Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. case study that Perficient worked with a client on, followed by ways the trend and case could be applied to the financial services space.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The banks signing on to the new offering include marquee names such as Goldman Sachs, Barclays and Citigroup.

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients. Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. At the same time, their in-store experiences have gotten less reliable. PYMNTS’ study of 2,600 U.S.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Retooling the Approach. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

APRIL 24, 2018

I see a long roadmap of FIDO authentication becoming the new normal for all of our online login requirements,” he said, eyeing the fact that Firefox, Edge and Chrome are on board with supporting the user authentication framework that comes in tandem with FIDO 2.0.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

JULY 24, 2019

and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study. Eika Invests In Corporate Card Innovation. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. Instant payments are highly configurable, which helps explain why a unique online marketplace like Shutterstock would want to utilize it. Now, Please. If payees had their way, all payments would be instant. Like when JPMorgan Chase & Co.

Video 132

Video User Experience Payments Study 132

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

MAY 11, 2017

For example, some businesses are turning to APIs to offer eCommerce solutions to help them tap into the online market which, by some accounts , is expected to be worth $1.3 With such a staggering amount of money up for grabs, it’s little wonder that SMBs are seeking solutions to tap the online market’s potential. Venturo said U.S.

Innovation 143

Innovation Mobile ATM Tools 143

Perficient

AUGUST 30, 2022

Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process. In the road mapping process, we created user stories that were groomed and refined by the whole team.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

PYMNTS

DECEMBER 30, 2016

There’s a lot of noise during this period, so it’s the companies capable of rising above it to get their offers heard and also leveraging their own communities of users to help them get the word out. Karen Webster: When you look at what your study shows, those performers more than doubled their growth over last year.

Community 129

Community User Experience US Company 129

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. It is considered the most important development the U.S.

Mobile 40

Mobile Customer Experience Software Strategy 40

Tomorrow's Transactions

APRIL 29, 2015

I just had to quickly log in to my online banking service to transfer some money to someone who doesn’t have PingIt, yawn. The key is to provide enhanced security against hackers while improving the overall user experience. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May.

Security 30

Security Fraud User Experience Online 30

Fintech Labs Insights

OCTOBER 6, 2015

MX is committed to building online and mobile financial software that entices consumers to increase their financial intelligence through a user experience that makes money management feel natural, simple and gratifying. Studies have shown that up to 70% of the cost of software is incurred during maintenance.

Software 12

Software User Experience Study Innovation 12

PYMNTS

NOVEMBER 24, 2020

“Banking apps belong to the most security-critical and data-sensitive app category,” researchers said in a study of 693 banking apps across 83 countries, including 49 apps from banks in Africa. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JANUARY 30, 2018

Drivers can shop in-store or online anywhere Mastercard is accepted. For added convenience, drivers can access their accounts online or in-app via iOS and Android devices 24/7. We are proud to team with Payfare to deliver innovative, highly differentiated solutions that drive financial inclusion and empowerment.”.

User Experience 135

User Experience ATM Lending Study 135

PYMNTS

JUNE 18, 2020

IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations.

UX 159

UX Data United States Study 159

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis.

Apple 165

Apple Mobile Cards Payments 165

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) A recent study from PYMNTS looked at Apple Pay adoption specifically.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. To name but a few. Yes, they do. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. Prpic noted that these virtual stores could improve on current online shopping setups, which allow customers to easily sort by price and overlook higher-end goods.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

MAY 7, 2018

Before online matchmaking intermediaries like Match.com and Tinder tried their hand at increasing those odds, there was Frigyes Karinthy , SixDegrees, Friendster, not to mention village matchmakers. The basic idea occurred about seven decades before the first online social networks. That does make it seem kinda hard.

Online 116

Online Meeting Data Course 116

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 4, 2018

For one, in January 2018, Facebook CEO Mark Zuckerberg mentioned cryptocurrency when disclosing his annual project for 2018: “There are important counter-trends to [the rise of Big Tech] — like encryption and cryptocurrency… I’m interested to go deeper and study the positive and negative aspects.”.

cryptocurrency 78

cryptocurrency blockchain Groups UX 78

FICO

MARCH 6, 2020

Just a few weeks ago, a market study estimated the cost of compliance for U.S. The consumer of tomorrow is digital and expects things like online onboarding, proactive advice on anticipated needs or financial recommendations in real time. and Canadian financial services firms to total $31.5 billion in 2019.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Google Trends data shows that both inbound and content marketing, at the time of Mint’s launch, had hardly been studied.

Tools 78

Tools Millennials US Maine 78

PYMNTS

JUNE 26, 2019

The hearing, held by the Senate Commerce subcommittee on Communications, Technology and Innovation, queried researchers and others who were critical of using AI to suggest content to end users. The hearing came in the wake of, and continuance of, debate on privacy concerns for online users, as Reuters noted. Schatz asked.

social media 101

social media Technology Google Connecticut 101

PYMNTS

DECEMBER 11, 2017

In a new study of ad-supported media and the attention economy written by economist and author (and PYMNTS chairman) Dr. David S. million visits, represent the seventh most-trafficked online retailer, ahead of Macy’s. Today, roughly 18 percent of all television viewership happens online. But that’s not even the best part.

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100