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NEW REPORT: Millennials Raise Credit Unions’ Innovation Bar

PYMNTS

In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial banks and FinTech firms to attract and retain customers. It’s not just online experiences that are getting upgrades. Embracing Tech Change to Win Over Millennials.

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NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking

PYMNTS

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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Why Augmented Reality is Crucial to Improving the Ecommerce Customer Experience

Perficient

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. This hyper-accurate scan maps your foot morphology and is available for use for both online and in-store purchases.

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The Great Online Innovation Pile On Of 2017

PYMNTS

There seems to be an awful lot of piling on these days on the big online platforms. As The Wall Street Journal reported last week, the founders of live video chat service, Houseparty.com , said they thought they were being invited into Facebook’s offices last year to discuss a potential acquisition. What a difference two years makes.

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Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change

PYMNTS

But nowadays, “every decision that we make — ‘Should I go to the grocery store or should I order my groceries online and then pick them up from the curb? Should I leverage the online capabilities?’ — taxes that budget,” Gauthier said. And we see it as one of our responsibilities to bring those innovations to our merchants.”.

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New Study: Static Web Content Bad For Account Holder Engagement

PYMNTS

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

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Subscriptions Change How Online Gaming Plays To Win

PYMNTS

Video games have changed a lot since the early days of home gaming in the late 1970s and early ’80s. Video game manufacturers operated a different model of sorts: Create great games to get consumers to buy the hardware, then keep cranking out great games that would keep consumers on board and upgrading those devices.

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