PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

AUGUST 6, 2020

Consumers value seamless, personalized checkout experiences, which means retailers who wish to earn their business must accommodate their various preferred payment methods. Subpar experiences can cause customers to avoid doing business with merchants in the future or even abandon their transactions altogether.

Report 159

Report UX Regional Retail 159

PYMNTS

FEBRUARY 4, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions from their online checkout processes for the past year, smoothing those processes and improving user experience to boost conversion rates. Some of these features have become so common that they are often taken for granted.

Report 155

Report Policies Retail Online 155

PYMNTS

MARCH 14, 2017

A new report by Global Market Insights reveals that the market size for mobile POS terminals will gain significant growth in the coming years, with a compound annual growth rate (CAGR) of more than 19 percent from 2016 to 2023. According to a press release , the POS Terminal Industry is expected to be valued at $103.52

Retail 164

Retail Mobile Marketing Samsung 164

PYMNTS

AUGUST 13, 2020

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. The company reports that retailers selling through eCommerce are experiencing record sales numbers, but fraud rates are also on the uptick.

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

OCTOBER 30, 2019

The 5G mobile network technology revolution is on, and you can bet that retail will be one of the places where this all plays out. However, Apple decided to bring the technology to the iPhone next fall, in part, to make sure that global networks can foster a true 5G user experience. Visual Commerce.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

OCTOBER 27, 2016

Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post. ”

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

AUGUST 3, 2017

The evolution of the retail industry is well underway, and it’s becoming more evident (perhaps as a response to eCommerce giants like Amazon) that retailers are looking for innovative ways to enhance their offerings. As eCommerce continues to shape the future of the industry, the retail landscape is constantly changing.

Retail 100

Retail Samsung User Experience Industry 100

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. Factories that normally produce Dior and Givenchy perfume will be switched over to a different purpose, according to reports.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

DECEMBER 18, 2018

It’s easy to get swept up in the retail apocalypse narrative. With historic retailers like Toys R Us and Sears shutting their doors after more than 100 years in business, and reports of “sad Santas” in empty malls, it’s hard to not take a rather dim view of physical retail’s prospects at present. Time Is The New Coupon.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

OCTOBER 18, 2018

In a way, that’s the situation with 5G and digitally enhanced retail right now. That vision includes significant gaps that will not be filled until 5G technology undergoes significant deployment and early retail use cases emerge. 5G Retail Pitch. Indeed, that is part of the 5G pitch — its retail capabilities.

Retail 122

Retail Mobile Training Video 122

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

MAY 8, 2020

With most of Apple ’s retail stores remaining closed due to the coronavirus pandemic, the tech giant is introducing a new hub to streamline the shop-from-home experience. The new portal offers an enhanced user experience (UX) that enables people to chat with tech specialists and learn more about contactless delivery options.

UX 160

UX Apple User Experience Video 160

PYMNTS

JUNE 25, 2020

As instances of the coronavirus increase in Texas, Apple will shutter seven of its Houston-vicinity retail locations once again. The shops were set to close on Thursday (June 25), CNBC reported, citing the tech company’s website. Apple’s stores are usually located in key retail properties.

Houston 137

Houston Apple South Carolina North Carolina 137

PYMNTS

JUNE 17, 2016

It’s a question that USA Technologies, a leader in digitizing payments for unattended retail , wanted answered with respect to the use of mobile payments to buy goodies in vending machines. Early indicators report that there is a strong connection between the use of Apple Pay and increased sales at these retail locations.

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

JULY 1, 2020

In its virtual reality event Wednesday (July 1), BMW announced updates to its auto software experience that included a “drive” through Munich to demonstrate some of them, according to reports. Examples include heated seats or advanced driver assistance systems, said the report. New cars will have them factory built-in.

User Experience 194

User Experience Software System Examples 194

PYMNTS

SEPTEMBER 29, 2020

is in talks for as much as a $25 billion stake in a Mumbai, India conglomerate that is planning to launch a “ super app ” designed to offer a mega selection of retail products, sources told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans.

Groups 199

Groups User Experience Capital Retail 199

Bank Innovation

JANUARY 14, 2019

Mobile and digital users grew at Citigroup last quarter, with mobile growth outpacing overall digital growth, the bank reported today. The message in the earnings numbers released today is that mobile continues to outshine digital in terms of growth, and is the future of banking technology and user experience.

