PYMNTS

OCTOBER 10, 2018

In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. That said, different customers have different expectations. That said, different customers have different expectations. About The Report.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

DECEMBER 4, 2019

Visa and banking-as-a-service platform NovoPayment are expanding their strategic partnership to advance the deployment of digital solutions in Latin America and the Caribbean, Visa said in a press release on Tuesday (Dec. Visa has also made a strategic investment in NovoPayment.

America 132

America Regional National Fintech 132

Cisco

JANUARY 10, 2023

Differentiate – Build, Buy, Partner; New User Experiences, Products, Services; Accelerated Product, Services, and Business Process Innovation; Distributed Ecosystem/ Connectivity and Intelligence. Cloverhound is skilled in delivering solutions with the best of innovation and simplicity. Cybersecurity Readiness Assessment.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

OCTOBER 27, 2017

Earlier this month, NovoPayment , a digital finance and transactions firm, announced news of the launch of its Developer Hub, one of the first such platforms servicing Latin America, according to a press release. Its clients include banks, financial institutions and others throughout the Americas.

America 186

America Miami Community Tools 186

ATM Marketplace

MARCH 10, 2021

Branch transformation, customer experience and avoiding fraud concerns not only banks, but credit unions as well. Andrew Ryan, vice president, FI dealer channel, Hyosung America and Terry Pierce, director, product management, Co-Op Financial Services share insight on ATMs, credit unions and the future for both.

ATM 129

ATM Innovation Customer Experience America 129

Bank Innovation

OCTOBER 15, 2019

For Bank of America, mobile and digital channels are sustaining its retail business. Customers continue to transact and interact with us in person, as well as through the digital channel,” he said.

America 186

America Mobile Digital Banking Retail 186

Perficient

JANUARY 4, 2024

The continual evolution of these technologies has empowered businesses to leverage advanced algorithms, predictive modeling, and generative capabilities, driving unprecedented innovation and efficiency. According to Forrester, “These are the business scenarios that buyers most frequently seek and expect AI services providers to address.”

America 309

America Data Customer Experience US 309

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations.

Innovation 123

Innovation Management America Customer Experience 123

Bank Innovation

NOVEMBER 11, 2019

According to Dominc Venturo, chief innovation officer at U.S. Bank, any new idea incubated within the bank should have a measurable effect on customer experience.

Minneapolis 199

Minneapolis Customer Experience US Innovation 199

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

Bank Innovation

APRIL 23, 2019

For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical retail branch footprint, according to its president and CEO, Greg Carmichael. As a result of the bank's $4.7 billion acquisition of Chicago-based MB Financial Inc.,

Customer Experience 186

Customer Experience Chicago Retail Operations 186

PYMNTS

OCTOBER 23, 2019

“Regionally, the market for beacon technology is gaining traction and expanding to various regions including Asia-Pacific, North America, Europe and CIS, South America and Middle East and Africa,” that report said. Related Innovation. Expect more work on beacons and these other areas of innovation in the coming year.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

MAY 4, 2017

In a press release , Bank of America Merchant Services said it processed more than 15.2 Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Lime accepts mobile wallet payments, but had to allow for cash payments in Latin America where that’s the norm.

Innovation 145

Innovation Mobile Company Payments 145

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM Signs On to Sponsor Bank Innovation Ignite. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. We truly believe that Delivery Hero is the best possible partner to take the business we’ve built in Latin America to the next level.

Regional 248

Regional America Operations US 248

ATM Marketplace

DECEMBER 15, 2017

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

Customer Experience 48

Customer Experience Chicago ATM America 48

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In other geographies Banks have responded to this threat by becoming extremely digital and also neo-banks have been launched to attract those customers seeking for a more friendly and digital relationship with its financial institution.

America 100

America Digital Banking Strategy Fintech 100

Bank Innovation

AUGUST 22, 2019

Bank of America is seeing encouraging early uptake of business-to-business payments through Zelle, with 180,000 small businesses having sent money through the service since it launched in June.

America 150

America Innovation Payments Customer Experience 150

Perficient

FEBRUARY 2, 2023

Visa launched its pilot biometric payment card with Mountain America Credit Union and Bank of Cyprus, introducing the fingerprint scan as an alternative authentication method to a pin number. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JANUARY 24, 2018

He said the company’s traditional customers — banks — need help to compete against those firms and deliver great customer experiences even as they “fight a battle against the ever-increasing compliance and technology investment requirements.”. with nascent opportunities in Europe, Africa and Latin America, among other locales.

Innovation 139

Innovation Payments Operations Marketing 139

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

NCR

OCTOBER 13, 2017

One innovation that demonstrates what can be achieved when the mobile and ATM channels are brought together is Mastercard’s Cash Pick-Up. Bank of America is one of the institutions that have embraced this particular innovation. Bringing the ATM and mobile together. With consumers withdrawing the equivalent of $13.2

ATM 96

ATM Innovation Mobile America 96

NCR

MAY 30, 2017

In fact, research from the Bank of America found sixty-two percent of respondents used mobile or online as their primary method of banking last year, which marks an eleven percent increase from 2015. As such, delivering a better customer experience has become the only real differentiator. A smarter customer experience.

Customer Experience 45

Customer Experience Technology Meeting Online 45

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Operations and Risk.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard has teamed with portable-benefits platform Stride to make it easier for gig workers to buy healthcare coverage. The tie-up will give U.S.

America 291

America Innovation Customer Experience Industry 291

Bank Innovation

DECEMBER 12, 2019

Half a year after Bank of America’s AI-powered digital assistant Erica reached 7 million users, Erica has surpassed 10 million users, Bank of America reported this week. The virtual financial assistant is on pace to complete 100 million client requests in the coming weeks, according to the bank.

America 293

America Report Customer Experience Retail 293

PYMNTS

SEPTEMBER 25, 2020

He said to do so they must take the long-term view while being mindful of the intersection of finance, operations and the customer experience while finding new methods to measure and address pain points. CFOs get typecast more than other executives as being just debit- and credit-oriented,” Rainey told PYMNTS.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” We know that innovation is powered by the most talented people, and we welcome Trish’s wealth of payment experience.

Apple 225

Apple Payments Customer Experience America 225

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

SEPTEMBER 8, 2020

The funding is intended to fuel its growth in Africa, Asia and Latin America. The new features include price reduction, online deal notifications and product alerts for customers. Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change. Klarna Debuts Social Shopping in UK.

Payments 141

Payments California Apple Video 141

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179