Remove 2020 Remove Online Remove Operations Remove Retail
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. So what went wrong in this pandemic?

Online 421
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Alibaba Bets Billions On Online Grocery In China

PYMNTS

In a quest to dominate online food shopping in China, Alibaba invested $3.6 billion for a controlling stake in the hypermarket operator Sun Art Retail Group , Alibaba said in a statement on Monday (Oct. billion — in Auchan’s A-RT Retail. As part of the deal, Alibaba will acquire a 70.94% equity interest — worth about $3.6

Online 231
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Kohl’s CEO: COVID-19 Is Turbo-Charging Online Retail

PYMNTS

The COVID-19 pandemic has been a “great accelerator” in driving Kohl’s to embrace eCommerce and make other changes in its operations faster than planned, the retail giant’s Chief Executive Michelle Gass said on Monday (June 22). ” Sales for the quarter were off $1.7 billion, or 43.5

Retail 179
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Wine For The Win: Consumers Stock Up With Online Retail

PYMNTS

Every online wine company that reports sales has noted big spikes during the pandemic. The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. With sales of $3.2

Online 164
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Digital-First Economy Redefines Retail And Consumer Behavior

PYMNTS

When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. More consumers are going online to shop and pay as the pandemic progresses. The numbers speak for themselves. It was the catalyst for most every business dynamic in the category.

Retail 295
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Retail Crisis In U.S., U.K. A Fizzle For 2020?

PYMNTS

Call it a crisis that crosses the pond, will last into 2020 and, likely, beyond. Looking past the cheerful numbers tied to holiday shopping and the tens of billions of dollars spent on Black Friday, Cyber Monday and into Christmas, the decline of retail, at least the traditional retail model, continues into the new year, and across oceans.

Retail 131
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Retail 2020: Looking Back On D2C Brands

PYMNTS

Direct-to-consumer (D2C) brands came in two flavors during 2020. The first were the Pepsis, Heinzes and Krafts that either didn’t like their retail distribution or saw a pandemic-driven opportunity to get new products in new configurations to the consumer. That group is more exciting. Green Goo: Funny name with a serious mission.

Branding 162