PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. New product opportunities are being driven by innovation and market conditions. New skill sets are required to operate in a digital environment.

Strategy 332

Strategy Tools Industry Customer Experience 332

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

DECEMBER 4, 2017

According to McAfee, while companies are embracing innovations like machine learning to safeguard their systems, attackers, too, are using these same tools. In this week’s B2B Data Digest, PYMNTS dives into new research about small businesses’ data security and cybersecurity efforts.

Security 136

Security Data Survey Regulation 136

PYMNTS

OCTOBER 30, 2020

Automated compliance systems can help FI staff ensure that their AML and KYC compliance is up to code, as these systems can perform thousands of security checks in the time it takes a human staffer to handle just a few.

Operations 228

Operations Payments Compliance System 228

PYMNTS

JUNE 10, 2020

A recent survey found that 40 percent of respondents expect to bank in person at branches once it becomes safe to do so, implying that the remaining 60 percent may cling to digital services. They need to thoroughly vet new customers and comply with security obligations to prevent crime from proliferating. Tapping Mobile KYC .

Mobile 130

Mobile Security Examples Study 130

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

JULY 31, 2017

The 2017 report from FIS surveyed nearly 500 SMEs in the U.S. PYMNTS examines some of the most telling data from the survey below. -14% But it’s not just the difficulty of securing lines of credit or business loans that have SMBs unhappy,” the executive continued. with revenues up to $500 million.

Survey 112

Survey Community Bank Community Regional 112

Insights on Business

APRIL 17, 2019

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. A new model.

Innovation 102

Innovation Industry Company Operations 102

PYMNTS

JANUARY 30, 2018

Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily. billion raised via controversial initial coin offerings (ICOs) have been lost to lapses in security, including phishing attacks.

blockchain 144

blockchain Security Software Tools 144

Cisco

SEPTEMBER 8, 2020

When asked if the current disruption was creating a full plate for the bank, he simply said “It’s not a plate, it’s a buffet” There’s a good bit of positivity in that comment despite the on-going disruption to normal business operations.

Security 65

Security Data Operations Innovation 65

PYMNTS

SEPTEMBER 19, 2017

In 2016, corporate banking made up 38 percent of overall operating income across 20 of the world’s largest banks,” explained Patricia Hines, senior analyst at Celent, in a statement. The disruptors range from machine learning and blockchain to APIs and faster payment initiatives, and banks have a choice to make when pursuing these tools.

Innovation 108

Innovation Survey blockchain Lending 108

PYMNTS

NOVEMBER 13, 2018

Faster Payments Council (FPC), aimed at working toward a ubiquitous payment system that enables Americans to safely and securely pay anyone, anywhere and at any time with near-immediate funds availability. It said the operating vision for the FPC is the result of more than 1,000 comments from industry players across the payment ecosystem.

Payments 192

Payments Survey Innovation Guidelines 192

PYMNTS

DECEMBER 20, 2016

Which Mike Keegan, CEO of Transaction Network Services , said can only spell trouble for consumer adoption unless consumers are convinced that interacting with them digitally is totally secure. To gain some insight into the unattended space, TNS surveyed consumers across the U.S., Here are the three data points they dug into.

Security 100

Security Retail Payments Data 100

PYMNTS

JUNE 22, 2017

A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. The company recently published a new eBook , Managing The Risk Of Fraud: The View From Corporate Finance, in which Vesta and CFO Research surveyed 155 senior-level finance executives in the U.S. ”

Fraud 108

Fraud Innovation Survey eBook 108

PYMNTS

NOVEMBER 8, 2017

Dozens of countries already have real-time payments programs in operation, with several more under development, as identified by financial services technology provider FIS in its latest Flavors of Fast report. This scheme supports near real-time transactions and, like Denmark’s, operates 24/7.

Innovation 101

Innovation Payments System Operations 101

PYMNTS

AUGUST 13, 2019

Even so, the trade group said that “with fewer families surveyed saying they have children in grades K-12, spending is expected to total $26.2 College is also a notable location for the rise of other retail innovation — including technology that is changing the quick-service restaurant (QSR) word, mobile order-ahead.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Then, there was sudden exponential growth in innovation.

Security 100

Security CA Payments Big Data 100

PYMNTS

JANUARY 27, 2020

Fraudsters’ attempts to access systems and steal valuable information are becoming more innovative, and research suggests they are also increasingly successful. Phishing attempts threaten many firms’ security operations, often tricking employees into revealing email addresses, login credentials, passwords or other sensitive details.

