Perficient

SEPTEMBER 29, 2020

In order to meet customer demands, organizations are looking to expand their digital process automation (DPA) services. Traditional methodologies are being refined to focus on the customer journey and to ensure a seamless, end-to-end user experience.

Report 340

Report Analysis Strategy Technology 340

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 10, 2020

But for B2B payment solution providers, the need for speed was coupled with another challenge: Technologies had to be built to address new and emerging use cases as payment scenarios were rapidly altered, perhaps permanently. According to Phalen, Visa and Conferma Pay 's newest offering aims to meet three key needs. The Need For Speed.

Security 266

Security Mobile Meeting Payments 266

Insights on Business

NOVEMBER 12, 2018

Reading the paper, you will see how new artificial intelligence (AI) capabilities, enhanced user experience (UXD), and data-driven analytics informed by regulatory expertise are enabling businesses around the world to redefine governance, risk and compliance across the organization. Empowering the first line of defense.

Compliance 107

Compliance Technology User Experience Analytics 107

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

Insights on Business

MAY 8, 2019

If you’re reading this, then the chances are that you’re already aware that Sales Performance Management can be something of a niche subject within organizations, often only truly understood by a handful of people such as yourself perhaps. May 23 rd – 24 th : IBM Sales Performance Management European Summit , London.

Meeting 96

Meeting Management User Experience Customer Experience 96

PYMNTS

NOVEMBER 5, 2019

That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. As organizations — particularly technology firms in the services market — expand across borders, customer bases proliferate and diversify.

Management 106

Management Payments Strategy Trends 106

PYMNTS

JANUARY 26, 2021

Will businesses continue to rely on video conferencing, or will they flock back to the airport for in-person meetings? A lot of tools geared towards small- and medium-sized businesses don’t have the capability of doing expenses management and control,” Sikora said. “A It’s an area that’s fragmented,” said Sikora.

Marketing 208

Marketing Management User Experience Tools 208

PYMNTS

OCTOBER 19, 2020

That also applies to identity and access management professionals looking for a printing solution. Entrust noted that Sigma’s products “deliver a seamless user experience across the issuance process for desktop and mobile printing needs.” One challenge for companies is maintaining “a safe and secure flow of data ?

Security 245

Security System Cards Minneapolis 245

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Elsewhere, StreetShares raised $10 million to expand small business lending technology for banks and credit unions.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

MARCH 17, 2020

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. SMBs’ Technology Challenge. “They have a hard time using online banking. It’s kind of scary.”

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

APRIL 24, 2020

. COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. And how can CUs ensure that the financial products they develop will meet their members’ expectations and keep them loyal?

Data 187

Data Innovation Digital Banking Meeting 187

South State Correspondent

AUGUST 31, 2022

The advantage of using AI for document management in banking is threefold. By combining document intelligence with workflow automation, banks can take giant strides in automating certain tasks like vendor management. To meet this challenge, we are in the process of building an application to automate this process.

Training 448

Training Data Examples Taxes 448

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

DECEMBER 29, 2020

In a conversation with PYMNTS , WEX Corporate Payment Solutions Senior Vice President of Business and Partner Growth Greg Sassone explored the ongoing build-versus-buy debate within FIs, noting industry partnerships with third-party FinTechs and other technology providers can be an effective strategy to advancing B2B payment offerings.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

AUGUST 3, 2020

Consumers get to keep their existing banking relationship, but receive real-time, value-added financial management services based on spending patterns and goals. Many of our student customers today are struggling to manage their money as they work part-time and attend school,” she said. students to access the Google Pay app.

Google 239

Google Digital Banking Pennsylvania FDIC 239

PYMNTS

APRIL 23, 2020

As one-person operations, they often lack the resources and know-how to manage professional finances in a compliant and efficient way, yet they have more complex tax, payments and cash flow management needs than the average individual. Easing The User Experience. That means cutting out the jargon.

User Experience 141

User Experience Management Taxes Fintech 141

Perficient

JANUARY 16, 2023

For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. . You may be wondering if embedded finance conflicts with distributed ledger technologies such as blockchain. Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

NOVEMBER 5, 2020

As he told PYMNTS in an interview, thanks largely to the pandemic's influence on modernization, both buyers and sellers are eager to embrace the technologies that can shift the sales experience online. Yet pricing and payments continue to be a challenge for vendors hoping to optimize the user experience.

Online 358

Online Strategy System Technology 358

Perficient

MAY 28, 2020

With the easy to use interface and unique layer cake design, implementation could be done in a few different ways, so it was fun to discuss how and why each way was best.” — Lindsay Denton , Project Manager, Healthcare. I see on a day-to-day basis the team going above and beyond to help our client meet their needs.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Plaid is connected to more than 11,000 financial institutions. The price of the service was not disclosed. “In

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. Meanwhile, for many, their primary banking relationships went fallow.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. But with consumers having too many options to choose from, what’s an FI to do?

Data 129

Data Customer Experience User Experience Innovation 129

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JULY 29, 2020

This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless. Numerica Credit Union is another CU that has seen usage of both online and mobile banking solutions jump.

Tools 167

Tools Mobile Online United States 167

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JANUARY 30, 2019

Compliance and risk management technology provider Opus is launching a new Know Your Customer (KYC) workflow solution for banks. The tool deploys artificial intelligence (AI) to analyze traditional and open source information for enhanced risk management. A press release on Tuesday (Jan.

Compliance 115

Compliance Risk Management Analysis User Experience 115

Abrigo

MARCH 15, 2022

In late February, for example, SoFi Technologies Inc. Financial institutions offering commercial online/digital account opening that takes minutes instead of days — and that allows the business to add on treasury management services at the same time — meet those needs and better serve those customers or members.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. From Gig Workers to Rebates. The Prepaid Virtual Card Opportunity.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

NOVEMBER 13, 2019

The bank recently partnered with technology company NCR Corporation for its self-service ATM, which uses real-time customer data to analyze interactions for a more personalized user experience. Other banks, such as Wisconsin-based Associated Ban k, are exploring new ways to improve the in-person banking experience.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

PYMNTS

NOVEMBER 26, 2019

Just ask Sergiy Barybin, CEO of Lithuanian cross-border payments technology company SatchelPay. Barybin recently took up the position to head the cross-border payments technology company after the Bank of Lithuania halted SatchelPay operations earlier this year. The Downside of Success.

Compliance 182

Compliance Regulation Fintech Resources 182

Insights on Business

FEBRUARY 13, 2019

In today’s rapidly changing business environment, managing responsiveness and the proliferation of regulations and IT systems, as well as rapidly expanding volumes and data variety, has become a high stakes balancing act. Implementing next-gen integrated GRC to manage risk and regulatory challenges with ease.

User Experience 79

User Experience Compliance Risk Management Training 79

PYMNTS

JUNE 11, 2019

“Anker is committed to providing affordable, high-quality devices that consumers love,” said Rock Gao, general manager of headphone BG at Anker , in the press release.

User Experience 100

User Experience Meeting Marketing Management 100