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NEW REPORT: Millennials Raise Credit Unions’ Innovation Bar

PYMNTS

In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial banks and FinTech firms to attract and retain customers. Embracing Tech Change to Win Over Millennials. The ITMs are just the latest of SAC FCU’s tech upgrades. You can’t be afraid of it.

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NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking

PYMNTS

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

PYMNTS

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

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Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change

PYMNTS

Nearly 70 percent (68 percent) of millennial and bridge millennial consumers and 63 percent of Gen X consumers say reviews, recommendations and familiar checkout options give them confidence that a new-to-them merchant is worth getting their business.

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How U.S. Demographic Trends Are Reshaping Healthcare Now and Forever –and Why That Matters

Perficient

Millennials are now the largest adult generation in the U.S., Additional digital tools, such as translated website and blog content, multilingual chatbot and live voice assistance, and translated or captioned video. Millennials. No matter where you are in the United States, America’s citizenry is changing. As the U.S.

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Why Augmented Reality is Crucial to Improving the Ecommerce Customer Experience

Perficient

Gartner also reports that 30% of Gen Z and Millennial shoppers wish that online shipping experiences would incorporate AR/VR features, though less than one-fifth of analyzed brands have integrated them. In 2019, Gartner projected that over 100 million customers would be shopping with AR in 2020. So, is this the year of AR breakthrough?

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New Study: Static Web Content Bad For Account Holder Engagement

PYMNTS

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

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