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NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking

PYMNTS

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change

PYMNTS

He said retailers and service providers need to address such anxieties as they sketch out their digital and omnicommerce strategies and think about what new tech to put in place. As long as retailers focus on creating such safe spaces, he said, “the future is bright.”. And that is where a lot of stress is created.”. Gauthier said.

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New Study: Static Web Content Bad For Account Holder Engagement

PYMNTS

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Often as not the answer is “no.”

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Why Augmented Reality is Crucial to Improving the Ecommerce Customer Experience

Perficient

Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions. AR shortcuts customer roadblocks while online shopping to solve new problems, and more importantly, create exciting and innovative customer experiences and convenience.

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The Great Online Innovation Pile On Of 2017

PYMNTS

As The Wall Street Journal reported last week, the founders of live video chat service, Houseparty.com , said they thought they were being invited into Facebook’s offices last year to discuss a potential acquisition. You will observe grocery, as a retail category, is very fragmented. This one is particularly amusing. Investors put $2.65

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Walmart+ And Amazon Prime Face Off As Consumers Decide Who Gets Their Business

PYMNTS

Today, the “membership has its privileges” mantra is at the core of the latest face-off between the two retail behemoths vying for an increasing portion of consumer spend: Walmart and Amazon. consumer seems happy to test the waters — and none more so than the coveted bridge millennials. But these results also suggest that the U.S.

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Nordstrom Tempts Millennials With Snapchat Presence

PYMNTS

“Improving engagement” has become just another platitude in retailers’ back pockets as they figure out which channel of the increasingly fragmented online world they should focus on, but Nordstrom may have struck gold with a new Snapchat-centered production. The final video was seen 6.7 How did Nordstrom do?