Bank Innovation

MARCH 23, 2020

As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.

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PYMNTS

DECEMBER 9, 2019

Everyone needs furniture and home furnishings, and that need is helping to drive innovation in that sector of the retail economy. Indeed, augmented reality (AR) and other visual technologies can be seen as a progression from the earlier days of eCommerce, from all those photos, images and videos placed on retail websites.

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PYMNTS

NOVEMBER 27, 2020

That influx of users new to digital paths and processes has created pressure in the market for brands to leverage video content. After all, Atzmon said that video content done correctly is demonstrably more effective than just slipping some text in front of the customer. Personalization Is Key . But that’s just a starting point.

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Bank Innovation

NOVEMBER 8, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 8, 2019. In this episode, Suman Bhattacharyya, deputy editor, interviews Bob Meara, senior analyst at Celent, on some of the key conclusions from Bank Innovation Build.

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PYMNTS

SEPTEMBER 24, 2020

Technologies such as artificial intelligence (AI) and video onboarding have shown promise in facing identity fraud, but each is vulnerable when implemented on its own. Nike ’s digital sales surged in Q1, while the sportswear brand also saw an uptick in its connected fitness business. All this, Today in Data. 6.7B: Amount U.K.

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PYMNTS

OCTOBER 12, 2020

No matter how innovative they are, companies still need to get paid. And not many companies this year have combined business model creativity with payments innovation more than Beautycounter. We’ve listened to our community and their requests for different payment options – more and more retailers are offering this as an option.

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PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. Grocery stores stand as a good example of all that.

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Bank Innovation

JANUARY 17, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 17, 2019.

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Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

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Bank Innovation

JANUARY 26, 2018

launched its Marcus digital bank in late 2016, the conventional wisdom was the investment bank wanted to expand into retail banking. EXCLUSIVE— When Goldman Sachs & Co. But, apparently, that’s not the whole story. Marcus, it seems, is an asset pricing play, Goldman’s CEO implied yesterday.

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PYMNTS

MARCH 26, 2020

Users can choose phone calls or video in multiple languages to connect to a money transfer personal service assistant. Due to limited services via retail locations in some areas impacted by restricted movement guidelines, we are seeing increased demand for our online services.

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PYMNTS

SEPTEMBER 14, 2020

Netflix Co-founder and CEO Reed Hastings has written a new book about building the video-streaming powerhouse that now has nearly 200 million subscribers globally, as of the end of July. But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years.

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PYMNTS

JANUARY 18, 2021

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Retail is now about logistics and the last mile.

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PYMNTS

OCTOBER 21, 2019

Brick-and-mortar retailers, as well as online merchants, are offering consumers all sorts of products and services through the subscription business model, from movies to tea. It is estimated that by 2024, there will be one billion video streaming service subscribers worldwide. 12 on most major streaming platforms, per news in August.

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Bank Innovation

SEPTEMBER 9, 2019

When customers walk into one of Academy Bank’s new branches, a banker will guide them to a screen where they can video chat with a specialist at Academy’s headquarters in Kansas City.

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Bank Innovation

MARCH 20, 2019

That sums up the video below from the Bank Innovation Ignite 2019 conference last week, […]. Answer that question and the bank of the future will materialize -- a specialized, consumer-centric, data-driven, networked financial entity.

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Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. The Toms River, N.J.-based

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PYMNTS

OCTOBER 31, 2018

However, AR is now rewriting the rules of the retail game. A growing number of retailers are leveraging the technology to entice customers with a “try before you buy” shopping experience, having already been adopted by several big names in retail, including the likes of Walmart and Target.

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Bank Innovation

JUNE 29, 2018

PREMIUM - PayPal has rolled out a new feature that will help its retail clients increase conversions, making it easier for shoppers to become buyers. The payments giant built this solution to address pain points of cluttered online checkouts for both the consumer and retailer. The feature is called smart checkout button.

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PYMNTS

NOVEMBER 10, 2020

Cooler Screens is replacing traditional glass doors with high-definition, multi-functional video screens that create a new revenue stream for merchants. In merchant innovation, consumers are increasingly beginning their shopping trips online , and a growing number are deciding to finish their journeys there.

