FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Banking 2020

APRIL 17, 2015

Nowhere in the world uses mobile banking as much as Africa: A new World Bank-Gallup poll shows that there’s been more mobile banking growth in sub-Saharan Africa than anywhere else in the world. Spotlight banking customer service digital banking finances mobile banking omnichannel smartwatches'

Customer Experience 40

Customer Experience Mobile New York Apple 40

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

The Financial Brand

JULY 20, 2021

A battle of titans is building between Apple and Google over the future of banking. The post Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex appeared first on The Financial Brand - Banking Trends, Analysis & Insights. At stake are data and checking account revenue.

Google 43

Google Apple Banking Trends Analysis 43

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. The segments that are more important than others is a clue to understanding a bank’s strategy. Historically, banks sold through branches and in (more or less) narrowly defined geographic areas. They’re wrong.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Bank Innovation

JANUARY 10, 2019

Banks, credit unions and other financial institutions have tech giants like Apple, Amazon and Google to thank for the rise in customers demanding a combination of speed, simplicity and convenience that can seem elusive in the industry.

Apple 210

Apple Google Industry Customer Experience 210

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

FEBRUARY 13, 2020

That means integrating the Google Pays and Apple Pays of the world, but also going beyond those consumer-focused wallets — embracing merchant rewards, as well as promoting tighter integration between FIs and various incentive and loyalty programs. Looking At Open Banking. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? If 80% of servicing transactions are coming through digital, what happens to chat volumes?

Customer Experience 131

Customer Experience Digital Banking System Strategy 131

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. One of those online banks finding success – due in large part to its digital roots – is German bank Number26.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

Insights on Business

DECEMBER 10, 2017

Consumers have been conditioned by Google and Apple to see that banking services can be much more accessible and convenient from a mobile device. banking industry is going through a period of record profit s, so some banks may be reluctant to change. There are more threats looming.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

MARCH 26, 2020

Banks, of course, can’t simply kick back, congratulate themselves on being so trustworthy and call it a decade. As the PYMNTS data demonstrates, nearly two-thirds reported interest in exploring banking relationships with non-traditional providers like tech players (such as Apple, Google, PayPal and Amazon ) – though as of yet, only 7.4

Innovation 241

Innovation Fintech Data Examples 241

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? If 80% of servicing transactions are coming through digital, what happens to chat volumes?

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 194

Fintech Community Regional Technology 194

FICO

AUGUST 23, 2021

The idea of the digitally native Generation Z does not extend to financial services. It is easy to jump to the conclusion that younger people are ready to self-serve and get onboard with digital banking and that older generations need help and education. Unintentional friction in the customer experience is always bad.

Survey 52

Survey Groups Digital Banking Customer Experience 52

Gonzobanker

MAY 14, 2018

At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. Even safe deposit boxes might go away with digital documents,” he said. ConTENT with CONtent?

Branding 121

Branding Industry Apple Marketing 121

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. “The This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148

BankInovation

MAY 5, 2020

The Berlin-based digital banking startup announced a $100 million extension of its Series D today, adding to an initial $300 million Series D in January 2019, and a $170 million extension in July. N26’s Series D funding round refuses to end. N26 has raised almost $800 million since its 2013 founding and has a valuation of […].

Digital Banking 69

Digital Banking Customer Experience Innovation Strategies Apple 69

Gonzobanker

DECEMBER 19, 2022

Senators Dick Durbin (D-IL) and Roger Marshall (R-KS) with a rare bi-partisan move showing that pinch-your-banker-and-hug-your-merchant is apparently as wholesome America as apple pie. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank.

Community 216

Community Fintech Industry Innovation 216

FICO

JANUARY 24, 2018

Unfortunately, other than a dynamite demo from Bank of America’s Michelle Moore, Head of Digital Banking, most of the other five or six others that followed showed how voice recognition, mainly realized in chatbot virtual assistants, is not yet ready to be unleashed upon today’s demanding customers.

Conference 55

Conference Customer Experience Maine Exercises 55

PYMNTS

MAY 21, 2016

And then there are the questions themselves, which are currently the backbone of the customer experience with the voice technology within the app. To download the May edition of the Digital Banking Tracker™, click the button below. Also included in the update will be account alerts that can be set up using voice commands.

Technology 115

Technology Trends Maine Digital Banking 115

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79

Gonzobanker

DECEMBER 17, 2021

Well Covid survivors, in 2020 it was Zoom, but now as we switch from sweatpants to office-acceptable slacks, this year’s winner has to be Apple. Just a few years ago, Apple was the first company to reach a $1 trillion market cap, yet (watch your jaw) today the company is knocking on the door of a staggering $3 trillion market cap.

Fintech 143

Fintech Strategy Leadership Lending 143

Independent Banker

NOVEMBER 25, 2015

Moving into his role to lead the innovation charge for Rockland Trust has been more than a half-dozen years in the making for Jimenez, who in 2008 was heading the bank’s deposit operations and call center teams. “We We had just begun to really start talking about the digital space then,” he recalls.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

JULY 16, 2018

Although banks have certainly been disrupted by technology and have blown a few things competitively, this has not been a case of industry revenue being pulverized akin to what Napster, Apple and Spotify did to the music industry. Source: Fortune. Margin pressures have so far been met with efficiency improvements.

Analytics 63

Analytics Industry Management Software 63

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 97

Chicago Retail Branch Design Training 97

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). For all purposes, Monzo is competing with both Barclays for banking and Apple for the operating system of apps. Neobanks grew up out of three themes. This led to the Web 2.0

Comparison 52

Comparison Fintech Lending Analysis 52

Gonzobanker

SEPTEMBER 27, 2016

Once transition costs are absorbed, the $9 million of run-rate operating expense is going to be focused on major upgrades to digital banking, a major Web site overhaul, a digital marketing system, a new call center system, and staff adds in digital, analytics and outbound contact center advisors. This stops today.

Retail 60

Retail Strategy Training Compliance 60

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Apple and Google announced in April 2020 that they were collaborating on contact tracing technology for incorporation into iOS and Android devices. Online grocery.

Industry 101

Industry Technology Online Video 101

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Very fast and cool.

social media 40

social media ATM Mobile Customer Experience 40