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The Holy Quest for CRM in Anytown, USA

Gonzobanker

You see, several of these good-hearted bankers had fallen under the influence of Gerald A. Unbeknownst to the bankers of Anytown, OopsieDaisy was notorious for its labyrinthine interface, complex design and track record of promising capabilities that were still “on the roadmap.” Fast forward to modern times, when Thomas B.

System 148
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CRE loan distress: Spot the symptoms, diagnose, and treat problem loans

Abrigo

How to respond to CRE loan distress Use these tips for banks and credit unions to identify and handle commercial real estate loans that are showing signs of being problem CRE credits. Takeaway 2 Address early warning signs immediately so you don't risk liability that could lead to the financial institution losing the CRE loan's collateral.

Strategy 221
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Small Business Lending Is Crucial in Fighting the Deposit Wars

Gonzobanker

The right talent and tools can equip bankers to take advantage of opportunities in the small business market. As bankers continue to fight the deposit wars, they must move past the polite talk and build a true go-to-market plan to capture the lucrative U.S. No two markets are created equal.

Lending 78
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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Bankers often think from the bank’s perspective or from the regulator’s perspective. Below are 14 ways to force bankers to understand customer needs better and help banks do a better job at strategic planning prioritization. Basic Customer Data Analysis – The Big 4 of Customer Experience.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Bankers often think from the bank’s perspective or from the regulator’s perspective. Below are 14 ways to force bankers to understand customer needs better and help banks do a better job at strategic planning prioritization. Basic Customer Data Analysis – The Big 4 of Customer Experience.

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How Banks Are Using AI for Document Intelligence

South State Correspondent

For example, not only are payee and payor matched up correctly, but the name string is consistently in the format: Title, First Name, Middle Name/Initial, Last Name, and suffix. The challenge is that most of the data in documents are “dark data” or unstructured data that is hard to find, analyze and manipulate.

Training 448
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Two Banking Groups Call For Automatic PPP Loan Forgiveness

PYMNTS

The Consumer Bankers Association and Bank Policy Institute , in a co-signed letter , have called on Congress to automatically forgive Paycheck Protection Program (PPP) loans under $150,000. Although that would cover around 85 percent of the loans, it would only cover about 26 percent of PPP loan dollars, the two groups said.

Groups 148