PYMNTS

JANUARY 20, 2020

’Tis the season for … looking back at 2019 holiday sales trends, and figuring out what they mean for payments and commerce so far. Data from Fiserv supports that point: Brick-and-mortar retail growth during the 2019 holiday season stood at 1.4 The retail chain has yet to report its fourth-quarter or full-year 2019 earnings.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. achieve their personal, ?financial

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

DECEMBER 26, 2019

Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. ” Other restaurants collaborated with third-party delivery apps later in 2019. To help bring these options to more consumers, retailers and technology companies decided to join forces. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

AUGUST 6, 2020

“We have put people first and implemented policies that keep our team and our customers safe while still delivering the incredible customer experiences we are known for.” “Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. ”

Customer Experience 152

Customer Experience Policies Online Company 152

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .

Strategy 332

Strategy Tools Industry Customer Experience 332

BankInovation

FEBRUARY 21, 2023

HSBC’s cost-reduction efforts have allowed the bank to up tech spend to improve workflow efficiency and customer experience.

Customer Experience 52

Customer Experience Operations Retail 52

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine.

Trends 64

Trends Cyber Security Big Data Analytics 64

Perficient

FEBRUARY 18, 2022

Empathy Week was founded in London in 2019 as an initiative to use storytelling through film to cultivate empathy among school children. During Empathy Week, students are shown one short film each day that showcases a unique human experience. Monday, February 21 st marks the beginning of Empathy Week.

Lending 294

Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

Empathy Week was founded in London in 2019 as an initiative to use storytelling through film to cultivate empathy among school children. During Empathy Week, students are shown one short film each day that showcases a unique human experience. Monday, February 21 st marks the beginning of Empathy Week.

Lending 294

Lending Training Operations Video 294

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

Trends 78

Trends Training Data Apple 78

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

FEBRUARY 26, 2020

The Sightline platform integrates with the i2c agile processing vehicle and APIs to deliver Play+, a cashless solution that gives gaming operators the ability to move money in real-time between tables, slots, and kiosks. Going cashless also aids cost-cutting by way of more efficient operations. billion on games by the end of 2019.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

Bank Innovation

OCTOBER 22, 2019

Peer-to-peer payments network Zelle is growing transaction volume, according to numbers released Tuesday by its bank-owned network operator, Early Warning Services. According to Early Warning data, Zelle users sent $49 billion through the network during the third quarter of 2019, a 58% year-over-year increase.

UX 186

UX Payments Operations Data 186

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. increase in online account openings since the onset of Covid-19, compared to a 9% increase in 2019.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JULY 1, 2020

billion compared to 2019. billion in 2019. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Trade site Luxury Daily says eCommerce could be a source of quality customer interactions. Spending in Asia-Pacific on luxury goods is set to contract by 3.4

Branding 246

Branding Regional United States Groups 246

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

JUNE 18, 2020

The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. percent for the first quarter of 2020, in comparison to a 3 percent rise in the same quarter of fiscal 2019, according to an announcement. million in the first quarter of 2020 from Q1 2019’s $451.3 percent to $482.8

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. For the full year 2019, net income increased about 5 percent to $2.42

Taxes 130

Taxes Online Leadership Report 130

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. –> Browse more Think 2019 financial services blogs.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. percent when compared with 2019. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent of all annual gift card sales.

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation. Stronger Ties.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

FEBRUARY 6, 2020

which represents 8 percent of Yum’s operating profit, excluding corporate and unallocated items, reported system sales and same-store sales declines of 4 percent with a 2 percent net new unit decline in the fourth quarter. 2019 also marked the completion of the company’s nationwide kiosk rollout to nearly 6,500 restaurants.

Branding 142

Branding Innovation Customer Experience System 142

Accenture

AUGUST 15, 2019

North American bank COOs we polled recently suggested several elements within the work environment as top barriers to achieving greater, enterprise-level agility. ² Consider that 40 percent cited “complexity of the current state/legacy environment” as a top reason while 15 percent said an “ineffective operating model”.

Operations 150

Operations Survey Strategy Examples 150

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Twilio Flex offers a wide variety of ways to approach call deflection and all of them are likely to result in higher customer satisfaction.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

Bank Innovation

MARCH 12, 2019

Lisa Frazier, Head of Innovation at Wells Fargo, says the bank wants to use artificial intelligence not just to make their customers' experience smoother and more delightful, but to help them make better financial decisions as well.

Customer Experience 186

Customer Experience Data Fintech Innovation 186

FICO

DECEMBER 18, 2018

Here’s my advice for 2019 in a nutshell: With IFRS 9 impacts and €780 billion of NPL in Europe alone, stop reading about AI and start thinking about optimization. If you can’t increase sales, you’ll have to bring down the cost to operate. For many, many customers, collections is their experience of a lender.).

Analytics 45

Analytics Regulation Regional Marketing 45

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. At just 4 cents per transaction, the fees to the merchant are far less than the 2% to 3% fees charged by credit cards.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

FEBRUARY 7, 2020

In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” Of Goldman’s $7 billion in consumer loans and card balances in 2019, card lending accounted for “a significant portion.”. The loans themselves would reportedly be co-branded.

Austin 131

Austin Lending Omaha New York City 131

BankInovation

JULY 29, 2020

Early Warning Services, the network operator behind Zelle, announced today that users have sent $133 billion on 519 million transactions through the peer-to-peer payments network during the first half of 2020. By comparison, Zelle processed $187 billion on 743 million transactions in all of 2019.

Comparison 95

Comparison Operations Payments Customer Experience 95

PYMNTS

JANUARY 7, 2021

But compared to 2019, the seven top grocers saw only a 2.5 We're proud of the product mix and shopping experience we provide in our stores and online. The delivery outsourcing effort by Albertsons, which operates Vons, Pavilions and Safeway stores, will be in full effect by the end of February. percent sales decline.

California 203

California CA Analytics Branding 203

PYMNTS

MARCH 20, 2020

Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Phishing attempts surged 640 percent last year alone, with hackers placing malicious URLs on domains such as Apple, Dropbox, Facebook, Google, Microsoft and PayPal, according to a recent report.

Industry 225

Industry Fraud social media Security 225