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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. So what went wrong in this pandemic?

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Feedzai Reports 44 Pct Increase In First Half Of 2020

PYMNTS

Risk management platform Feedzai announced a 44 percent increase in growth for the first half of the fiscal year for 2020, which a press release says was one of the company’s most successful so far. Comparing it favorably to the first half of 2019, Feedzai says it closed deals in the U.S., EMEA, Asia and the Pacific and Latin America.

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Why Toys Are Making A 2020 Comeback

PYMNTS

In fact, 2020 opened with retail reports decrying the great toy sales slump , citing the 4 percent fall-off in toy sales, the rather tepid holiday sales season reported between 2018 and 2019 and the fact that toy sales came up short during last year’s holiday season. under the age of 14.

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Mastercard Says Odds Favor Instant Payments For Online Gamers And Gamblers

PYMNTS

As consumers’ day-to-day lives have digitized across the board in 2020, Hernandez said that Mastercard had already seen a trend toward the adoption of instant payments. Which is why Mastercard’s path in the digital gaming space is pointed directly forward, as it’s a big market that is getting bigger by the day. “We Hernandez said. “We

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2020 GonzoBanker Awards

Gonzobanker

This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Sit back and enjoy our take on the best and worst of banking in 2020 as you celebrate the holidays. Most Oft-Heard Statements of 2020. Kudos to blazing new trails that many institutions are taking on in 2020.

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Crypto 2020: One Step Up; Two Steps Back

PYMNTS

If 2020 taught us anything about cryptocurrencies, it’s that they’ve reached a tipping point. If one measures success for digital currencies in buzz — and in price appreciation for many of the marquee names — then 2020 stands out as a banner year. Here are some of cryptos’ key developments for 2020: Bitcoin Goes Higher And Higher.

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Today In Retail News: Automotive Market Continues Comeback, Conversational Commerce Finds Its Voice

PYMNTS

In a roundup of today’s top retail stories: The automotive market continues its comeback with a digital spin, conversational commerce is the next big pandemic-fueled trend, and Tiffany said that its preliminary sales results for August and September 2020 are positive. Tiffany Upbeat on Sales, Operating Earnings Amid COVID-19 Comeback.

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