Fraud 249

Fraud Policies Security Resources 249

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. Compliance, Cybercrime And The Cloud . EU and U.K.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

SEPTEMBER 9, 2020

The pandemic has dramatically accelerated the shift to digital all across the world, and this means that online trust and security is now more important than ever," he said, according to the release. Pakistan, according to a survey by GSMA , has goals of becoming a digital society.

Mobile 206

Mobile Survey Fraud Security 206

PYMNTS

AUGUST 7, 2020

However, COVID-19 has been an accelerator in this space, with suppliers now shifting their operations to get paid faster, including the acceptance of credit cards for B2B payments.”. Configurable And Secure For Remote Treasury. AP automation is stepping into the void this has created with configurable, secure systems.

Case Study 182

Case Study Study Survey Cards 182

PYMNTS

AUGUST 20, 2020

This week’s exploration of the latest in payment rail innovation finds industry heavyweights like Visa, SWIFT and NACHA eyeing speed and data to add value to both new and legacy payment infrastructures. A new survey from Citizens Bank says businesses are jumping into the real-time payments opportunity. Visa Joins NACHA Pilot.

Groups 252

Groups Payments Survey Data 252

PYMNTS

AUGUST 27, 2019

As noted in a recent Optimization and ePayables Playbook , more than one-third of businesses are “enthusiastic” about adopting that innovation, with an eye on improving day-to-day operations. Among the most important benefits for firms that adopt ePayables, said Gilman, are increased safety and security.

Video 164

Video Security Innovation Study 164

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. This illusion of feeling more financially secure than one is that often comes with using BNPL services is where they garner a lot of criticism, however.

Fintech 474

Fintech Trends South Dakota Apple 474

Bank Innovation

MAY 13, 2019

In an age of technological advancement, banks are striving to keep up with the risks that are inherent to innovation. A recent survey by Deloitte Insights on cybersecurity maturity at financial institutions illustrates exactly what the issues surrounding cybersecurity are.

Report 170

Report Survey Innovation Technology 170

PYMNTS

JANUARY 29, 2019

and Europe told Bitdefender in a separate survey that their budgets are large enough to accommodate the security for which infrastructure calls. This past year, privacy and data protection importance increased dramatically,” said Cisco Chief Privacy Officer Michelle Dennedy in a statement announcing the survey results.

Training 148

Training Survey Compliance Data 148

PYMNTS

JANUARY 17, 2020

Preventing fraud with seamless and secure onboarding solutions is key. The Deep Dive also highlights innovative fraud detection technologies that FinTechs and other businesses are employing — such as artificial intelligence (AI), machine learning (ML) and dynamic biometrics — to thwart criminals.

Security 130

Security Fraud blockchain Cards 130

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 COVID-19 changed all that, bringing a new urgency to digital innovation and a top-down reimaging of CU loyalty. Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

SEPTEMBER 11, 2019

According to the new Simplifying Cross-Border Payments Playbook , there are five key criteria that an ideal cross-border payment solution should meet: speed, security, compliance, transparency and ubiquity. Currently, there are 57 real-time payments rails operating in more than 72 countries, with even more under construction.

Payments 190

Payments Regional Operations Guidelines 190

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. percent of surveyed AP professionals paid invoices via paper check. FIs do see the benefits, according to a survey by Citizens Commercial Banking.

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. PYMNTS readers looking for similar innovation closer to home can check out Walmart.

Google 141

Google Survey Apple Innovation 141

PYMNTS

DECEMBER 3, 2018

Like many positions in corporate finance, the role of chief financial officer (CFO) is facing new pressures in a climate of innovation and novel challenges, from cybersecurity to geopolitical events. Sixty-three percent of CFOs said their teams are resisting digital innovation, according to EY research of CFOs across 25 different countries.

Analytics 187

Analytics Survey Innovation Data 187

PYMNTS

OCTOBER 1, 2020

A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital. Six key elements are examined: business strategy, management and operations, growth and marketing, getting paid, making payments and protecting employees and customers.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. We need to make sure that everything we are doing is secure.”. Adding AI to an Increasingly Digital Menu . AI is a priority with us,” Smith said. “We

Boston 200

Boston Fraud Meeting Mobile 200