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NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking

PYMNTS

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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The growing interest in digital banks

Insights on Business

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways.

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In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

PYMNTS

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

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New Study: Static Web Content Bad For Account Holder Engagement

PYMNTS

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

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Seeking Banking Balance Between Physical And Digital

PYMNTS

According to a recent CNBC interview with Anthony Jenkins, former CEO of Barclays, bank branches will be as “common as a Blockbuster video store in a few years’ time.”. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.

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‘Alexa, Who Won The 2016 PYMNTS/Alexa Challenge?’

PYMNTS

During the five-week challenge, 12 teams and 14 companies dug deep into their innovation bags of tricks to use voice to solve everything from the $60 billion annual prescription abandonment problem to making checkout abandonment a thing of the past. ” And she did yesterday when the results of the PYMNTS/Alexa Challenge were revealed.

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Investors Say FinTech Valuations Are High, But Not Overheated

PYMNTS

And with a nod toward capital market innovation, Bergeron predicted “a lot of money will run to them until there’s too much money in them.”. Beyond the investment vehicles themselves, the secular and organic trends do indeed point toward growth, with an underpinning of technology that is moving companies into the digital age.

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