Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. increase in online account openings since the onset of Covid-19, compared to a 9% increase in 2019.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). billion compared to 2019. billion in 2019. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. percent this year, a fall of $2.1

Branding 246

Branding Regional United States Groups 246

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. At just 4 cents per transaction, the fees to the merchant are far less than the 2% to 3% fees charged by credit cards.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. according to company officials on a webcast on Tuesday (Jan.

Taxes 130

Taxes Online Leadership Report 130

PYMNTS

JUNE 18, 2020

The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. percent for the first quarter of 2020, in comparison to a 3 percent rise in the same quarter of fiscal 2019, according to an announcement. million in the first quarter of 2020 from Q1 2019’s $451.3 percent to $482.8

Branding 141

Branding Report Guidelines Retail 141

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

Trends 78

Trends Training Data Apple 78

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

MARCH 20, 2020

Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Balancing seamless-but-fraud-free user experiences requires careful effort, however. Users who clicked the links would see their computers infected with viruses. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JUNE 15, 2020

But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming). For the record, webrooming was beating showrooming in a survey conducted in late 2019.

Retail 175

Retail Survey Comparison Online 175

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. These are people who have experience buying from third parties, and have no anxiety about eCommerce.”. Online Grocery as a Moneymaker.

Online 196

Online Customer Experience Report Technology 196

PYMNTS

FEBRUARY 6, 2020

which represents 8 percent of Yum’s operating profit, excluding corporate and unallocated items, reported system sales and same-store sales declines of 4 percent with a 2 percent net new unit decline in the fourth quarter. 2019 also marked the completion of the company’s nationwide kiosk rollout to nearly 6,500 restaurants.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation. Stronger Ties.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

Abrigo

OCTOBER 21, 2019

However, they’re probably seeing fewer of these customers walking into a physical branch. Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. It’s all about education, both for clients and employees.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

FEBRUARY 7, 2020

In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” Of Goldman’s $7 billion in consumer loans and card balances in 2019, card lending accounted for “a significant portion.”. The loans themselves would reportedly be co-branded.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Yet, the “fundamental problem number one,” according to Stuppy, is that QSRs, for the most part, don’t know what they don’t know about online security.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JANUARY 7, 2021

But compared to 2019, the seven top grocers saw only a 2.5 Price Chopper Supermarkets will leverage the company's integrated SaaS suite, including Customer Data Platform, Advanced Customer Analytics and Omnichannel Lifecycle Marketing, to achieve insights-driven personalization, the release noted. percent sales decline.

California 203

California CA Analytics Branding 203

PYMNTS

FEBRUARY 19, 2020

Foxtrot has achieved 150 percent year-over-year growth of its eCommerce operation, 250 percent year-over-year growth of its corporate team and 2x year-over-year revenue growth. in Q1 2019 to 53.1 This means merchants in have continuously eliminated frictions from their online checkout experiences over the past several quarters.

Chicago 130

Chicago Washington Retail Dallas 130

PYMNTS

FEBRUARY 19, 2020

Foxtrot has achieved 150 percent year-over-year growth of its eCommerce operation, 250 percent year-over-year growth of its corporate team and 2x year-over-year revenue growth. in Q1 2019 to 53.1 This means merchants in have continuously eliminated frictions from their online checkout experiences over the past several quarters.

Chicago 130

Chicago Washington Retail Dallas 130

PYMNTS

SEPTEMBER 17, 2019

It is based on the operating system that runs on phones and tablets, but was modified to work with cars. The services will be embedded into the car’s operating system, so drivers can access the same features they use on their phones from their vehicles. Alexa can also roll the windows up and down and control the cabin temperature.

Google 171

Google Retail Customer Experience System 171

Abrigo

OCTOBER 22, 2019

In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. Consequently, in the first half of 2019, we have observed a spike in the demand for such compromised e-commerce merchant accounts in the Dark Web.

Fraud 150

Fraud Cards Data Payments 150

Accenture

OCTOBER 14, 2019

Similarly in overcoming cultural aversion, a major German bank is allowing its customers to select transactions on their credit cards to be converted into installments or select a limited interest-free payback period through the bank’s online or mobile interface.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

MARCH 11, 2020

Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars. Its fourth-quarter earnings report, released at the end of February, showed a revenue jump of 88 percent from 2019 to $1.1 In 2019, we increased GPU by $750. billion, on an 82 percent increase in retail sales.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

NOVEMBER 13, 2018

But the system will reportedly come to KFCs across the country “by the first quarter of 2019,” according to the paper. DFPC Chief Operating Officer Vicente Angala said, according to the report, that the offering shows that the organization “continues to expand its services to reach the shopping needs of its consumers.”.

Payments 139

Payments Customer Experience Report System 139

PYMNTS

JANUARY 7, 2019

When Bell and Howell (BH) first examined how it could compete in the automated, self-service delivery kiosk and locker space a few years ago, it was because two things were becoming crystal clear about the market, CEO Larry Blue told Karen Webster for 2019’s first edition of the Monday Conversation. Well, the survivors, anyway. “We

Retail 165

Retail Online Customer Experience National 165

Alex Jimenez

FEBRUARY 27, 2019

IBM Think 2019 Campus. As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. They pointed out that 32% of customer say mobile banking is the most important deciding factor when switching banks but security is the main inhibitor to adoption. Open Banking/APIs.

blockchain 40

blockchain Conference Security Innovation 40

PYMNTS

APRIL 30, 2020

The international eCommerce market grew to $412 billion by the end of 2019 — a 4 percent improvement over the previous year. Buyers used local payment methods for 77 percent of worldwide eCommerce in 2019, and that figure is projected to reach 82 percent by 2024. Cards can be critical to serving the U.K.

Payments 131

Payments Cards Online Resources 131

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Yet, the “fundamental problem number one,” according to Stuppy, is that QSRs, for the most part, don’t know what they don’t know about online security.

How To 108

How To Fraud Mobile Online 108

PYMNTS

OCTOBER 30, 2019

30) even as the quick-service restaurant (QSR) operator — which runs the Taco Bell, Pizza Hut and KFC brands — touted its expansions in digital and mobile services. For its third quarter 2019 financials, Yum reported revenue of $1.339 billion, which compared to analyst expectations of $1.334 billion. Brands on Wednesday (Oct.

Leadership 100

Leadership Kentucky Branding Mobile 100

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

DECEMBER 24, 2020

And while the shift to digital in grocery wasn’t premised on quite the same type of necessity seen in restaurants, consumer’s pressing concerns about their safety combined with the increased convenience of digital shopping have pushed the grocery game online in heretofore unseen ways. In 2019, nearly three-quarters of U.S.

Study 206

Study Industry United States Innovation 206

PYMNTS

OCTOBER 24, 2020

They’ve been around since the 1840’s, and 2019 was a record year for Santa hirings nationwide. “We We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. Will customers go for a newly digitally imagined Santa?

Video 195

Video Customer Experience Innovation Course 195