Gonzobanker

MAY 14, 2019

Could they quickly transfer and/or beef up investments, marketing, support, people and skills from physical delivery channels to digital ones? First, let’s discuss digital preparedness. Access digital banking? Get back to a customer on a loan approval? Complete the application? Get a debit card?

Customer Experience 131

Customer Experience Digital Banking System Strategy 131

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. And we saw the banks move pretty aggressively to try to close that gap.

Innovation 241

Innovation Fintech Data Examples 241

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. At least one mid-size bank showed up with its entire exec leadership team AND board of directors.

Branding 121

Branding Industry Apple Marketing 121

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Insights on Business

DECEMBER 10, 2017

Consumers have been conditioned by Google and Apple to see that banking services can be much more accessible and convenient from a mobile device. banking industry is going through a period of record profit s, so some banks may be reluctant to change.

Fintech 115

Fintech social media Apple Google 115

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

MAY 14, 2019

Could they quickly transfer and/or beef up investments, marketing, support, people and skills from physical delivery channels to digital ones? First, let’s discuss digital preparedness. Access digital banking? Get back to a customer on a loan approval? Complete the application? Get a debit card?

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” But Apple changed the definition of a cellphone — to a smartphone,” she remarked.

Apple 198

Apple Cards User Experience Examples 198

FICO

AUGUST 23, 2021

The idea of the digitally native Generation Z does not extend to financial services. It is easy to jump to the conclusion that younger people are ready to self-serve and get onboard with digital banking and that older generations need help and education. Intuitive but flexible customer journeys are required.

Survey 52

Survey Groups Digital Banking Customer Experience 52

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. “The This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! To outshine the competition and succeed in today’s market, you need to do everything well.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

JANUARY 24, 2018

In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

Gonzobanker

DECEMBER 17, 2021

There are lots of entrepreneurial leaders in the banking space today, but this year the nod goes to Randy Chesler at Glacier Bancorp. For the past four-plus years, Chesler has guided Glacier through continued growth and successful acquisitions across the West, all while staying true to Glacier’s local market culture.

Fintech 143

Fintech Strategy Leadership Lending 143

Independent Banker

NOVEMBER 25, 2015

Moving into his role to lead the innovation charge for Rockland Trust has been more than a half-dozen years in the making for Jimenez, who in 2008 was heading the bank’s deposit operations and call center teams. “We We had just begun to really start talking about the digital space then,” he recalls.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

DECEMBER 20, 2019

Chris Myers, President & CEO, Citizens Business Bank – During a tumultuous time for West Coast banks, Myers kept his sights on being a top commercial relationship bank. The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

SEPTEMBER 27, 2016

Despite all this hoopla and pressure, the cold facts show that the bank’s branch-new-account and loan-production-per-branch and per-employee have declined consistently in the past decade. Here’s my overall conclusion: the sales culture at Van de Lay Bank is mostly stupid. We will have the smartest bankers on the street in our market.

Retail 60

Retail Strategy Training Compliance 60

PYMNTS

JULY 14, 2016

Large, prominent banks typically have more resources, bigger customer bases and more experience working with consumers and financial markets. But big banks don’t hold all the cards when it comes to the new digital landscape. The L-word and a banking app? Then he took it slightly further. “I

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

William Mills

SEPTEMBER 9, 2016

Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Targeted at Marketing, execs, lines of business owners, etc. Their first product is the Aspire Gateway platform.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

MAY 21, 2016

Metzger said that positive response has affirmed the value of experimenting with strategic innovation within the banking realm. “We And then there are the questions themselves, which are currently the backbone of the customer experience with the voice technology within the app. You may want to try asking Siri.

Technology 115

Technology Trends Maine Digital Banking 115

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Entrepreneur Gary Vaynerchuk implored the crowd to get beyond the marketing talk and stop marketing in the past. General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 19, 2022

Senators Dick Durbin (D-IL) and Roger Marshall (R-KS) with a rare bi-partisan move showing that pinch-your-banker-and-hug-your-merchant is apparently as wholesome America as apple pie. Acquisition of the Year: Bank Acquiring a Fintech. banks by market value.”. Who says banks and credit unions are not customer friendly?

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JULY 16, 2018

Although banks have certainly been disrupted by technology and have blown a few things competitively, this has not been a case of industry revenue being pulverized akin to what Napster, Apple and Spotify did to the music industry. Postscript – Ol’ Gates may not have killed banking, but Microsoft has done just fine as a disruptor.

Analytics 63

Analytics Industry Management Software 63

Gonzobanker

DECEMBER 14, 2023

Merger of Equals Deal of the Year (Bank) – Burke & Herbert Financial Services Corp. billion bank in the Mid-Atlantic region. Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. and Summit Financial Group, Inc.

Fintech 194

Fintech Community Regional Technology 194

William Mills

SEPTEMBER 7, 2016

Visualizing data for trends and market projection, visualize data in different ways. Includes a customer health meter, ACME;s scores compared to scores of other companies. Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Telehealth technology is estimated to be a $43B market, according to CB Insights’ Industry Analyst Consensus. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). The massive digital payments volumes figures and money market amounts eclipsed all expectations. a little bit less than 10% of the entire UK market. This led to the Web 2.0

Comparison 52

Comparison Fintech Lending Analysis 52

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79