Mobile 170

Mobile Online User Experience Technology 170

PYMNTS

NOVEMBER 27, 2020

From restaurants to the farthest reaches of retail, rapid digitization is making the best of the COVID-19 mess while setting up conditions for an elevated set of future payments experiences. percent of consumers have switched from shopping for retail products in stores to shopping for them online … and 16.6

Survey 277

Survey Innovation Online Retail 277

PYMNTS

NOVEMBER 19, 2020

consumers now make purchases within retailer apps — a significant jump from the 21 percent who did so pre-pandemic. PYMNTS and PayPal surveyed approximately 2,400 consumers in September, finding that a majority (57 percent) reported that merchants’ digital payment offerings impacted their willingness to shop in certain stores.

Google 254

Google Mobile Apple Survey 254

PYMNTS

APRIL 16, 2018

Their expectations of retailers are much higher, and converting them into buyers – much less loyal customers – has never been more challenging. The great thing about the online purchase in the store with that merchant is that the retailer now has everything they need to enroll a consumer in their loyalty program,” Ready explained.

Retail 101

Retail Online Mobile Examples 101

PYMNTS

AUGUST 9, 2019

The bank is accepting applications for the Apple Card from some users who have credit scores that are not stellar, CNBC noted in a report that cited unnamed sources. iPhone users within the range of responsible lending and regulations, per the sources. And, for the new credit card, Mastercard will provide the payment network.

Apple 156

Apple Cards User Experience Report 156

PYMNTS

DECEMBER 31, 2020

percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. 35 percent of retail businesses have experienced an increase in demand. Key Data Points: The portion of consumers shopping and paying for retail goods online increased 34.9 31 percent bank via app. 30 percent saw a decline.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. percent in reliability lands brands back in the middle of the digital user experience pack. Among the most successful brands in the Dynatrace study, their sites delivered 99.39 percent of the time.

Study 100

Study User Experience Apple Branding 100

PYMNTS

AUGUST 13, 2019

As has been widely reported, SCA, part of the Payments Service Directive (PSD2 for short), mandates that banks and other firms must implement two-factor verification on eCommerce transactions above 30 euros. “The based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience.

Compliance 172

Compliance User Experience Fraud Meeting 172

PYMNTS

OCTOBER 9, 2018

Bitwala is teaming up with Germany-based solarisBank to roll out a blockchain bank account, CoinDesk reported. While the service is targeted for a November launch, the service already has pre-registrations from 35,000 users. On another note, Forbes is turning to blockchain technology to help publish its content, CoinDesk reported.

Bitcoin 116

Bitcoin blockchain Comparison User Experience 116

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. consumers to paint a landscape picture of the retail trend. Satisfying Commerce.

User Experience 100

User Experience UX social media Retail 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. They’re still shockingly high (some reports indicate upwards of 40%).

Customer Experience 71

Customer Experience Retail San Diego Study 71

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

JULY 6, 2020

Providing additional subscription features can help in this regard,” the report continued. This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. the highest in five quarters. Approximately 167.1 million – 16.4 Approximately 8.5

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

MAY 20, 2019

As 5G deployments start, retailers and other companies and organizations around the world are striving to find what works. According to the report, the “goBox will make a facial recognition scan to identify the customer before they open the door of the refrigerator. A recent report also says the U.S.

Retail 142

Retail Mobile Conference Groups 142

PYMNTS

SEPTEMBER 22, 2020

The shift has been so dramatic that IRI , the go-to sales tracking resource for the CPG business, this week added two new reports to its roster specifically aimed at eCommerce sales. To capture consumer volume, eRetailers are improving their user experience and lowering product pricing,” says Mediapost.

Company 140

Company Capital Resources Retail 140

PYMNTS

OCTOBER 25, 2020

Verizon and Microsoft have teamed up to accelerate the delivery of private 5G networks for businesses, announcing a collaboration they said will transform the retail, transportation, logistics, manufacturing and healthcare industries. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6

Technology 257

Technology Samsung Mobile United States 257

Perficient

DECEMBER 9, 2022

According to reports 120 billion hours are spent with mobile business apps annually. According to Salesforce Every month, almost 2 million users run their business from their phone using the Salesforce mobile app. Salesforce planning to retire the Salesforce mobile web experience with the Summer 2020 release.

Mobile 294

Mobile Tools User Experience System 294

PYMNTS

JANUARY 7, 2021

As a leading European watchdog debuts more stringent standards, the financial institutions (FIs) that help support the continent's supply chains are set to encounter a dramatic rise in soured debts, Bloomberg reported. 6) from both new and existing investors, per a report in the Hindu Business Line. billion ($31.3

Software 165

Software Chicago User Experience Online 165