Remove 2019 Remove Customer Experience Remove Operations Remove Risk Management
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Financial services at IBM Think 2019

Insights on Business

IBM will be hosting IBM Think 2019 from February 12-15 this year at a new location in San Francisco, CA. And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

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The 2019 GonzoBanker Awards

Gonzobanker

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

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Bank IT Spending – Use These Metrics to Improve Performance

South State Correspondent

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience.

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CFPB and federal banking agencies issue RFI on the use of artificial intelligence by financial institutions

CFPB Monitor

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. Comments on the RFI must be received by June 1, 2021. Uses of AI.

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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. The “bulls” expect to see returns to 2019 levels in six to 12 months while the “bears” have a longer, 18 to 36-month horizon. Elevate priorities that support digital, automation and customer experience.

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Delivering Trust for Risk-Aware Telcos - Using Data and Analytics

FICO

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Tue, 07/02/2019 - 05:23. Telecommunication businesses are fighting hard with acquisition campaigns in a bid to win more trust, more business and new customers.

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Imagine … If Amazon Bought Your Bank

Gonzobanker

While the Acme team knows parts of the business well, this bank operates primarily with a Day 2 “stasis” mindset. I anticipate great resistance to the changes I am recommending: Guiding Principle 1: True Customer Obsession. There are no visible managerial processes tied to customer experience and learning.