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Bank Innovation

OCTOBER 2, 2018

P2P payments service Zelle was once not too keen on social media, but its new video message feature might indicate a change of heart. The video feature, which is being marketed on Zelle's website seems a little, well. The feature works this way: the user adds the name of the person who owes them […].

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PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Tackling those tougher problems to simplify things — and that’s true in banking, retail and restaurants.”.

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PYMNTS

JUNE 29, 2017

With artificial intelligence moving forward and many companies hopping on board, chatbots have become a pervasive force in the retail industry. Consumers’ desire to receive instantaneous responses from their favorite brands continue to drive chatbot popularity and are thus pushing innovation forward.

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PYMNTS

DECEMBER 9, 2020

What makes the current developments so interesting and exciting is that “we're just seeing that they're at the end of the innovation growth cycle,” he explained. All of these new FinTechs and digital innovators are changing the landscape as the role of payments rapidly shifts in the broader financial services arena.

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PYMNTS

SEPTEMBER 11, 2019

UPS , too, is going down the drone path – one that Amazon pioneered for retail delivery uses – and is seeking a certification to operate commercial drone flights. For its part, Amazon is also experimenting with other – perhaps sexier – shipping innovations. The company applied to the U.S.

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PYMNTS

MARCH 31, 2020

High-level market intelligence about the $18 billion expected to be invested over the next three years is a major focus of the March 2020 Automated Retail Tracker™ from PYMNTS , which serves as a bimonthly breakdown of developments in this rapidly growing business sector. Amazon Go’ Cashless. And Amazon and 7-Eleven aren’t alone.

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PYMNTS

JUNE 13, 2019

Retail is getting more visual, and that stands to be the case for locally-focused merchants as they compete for attention and consumer dollars with the likes of Amazon and Walmart. Indeed, augmented reality is among the tools that local retailers look ready to adopt for further use. Contextualizing Commerce.

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PYMNTS

MAY 27, 2020

retail reopening. Most reports of mall reopenings and other retail post-pandemic debuts in the U.S. Down the street at Altar’d State, during the store’s shutdown, employees posted videos of their clothing marketed to young women. The station also reported that retailers who did see crowds followed strict guidelines.

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PYMNTS

DECEMBER 19, 2019

That’s because cameras are playing a much bigger role in retail, a trend that will keep gaining steam in the new decade. The Associated Press reports that cameras are, at least somewhat quietly, making inroads into a number of retail outlets in a bid to, well, get to know you. Security cameras are another area of innovation. “We

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PYMNTS

MARCH 21, 2019

It’s one thing to want to improve or innovate. What’s harder — and what really makes the difference — is figuring how, where and when to innovate, a task that must take into account various factors and even wildcards that keep popping up in the growing and global digital economy and its various ecosystems. B2B Payments.

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Bank Innovation

MAY 31, 2019

Since its membership is spread out across the state and sometimes live as far away as 50 miles from a branch, it rolled out a video banking tool earlier this month to add a more human touch. River Valley Community Federal Credit Union serves 7,200 members out of just two branches in southern Arkansas. The […].

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PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

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Bank Innovation

JUNE 27, 2018

The bank's innovation team, which unveiled its SoftBank Robotics-run robot Pepper yesterday, hopes that this will draw more traffic into the branch, and thus increase business. The innovation team at HSBC […].

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PYMNTS

NOVEMBER 19, 2019

What “just doing it” entails is a digital mirror where the glass is replaced by an LCD screen, computer and HD camera that essentially snaps HD photos and videos of a customer try-on experience that can be shared (if the user so desires). And yet, according to Vilcovsky, the goal is to make that list of retailers even longer.

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PYMNTS

MARCH 11, 2020

With personal interactions under scrutiny due to the COVID-19 disruption, it’s a good time for retailers to take stock of their mobile and online commerce capabilities and technologies. Several companies have stepped up this week with some innovative remote solutions. Retailers can visit the company’s partner page to start the pilot.

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Bank Innovation

MARCH 21, 2019

Rapid prototyping and an innovation-oriented mindset are two characteristics that make a bank a good fintech partner, according to panelists at the Bank Innovation Ignite 2019 conference in Seattle last week.

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Bank Innovation

JUNE 2, 2016

The Cooperative Bank of Epirus (CBE), based in Ioannina, Greece, has launched video customer service using Skype in April for its online banking customers. Now, even Skype is a banking channel.

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