments 233

PYMNTS

AUGUST 14, 2018

” In particular, a Shorr Packaging analysis suggests that tech hubs such as Silicon Valley, Boston and Seattle are particularly susceptible to thieves, as these areas face a particularly common problem with stolen packages. They then park their car at a predetermined delivery address on the arranged date.

Tucson 102

Tucson San Francisco Boston Virginia 102

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov.

Apple 227

Apple Study Innovation Survey 227

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

FEBRUARY 21, 2020

Looks like retail sales are back on the street. An Adobe survey found that 42 percent of consumers feel “indifferent” when faced with their inbox. It was purchased at the beginning of the year by Brazil’s Natura &Co, which also owns retail brand The Body Shop. The Do Not Call Registry is not the only factor in play.

Taxes 141

Taxes Boston Florida Course 141

PYMNTS

OCTOBER 12, 2020

And the depth and breadth of that consumer changeover has made itself seen in PYMNTS’ six months of consumer surveys , and in our latest round of data. In some cases, like retail and restaurants, it’s because they are open for business. The SMB Pinch.

Retail 220

Retail Study Report Boston 220

PYMNTS

OCTOBER 8, 2020

We want restaurants to work so badly that we are willing to lie to ourselves,” Heather Mojer, co-owner and beverage director at Boston-based Big Dipper Hospitality Group , operator of the Café Du Pays, Mamaleh’s Delicatessen and State Park restaurants, wrote in an Instagram post. “We

San Francisco 291

San Francisco Boston Operations Report 291

PYMNTS

FEBRUARY 22, 2017

In a twist on contemporary retail trends toward online channels, consumers still largely prefer to return in-store. One logistics technology startup is working to solve the problem of physical returns for digital retailers. One logistics technology startup is working to solve the problem of physical returns for digital retailers.

Los Angeles 107

Los Angeles San Francisco Retail New York City 107

PYMNTS

NOVEMBER 30, 2020

According to PYMNTS data , when surveyed directly, 38.4 The retailer has made the Walmart app more Rx-friendly, opening express lanes in stores to reduce the amount of time people spend waiting in lines for refills. In short, COVID-19’s second wave is building to a terrifying crest just as a vaccine is coming soon(ish).

Arizona 160

Arizona Survey Boston Examples 160

PYMNTS

JANUARY 28, 2019

Since about mid-December of 2018, checking out in the stores here in Boston has become even more of a hassle. This newfound friction is the result of the City of Boston passing a bill that bans plastic bags and gives merchants the right to charge for ones made of paper. A 2012 survey presented by the U.K.

Regulation 181

Regulation Boston Cards Innovation 181

PYMNTS

APRIL 12, 2018

Since then, Amazon has become such a dominant powerhouse that other retailers have had to emulate its shipping strategies. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners , some 65 percent of retailers will offer same-day delivery within the next two years.

Chicago 106

Chicago Dallas Software Retail 106

PYMNTS

APRIL 27, 2018

The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis. The restaurant, Spyce , is set to open this spring in central Boston. There’s still plenty of room for growth. An earlier version was opened at an MIT cafeteria.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

MAY 20, 2016

What followed over the next four decades was the evolution of a once familiar retail fixture – the carhop – who first walked, and then later roller skated their way into creating a convenient way of serving the customer. Retailers are having to find new ways of fulfilling shoppers’ orders.”. Pulling Up To Convenience .

St. Louis 102

St. Louis Retail Dallas Mobile 102

Independent Banker

DECEMBER 13, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

Independent Banker

NOVEMBER 24, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

PYMNTS

AUGUST 22, 2018

In fact, in its founding days back in 2002, Wayfair fit comfortably in the spare bedroom of Conine’s Boston-area home. As of now, the firm is looking to branch out from its Copley Place headquarters in downtown Boston and into a neighboring building that reportedly has enough space to accommodate it.

Boston 100

Boston Online Data Retail 100

PYMNTS

OCTOBER 31, 2020

That’s what PYMNTS surveys tell us, anyway. Consumers’ interest in going back to their old habits when it comes to things like shopping for groceries and retail goods has persistently been diminishing since we first started asking them about it in the spring. And perhaps most critically, do the dishes when we’re done.).

United States 178

United States Boston US Apple 178

PYMNTS

APRIL 2, 2018

According to a recent survey from the Boston Consulting Group (BCG), profits among the world’s corporate banking institutions is significantly declining – but digitization could halt that trend. But a survey published last week, conducted by Unisys Corporation, suggests banks are struggling.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

NOVEMBER 23, 2017

According to a Visa report, also from this past November, 78 percent of 2,000 Indian consumers surveyed are inclined to more fully adopt digital transactions. There may be greater acceleration to come.

Google 135

Google Samsung Boston Apple 135

PYMNTS

MARCH 11, 2016

According to its survey of 507 vendors of merchant processing systems, Apple Pay is the most requested mobile digital payments service among retailers. ” And though we live in Boston, Massachusetts, where it is usually dreadfully cold in the winter, we take his point about the dipping, answering and discomfort. .

Apple 100

Apple Houston Boston Mobile 100

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70

PYMNTS

JANUARY 24, 2017

Jim Harper, CEO of Sonde Health in Boston, which is working on voice tests to monitor for postpartum depression, Parkinson’s and dementia, was quoted as saying: “We’re trying to make this ubiquitous and universal by engineering a technology that allows our software to operate on mobile phones and a range of other voice-enabled devices.”.

Google 100

Google Study Boston New York 100

PYMNTS

OCTOBER 13, 2016

London transportation that accepts Oyster will support mobile payments of up to £30 only, and for larger amounts, users can use Vodafone Pay at retailers, which requires a PIN. businesses are underestimating the problem says a global survey from Plano, Texas-based NTT DATA. Vodafone is the third-largest mobile operator in the U.K.

Mobile 100

Mobile Payments Apple Samsung 100

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. Ed Bachelder, payments consultant. Epperson, a managing director at the global business advisory firm AlixPartners LLP.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

OCTOBER 24, 2018

Get past the benign silliness of that retail and fulfillment dream and you’ll be reminded that Amazon is always pushing at the commerce and payments frontier. But it seems more than clear that when it comes to healthcare, grocery and food, Amazon is intent on pushing the retail and services frontier much more in the coming years.

Retail 108

Retail Operations Analysis Boston 108